Quiz 11

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change. -Strategic planning committee -Large-group intervention -Multi-unit intervention -Virtual-group intervention -Traditional organization development

Large-group intervention

Which of the following statements is true of managers of creative organizations? a. They drive out the fear of making mistakes that can inhibit creative thinking. b. They involve employees in a specific type of projects so that people get used to the rhythm of routine jobs. c. They embrace success and discourage risk, experimentation, and failure. d. They use a top-down approach and encourage the flow of ideas from top executives to lower levels.

a. They drive out the fear of making mistakes that can inhibit creative thinking.

In the context of organizational change, which of the following statements is true of disruptive innovations? a. They do not affect existing products and markets. b. Companies that initiate disruptive innovations typically win big. c. They can be initiated solely by large entrepreneurial firms. d. Companies affected by disruptive technologies report great profits.

b. Companies that initiate disruptive innovations typically win big.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____. cooperation exploration idea incubator entrepreneurship horizontal linkage

exploration

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting? -Different assessment and goals -Uncertainty about the future -A lack of trust -All of these -Uncertainty about the future and a lack of trust only

Different assessment and goals

Innovation requires the coordination that occurs with the _____ . A.time-based approach B. bottom-up approach C. top-down approach D. vertical approach E. horizontal linkage model

E. horizontal linkage model

In the context of change implementation tactics, a(n) ___________ is a disparity between existing and desired performance levels. Result gap Need for change Performance difference Process capability index

Need for change

In the context of change implementation tactics, ___________ uses formal bargaining to win acceptance and approval of a desired change. Extortion Coercion Negotiation Appeasement

Negotiation

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called _____. a search initiative a great idea an ideal champion strategic analysis creativity

creativity

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization? Unfreezing Refreezing Jumping Restating Changing

Refreezing

The _____ approach to change implementation should be used when users have power to resist. domination participation coercion top management support education

participation

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____. cooperation risk propensity innovation roles exploration all of these are critical innovation strategies

risk propensity

Conflict does not occur within a healthy organization. True False

False

The innovation by acquisition strategy recognizes that the cutting edge of innovation often happens in well-established and traditional companies rather than in young, small, entrepreneurial companies. True False

False

Which of the following is NOT a characteristic of a creative individual? -All of these are characteristic of a creative individual -Conceptual fluency -Undisciplined exploration -Persistence and focused approach -Authorization and dependent

-Authorization and dependent

The horizontal linkage model is best applied to a: -environment that requires speed. -customer service environment. -stable environment. -manufacturing environment. -low pressure environment.

-environment that requires speed.

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent? A. Survey feedback activities B. Symbiotic leadership activities C. Intergroup activities D. Team building activities E.Process-consolidation activities

A. Survey feedback activities

Which of the following is a characteristic of the large-group intervention model? - Gradual time frame - Learning for the small group - Addresses the entire system - Limited distribution -Results in incremental change

Addresses the entire system

Which of the following refers to the generation of novel solutions to perceived problems? A. Problem solving B. Creativity C. Brainstorming D. Organizational development E. Perceived solution

B. Creativity

When trying to overcome the resistance for change, which approach is best suited when change is technical? A. Coercion B. Participation C. Negotiation D. Top management support E. Communication

E. Communication

In the context of change implementation tactics, the participation approach is used when: a. users doubt the legitimacy of change. b. users have the power to resist. c. resisters need technical knowledge to accept change. d. initiators clearly have power over users.

b. users have the power to resist.

Flare, an electronics company, created a low-cost, handheld washer that could run on solar-powered battery. The product was also portable and could clean clothes with minimal water usage. This product was initially not seen as a threat by washing machine manufacturers, but it slowly attracted their customers and gained a dominant share in the market. As a result, the traditional washing machine manufacturing companies underwent huge losses and most of them went out of business. In this scenario, the handheld washer is an example of _____. a. incremental innovation b. sustaining innovation c. evolutionary innovation d. disruptive innovation

d. disruptive innovation

In the context of change implementation tactics, the participation approach: a. uses formal bargaining to win acceptance and approval of a desired change. b. is used when the change involves new technical knowledge. c. involves advising resisters to accept the change or lose rewards or even their jobs. d. helps managers understand the differences in perceptions of change among employees.

d. helps managers understand the differences in perceptions of change among employees.

