RHAB 3900 Quiz 3

Understanding the different models of case management is important because 1. each model has particular strengths and weaknesses. 2. each model addresses the needs of a specific client population. 3. each model presents a different perspective on a case manager's responsibilities. 4. each model delivers services in different ways.

1,3, and 4

Which of the following responsibilities, or roles, of case managers involves speaking on behalf of clients when they are unable to do so, or when the client speaks but no one listens?

Advocate

Items 1 through 5 are drawn from the Sperry article on Cultural Competence: A Primer. Which of the following statements best describes cultural competence?

All of the above

Case managers who focus on providing services through a single point of access work in:

Comprehensice Centers

The case manager who has a thorough understanding of the client's mental health and medical history, and maintains a primary relationship with a client is a(n)

Counselor

Which of the following descriptions are accurate regarding certification?

Ensures Title Protection

Using culturally appropriate assessment instruments and interventions is not essential for achieving successful outcomes among minority clients as long as the professional has developed a positive rapport with the client. True False

False

One of the primary differences regarding pubic, non-profit, and private-for-profit agencies is which of the following?

How the AGency is Funded

The possibility that the client's family may be less engaged in the helping process is a weakness of which of the three case management models?

Organization Case Management

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills. David's major role is that of:

Planner

Helping clients become self-sufficient by assisting them in determining their strengths, and finding alternatives to their current situations is the goal for which of the following roles performed by case managers?

Problem Solver

Which of the following models of case management is focused on the transition of care from human service professionals to nonprofessional?

Responsibility base case management

The speaker was asked how we might stop making assumptions about others. Which of the following best describes her response? 1.That we realize we do make judgments but to take an extra step in determining if we are basing that judgment on an assumption. 2. That we should try to make judgments of other's actions by considering the intentions behind our own actions. 3. Because of our humanness, it is not possible to avoid making assumptions of others therefore we need to accept our limitation for truly understanding others.

That we realize we do make judgments but to take an extra step in determining if we are basing that judgment on an assumption.

Which of the following characteristics were described as being universal among minority groups? 1 The importance of interpersonal relationships rather than individual task achievements. 2. The emphasis on the importance of time and punctuality. 3. Pride in interactional styles that are direct and assertive.

The importance of interpersonal relationships rather than individual task achievements.

According to Sperry, what is considered the minimal level of cultural competence necessary for effective professional practice? a moderate level of cultural competence a very high level of cultural competence there is no particular level - one is either culturally competent or one is not

a moderate level of cultural competence

Which of the following dimensions of cultural competence is best described as being acquainted with facts about the client's ethnicity, social class, acculturation, religion, gender, and sex. cultural knowledge cultural awareness cultural sensitivity

cultural knowledge

Which of the following is not one of the four dimensions that characterizes cultural competence? cultural knowledge cultural awareness cultural values cultural action

cultural values

Items 6 through 8 is based on the PowerPoint: Multiculturalism in Case Management. Which of the following terms refers to a configuration of learned behavior whose components and elements are shared and transmitted by the members of a particular society. culture race ethnicity

culture

A case manager has several clients who are Hispanic and comes across to his clients as being culturally aware and sensitive, but not because of having knowledge about the Hispanic culture, but rather because the case manager is senstive to signals of other's distress, shyness, discomfort, or uneasiness. According to the Sperry article, at what level of cultural competency is the case manager? minimal cultural competence moderate cultural competence high cultural competence

minimal cultural competence

Items 9 and 10 are based on information presented in the video "Development Cultural Competence". Which two characteristics did the speaker state were prerequisites for developing cultural competence? 1. Openness and flexibility. 2. Curiosity and assertiveness. 3. Empathy and humility.

openness and flexibility