Quiz Ch 9 BA_1301

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need.

self-actualization

In Herzberg's model, which of the following would be an example of a hygiene factor?

supervision

_____ are incentive programs based on group productivity. Employees share in the financial gains attributed to the increased productivity of their group.

Gain-sharing plans

_____ is the redesign of a job to provide workers with more authority, responsibility, challenge, and the opportunity for more personal achievement is called:

Job enrichment

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

Based on the expectancy theory, managers who want to motivate their employees should:

-determine the rewards valued by each employee -link rewards to performance -determine what factors might counteract the effectiveness of a reward -make sure the rewards are adequate for the level of performance

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Theory Y assumptions

The belief behind employee ownership is the idea that it will:

cause employees to act more like partners than clock watchers

An example of a provider of exceptional customer service is L.L. Bean, Inc. One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip. The employee was able to perform this task with the support of L.L. Bean because the catalog retailer believes strongly in:

empowerment

According to Maslow's hierarchy of need, the most basic needs are the social needs.

false

Equity theory is a theory of motivation that focuses on the link between motivation and organizational culture.

false

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

false

With the goal-setting theory, managers have learned that easier goals motivate more effectively than challenging ones.

false

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

the act will have a particular outcome and on whether the individual values that outcome

A knowledge-based work force is qualitatively different from a skills-based work force.

true