In the context of change implementation tactics, the coercion approach is used: a. in situations where design requires information from others. b. when users need to feel involved. c. when users have the power to resist. d. in crisis situations when a rapid response is necessary.

d. in crisis situations when a rapid response is necessary.

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business? An inventor A skunkwork A sponsor A new-venture team An idea champion

skunkwork

Which of the following symbolizes to all employees that the change is important for the organization? Participation Negotiation Coercion Education Top management support

Top management support

In the context of the three stages of organization development (OD) for achieving behavioral and attitudinal change, which of the following occurs during the refreezing stage? a. Managers create the motivation for people to change their attitudes and behaviors. b. The change agent implements a specific plan for training managers and employees. c. Individuals experiment with new behavior to be used in the workplace. d. The impact of new behaviors of individuals is evaluated and reinforced.

d. The impact of new behaviors of individuals is evaluated and reinforced.

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ . A. organizational productivity B. organizational decline/revitalization C. none of these D.force field analysis E. cultural changes.

B. organizational decline/revitalization

Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach? Insourcing Techsourcing Social group innovation Network innovation Crowdsourcing

Crowdsourcing

Communication and education tactic to change implementation should be used when: A.group will lose out in change. B. users need to feel involved. C. initiators clearly have power. D. change is technical. E. group has power over implementation.

D. change is technical.

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry? An idea incubator An inventor Open innovation An idea champion A new-venture team

Open innovation

The team in charge of innovation in a gaming software company holds a brainstorming session. The team uses Edward de Bono's Six Thinking Hats technique to promote broader thinking. Zachary, a team member, dons a figurative red hat and acts accordingly during the session. Which of the following is a correct description of Zachary's behavior? a. He is neutral and concerned with just the objective facts, figures, and information pertaining to the problem at hand. b. He gives emotional responses based on feelings, intuitions, instincts, and hunches. c. He is pessimistic and points out the flaws and false assumptions in the ideas given by others. d. He provides new possibilities, alternatives, and unique solutions for better problem solving.

b. He gives emotional responses based on feelings, intuitions, instincts, and hunches.

In the context of the three stages of organization development (OD) for achieving behavioral and attitudinal change, which of the following statements is true of the unfreezing stage? a. It occurs when individuals acquire new attitudes or values and are rewarded by the organization. b. It is often associated with diagnosis, which uses an outside expert called a change agent. c. It occurs when individuals experiment with new behavior and learn new skills for use in the workplace. d. It is the intervention stage, during which a change agent implements a specific plan for training managers and employees.

b. It is often associated with diagnosis, which uses an outside expert called a change agent.

Plymouth Machinery and Tools, a hardware company, has installed a new product management software in their factory locations. The intent is to streamline the supply and distribution processes for increased efficiency and lower costs. It is meant to be used by inventory managers who work the shop floor and assembly line. However, the managers need more information to understand the change. Which of the following change implementation tactics is best suited to be used in this scenario? a. Appeasement b. Negotiation c. Communication and education d. Coercion and extortion

c. Communication and education

In the context of organizational change, which of the following statements is true of the horizontal linkage model? a. It requires teams at the same level of a value chain to work one after the other, forming a linear chain. b. Teams create and develop standardized products without inputs from customers and then market these products to them. c. People from all departments meet frequently in teams and task forces to share ideas and solve problems. d. It is not applicable in high-pressure business environments that require rapidly developing and commercializing products and services.

c. People from all departments meet frequently in teams and task forces to share ideas and solve problems.

Until recently, The Wisdom Den, a national chain of libraries, hired employees to manually manage annual subscriptions and keep a track of the books issued to customers. However, it has now replaced the old method and upgraded to a database software which is fairly simple to use. Although the implementation of the computerized system is certain to make the librarians' job easier, the change has resulted in a lot of resistance from them. Which of the following options is most likely to be the reason behind the resistance and conflict? a. Self-interest b. Different goals c. Uncertainty d. Dissimilar assessments

c. Uncertainty