SALES PROCESS: DELIVERY
What is one of the benefits of using the NCAR Delivery app?
Allows you to provide a VIN-specific delivery that is customized for each customer
A vehicle ready to be delivered should ________.
Be pre-inspected to ensure no damage Have a full tank of gas Be clean
Following the delivery, encourage customers to ______.
Call you if they have any questions about the vehicle's operation
Which of the following are activities performed during a vehicle delivery?
Complete New Vehicle Delivery Checklist Perform complete explanation of vehicle controls and features Assemble vehicle portfolio and delivery documents
An effective vehicle delivery process promotes ______.
Customer loyalty
What are two of the benefits of using the NCAR Delivery app?
Customizes the delivery to the customer's needs, time constraints, and interests Can be used to enroll the customer on the owner portal
What resources do you have to brush up on vehicle features before conducting a delivery?
Electronic Quick Reference Guide Quick Reference Guide Virtual Academy Vehicle Showroom Delivery page
How can you use the NCAR Delivery app before customer delivery?
Ensure that all pre-delivery tasks have been completed
A nice finishing touch to the delivery is ______.
Giving the customer a small gift
When using the NCAR Delivery app, what is the first step to take with the customer?
Have them review and identify key features they want you to explain
Before the customer leaves following a vehicle delivery, what should you do with their trade-in?
Help the customer transfer their belongings to the new vehicle
What are the benefits of a well-managed vehicle delivery?
Helps develop long-term business relationship with customer Increases customer comfort level with the vehicle Reduces likelihood the customer will return with questions
Where should you perform the vehicle pre-inspection before delivery?
In a well-lit area
What should you keep in mind when delivering a vehicle?
Make the delivery hands-on by having the customer push the buttons and turn the dials
What is the advantage of personally taking a vehicle to the customer for delivery at a later date if necessary?
Reinforces your commitment to them and their needs
What is one of the benefits of using the NCAR Delivery app?
Sends a customized e-mail to the customer with how-to guides, link to manuals and guides, and dealer information
