Quiz 10 - Chapter 10
Business rule management system (BRMS) refers to any process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal legal case.
False
Containing the scope of a project to impact only a small part of an organization is more risky than trying to take on a project very large in scope.
False
E-discovery is a term describing changes in technology and Web site design to enhance information sharing, collaboration, and functionality on the Web.
False
Members of an informal community of practice meet on a regular basis with a well-planned agenda and identified speakers.
False
Metadata matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.
False
Product life cycle management is used by organizations to enable individuals, teams, and entire organizations to collectively and systematically create, share, and apply knowledge in order to achieve their objectives.
False
Which of the following has caused organizations to establish knowledge management programs in their information technology (IT) or human resource management departments?
Globalization
Which of the following is true of defining the efforts of knowledge management to support specific organizational goals and objectives?
It determines whether a project is worthwhile before an organization commits resources to it.
Which of the following is true of a community of practice (CoP)?
It develops around topics that are important to its members.
Which of the following statements is true of tacit knowledge?
It is difficult for others to copy.
Which of the following statements is true of explicit knowledge?
It is documented, stored, and codified.
Which of the following is true of an enterprise search software?
It matches a user's query to many sources of information.
Identify a true statement about an informal community of practice.
It's members meet with little advanced planning.
Which of the following is an example of explicit knowledge?
Jordan, an executive chef in a five-star restaurant, uses a secret recipe book owned by the restaurant to prepare exotic dishes.
_____ comprises a range of practices concerned with increasing awareness, fostering learning, speeding collaboration and innovation, and exchanging insights of individuals, teams, or entire organizations.
Knowledge management
Which of the following is a reason for organizations to employ social network analysis (SNA)?
To identify subject experts and set up mechanisms to facilitate the passing of knowledge from experts to colleagues
Which of the following is an example of tacit knowledge?
An engineer drawing on past experience to simplify a piece of code
Rosseta Technologies, an information technology service provider to a company based out of Germany, allows its employees to work from home twice a month. Its major concern is the leakage of confidential data from the laptops or an employee making copies of sensitive files on his personal laptop. Which of the following would help the firm enforce access controls and storage guidelines on its laptops?
An enterprise search software
_____ enables analysts to make judgments about how to interpret and value the content of a message.
Metadata
Which of the following is true of metadata?
Metadata enables analysts to make judgments about how to interpret and value the content of a message.
Which of the following is an example of shadowing?
Three young interns practicing under the guidance of an experienced surgeon
Leveraging the expertise of people across an organization can help _____.
prevent new employees from repeating some of the mistakes of others
Which of the following is true of a business rule management system (BRMS)?
A BRMS avoids potential bottlenecks and lengthy delays in implementing organizational and process changes.
Which of the following is used to manage the changes in decision logic in applications that support credit applications, underwriting, complex order processing, and difficult scheduling?
A business rule management system
Which of the following is an example of joint problem solving?
A novice and an expert working side-by-side on a new project
A federal organization maintains a record of missing people since 1975. The data on missing people is sorted and documented manually by their age. The organization wants to automate its manual processes. It has to ensure that all guidelines for the storage of information is followed, that data is not lost or copied to unsolicited locations while the automation is in process, and that the record of missing people is in order so as to facilitate easy sorting. Which of the following could help the
An enterprise search software
Which of the following can be used by employees to find information in various document repositories or to find mislaid documents?
An enterprise search software
_____ indexes documents from a variety of sources such as corporate databases, departmental files, email, corporate wikis, and document repositories.
An enterprise search software
Apex Healthcare, a Malaysian health insurance service provider for Demitri Care and Facilities, checks and verifies the insurance coverage of the patients who visit the healthcare. The patient data is provided to Apex Healthcare via invoices such as contract type, service submitted, insured party, and billing amount. The company has planned to replace manual processes with automatic reconciliation. Automation of its manual processes will allow Apex Healthcare to maintain its level of service wit
Business rule management system
A group of people, who have been informed about the knowledge management involved in an upcoming project, is enthusiastic about the project's potential. Which of the following can improve the odds of the project's success?
Defining a pilot project to address the business needs
_____ refers to any process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal legal case.
Electronic discovery
Which of the following can result in effective knowledge management?
Enabling employees to share and build on one another's experience and expertise so that mistakes are not repeated
_____ is the application of search technology to find information within an organization.
Enterprise search
_____ is knowledge that is documented, stored, and codified—such as standard procedures, product formulas, customer contact lists, market research results, and patents.
Explicit knowledge
The use of a business rule management system leads to a less accurate implementation of necessary changes to an organization's policies and procedures.
False
Zero-based budgeting develops models, tools, documents, processes, and terminology that represent the accumulated knowledge of a community.
False
_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.
Joint problem solving
In analyzing social media communications from sources such as text, video, and chat, which of the following is considered the most significant data?
