SentryWorld Hospitality Standards

Standard 14

I actively sell all programs and amenities

Standard 6

I am a positive thinker and embrace teamwork

Standard 2

I am always responsive to the expressed and unexpressed wishes and needs of our guests

Standard 12

I am committed to following the Sentry Code of Ethics and Conduct

Standard 3

I am empowered to create memorable and fun experiences for our guests

Standard 8

I am proud of my professional appearance, language, and behavior

Standard 9

I am responsible for uncompromising levels of cleanliness and creating a safe, accident-free environment

Standard 1

I build strong relationships with our guests

Standard 17

I engage each guest to exceed their expectations

Standard 13

I greet each guest with a smile, whether on the phone or in person

Standard 4

I own and immediately resolve guest concerns

Standard 16

I personalize each guest encounter by using their name when possible

Standard 10

I personally escort guests to their destination, instead of pointing the way

Standard 15

I project a positive image of myself, my team, and the company

Standard 5

I show genuine care, never indifference

Standard 7

I take interest in all information and events

Standard 11

I treat our guests and fellow associates with respect and dignity