SDV 100: Communication

Read the email below, written by a student to an instructor, and address the two questions that follow (five points each). To: [email protected] From: [email protected] Subject: What's up, Professor! I am in your class and haven't logged into Canvas in a while cuz I wuz busy. Did I miss anything important? Can u send me a list of assignments I missed RIGHT AWAY so I can work on them? Here is the assignment from the first week of class, you will accept it for full credit even though it is a few weeks late, right? :-) !! MK 1. Indicate at least five email best practices (from the ebook) that the student did not follow when writing this email.

1) Subject line was not used. 2) Did not greet the Professor professionally. 3) Use of capital letters. 4) Use of slang. 5) Use of emoticons. 6) Student made a demand. 7) Did not end message appropriately. 8) Inappropriate e-mail address. 9) Student did not put his full name.

Making a conscious effort to turn off filters, ignore distractions, and tune into what the other person is saying; is called what kind listening?

Active

Conflict can be resolved by: A) Respecting the options and behaviors of others. B) Being open minded. C) Remaining calm. D) Valuing compromise. E) Both A and B. F) All of the above.

F)

Maintaining good eye contact, nods, and light questions are forms of verbal and non-verbal feedback. True or False

True

Giving someone the benefit of your full attention is a form of

empathy

A _____________ is a simplified and standardized image of what a certain type or group of people is like, often held in common by members of a different group.

stereotype