Quiz 4

A ________ is a set of expected behaviors for a particular position. 1. Maintenance role 2. Task role 3. Norm 4. Role 5. Competency

Role

A group member who says ________ is performing a task role. 1. "Karen, you make a very good point." 2. "You two agree more than you realize." 3. "Let's hear from those who oppose this plan." 4. "Bill, we haven't heard from you yet. What do you think?" 5. "Let's focus on the main goal here. What are we trying to accomplish?"

"Let's focus on the main goal here. What are we trying to accomplish?"

A document that describes how a team will operate is called a: 1. Norm 2. Strategic plan 3. Contract 4. Agenda 5. Charter

Charter

Which of the following is an organizational function of a group? 1. Coordinate interdepartmental efforts 2. Build self-esteem 3. Fulfill the need for affiliation 4. Provide an opportunity to test perceptions of social reality 5. Reduce anxieties

Coordinate interdepartmental efforts

In the adjourning stage, group members re-commit to their dependence on the other group members. (T/F)

False

A norm is a set of expected behaviors for a particular position. (T/F)

False

A norm is a written rule a group agrees upon that guides behavior. (T/F)

False

Teams composed of specialists from different areas are called self-managed teams. (T/F)

False

The lack of face-to-face contact actually helps virtual teams to establish strong cohesion. (T/F)

False

Which of the following is not a way to reduce social loafing? 1. Increase group size 2. Hold individuals accountable 3. Use hybrid rewards 4. Hold both individuals and the group accountable 5. Assure equity of effort among group members

Increase group size

Trust of character is known as contractual trust. (T/F)

True

The first stage of the group development process is: 1. Performing 2. Forming 3. Norming 4. Conforming 5. Storming

Forming

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? 1. Coordinator 2. Evaluator 3. Orienter 4. Energizer 5. Harmonizer

Harmonizer

A person in the orienter role will: 1. Keep the group headed toward its stated goals 2. Pull together ideas and suggestions 3. Suggest new goals or ideas 4. Prod the group to move along 5. Clarify pertinent values

Keep the group headed toward its stated goals

In a self-managed team: 1. Managers are entirely absent from team processes 2. Leadership is centralized 3. Leadership responsibilities often shift as members step up 4. There is no accountability 5. Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves

Leadership responsibilities often shift as members step up

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? 1. Storming 2. Conforming 3. Forming 4. Performing 5. Norming

Norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? 1. Forming 2. Storming 3. Performing 4. Adjourning 5. Norming

Norming

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? 1. Orienter 2. Procedural technician 3. Recorder 4. Evaluator 5. Coordinator

Procedural technician

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. 1. Project team 2. Centralized team 3. Virtual team 4. Self-managed team 5. Advice team

Self-managed team

A person in the initiator role will: 1. Pull together ideas and suggestions 2. Clarify pertinent values 3. Keep the group headed toward its stated goals 4. Suggest new goals or ideas 5. Prod the group to move along

Suggest new goals or ideas

In a study of executives from 300 companies, the most desirable soft skill named was: 1. Functional knowledge of business 2. Interpersonal skills 3. Teamwork 4. Social Skills 5. Managerial Skills

Teamwork

A group role is a set of expected behaviors for members of the group as a whole. (T/F)

True

Groups share norms and have goals. (T/F)

True

In a true team, leadership must be shared. (T/F)

True

Which of the following statements about norms is not true? 1. Norms clarify behavioral expectations 2. Norms help group members avoid being embarrassed 3. Norms clarify central values and unique identity of a group 4. Norms are shared phenomena and may apply to the group, team, or organizational level 5. Norms are typically written down and discussed openly by groups

Norms are typically written down and discussed openly by groups