Metadata
_____ connects various pieces of content to form a complete picture.
Metadata
Which of the following is true of knowledge management?
Organizations implement knowledge management projects to foster innovation by encouraging the free flow of ideas.
Portical Inc., a leading electrical appliance manufacturing firm based in Canada, faced a severe financial crisis as 15 percent of its vital employees moved to different firms and 21 percent of its employees retired. It faced severe deficit in customer satisfaction, production rate, sales, and customer relationship. The new employees tried their best to overcome the deficit but were successful only to a small extent. Which of the following can be a reason for the issues faced by the firm?
Permanent loss of expertise of key individuals
Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?
Permanent loss of expertise related to core operations
Which of the following is true of social network analysis (SNA)?
SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.
Which of the following processes can be used to capture tacit knowledge?
Shadowing
_____ involves a novice observing an expert executing his or her job to learn how he or she performs.
Shadowing
Which of the following enables employees to deliver valuable results more quickly, improve their productivity, and get products and new ideas to market faster?
Sharing experience and expertise of employees across an organization
Which of the following is a technique to document and measure flows of information among individuals, workgroups, organizations, computers, Web sites, and other information sources?
Social network analysis
_____ has many knowledge management applications, ranging from mapping knowledge flows and identifying knowledge gaps within organizations to helping establish collaborative networks.
Social network analysis (SNA)
_____ knowledge is the know-how that someone has developed as a result of personal experience and it involves intangible factors such as beliefs, perspective, and a value system.
Tacit knowledge
Identify the goal of knowledge management.
To improve the creation, retention, sharing, and reuse of an individual's or a team's knowledge
A business rule management system enables business users to define, deploy, monitor, and maintain organizational policies and the decisions flowing from the policies.
True
A knowledge management system is an organized collection of people, procedures, software, databases, and devices that creates, captures, refines, stores, manages, and disseminates knowledge.
True
Employees facing new challenges can get help from coworkers in other parts of an organization whom they have never met to avoid time-consuming "reinvention of the wheel."
True
Enterprise search software matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.
True
Metadata is data that describes other data.
True
Seisms Inc., a locomotive engine manufacturing company, has forty-two branches across North America. The company's manpower exceeds 1800 and it plans to expand the geographic distribution of its sales force and product lines to Asia. Maintaining the rules needed for effective and efficient territory assignment and sales-lead distribution is a significant challenge for the company. Which of the following would be the best solution for Seisms to undertake faster implementation of the changes to it
Using a business rule management system
_____ is a term describing changes in technology and Web site design to enhance information sharing, collaboration, and functionality on the Web.
Web 2.0
Burtex Inc. is an application development organization. Twenty five of its knowledgeable employees are retiring in the upcoming months. Burtex Inc. wants to capture the knowledge of its longtime employees to provide answers to frequently asked questions and save time and effort in training new hires. Identify the technology that would help the organization achieve its goal.
Wen 2.0
A _____ is a software used to define, execute, monitor, and maintain the decision logic that is used by the operational systems and processes that run an organization.
business rule management system
A(n) _____ can become a repository of important knowledge and decision-making processes that includes the learnings and experiences of experts in a field.
business rule management system
The use of a(n) _____ leads to faster and more accurate implementation of necessary changes to an organization's policies and procedures.
business rule management system
A(n) _____ is a group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals.
community of practice
Participation in a _____ is a means of developing new knowledge, stimulating innovation, or sharing existing tacit knowledge within an organization.
community of practice
The _____ of an operational system that supports an organization includes policies, requirements, and conditional statements that govern how the system works.
decision logic
Kaia, a chemical engineering graduate, has documented all titration procedures in her project report. She refers to this report while performing titrations in her laboratory. This is an example of _____.
explicit knowledge
In order to evolve, grow, and prosper, an organization must _____.
foster innovation by encouraging the free flow of ideas
Within the scope of an initial pilot project, an organization should _____.
identify and prioritize tacit knowledge
Encouraging the free flow of ideas among employees, contractors, suppliers, and other business partners can lead to a(n) _____.
increase in revenue
Inessa works as a software engineer in Everett Corp., which develops cloud-based applications. She is an expert in coding and debugging. Cecilia, who recently joined the firm, is assigned to work side-by-side with Inessa on a debugging project so that she can observe and learn Inessa's approaches and methods. This is an example of _____.
joint problem solving
The properties of a message and of its author on Facebook are examples of _____.
metadata
Defining how a knowledge management effort will support specific organizational goals and objectives will help a person _____.
sell a project to others and elicit their support and enthusiasm
Bob, a medical graduate, works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them. This is an example of _____.
shadowing
Bella, an expert violinist, attended violin classes from the age of five. The knowledge that Bella possesses is an example of _____.
tacit knowledge