SM 446
The one-touch policy to save time involves:
after reviewing a paper, either filing it, passing it on, or throwing it away
Keep a calendar handy at all times that includes a list of all appointments, meetings , and tasks for each day. T or F?
True
Mail should be kept private and not shared with coworkers. T or F?
True
Negative experiences are the experiences that most heavily impact your personality, values, and self-esteem. T or F?
True
One of the first steps toward determining appropriate attire for work is identifying your company's dress code. T or F?
True
People are drawn to individuals who display a good attitude, are confident, and are consistently positive. T or F?
True
The one-touch policy means when dealing with a project either place it in a priority pile, pass it on, or throw it away. T or F?
True
The way you feel about yourself is reflected in how you treat others. T or F?
True
To understand workplace relationships, you must first understand yourself. T or F?
True
Values are ideas that are important to you as an individual. T or F?
True
Ways to deal with stress include meditating, using positive visualization, and relaxing. T or F?
True
When invited to special company functions, follow the basic head-to-toe tips for dress. T or F?
True
Workplace productivity is a result of positive workplace interactions and relationships. T or F?
True
You should try to avoid a person who has a bad attitude. T or F?
True
Your behavior is a reflection of your personality. T or F?
True
Your learning style is an element of your personality. T or F?
True
The majority of first impressions are made through your:
Visual appearance
Common desk tools to have handy include:
A Staple remover, a calculator, and paper clips
Continued stress can:
Affect work performance
Attitude could be affected by:
All of the above
Basic etiquette to keep in mind while at work includes:
All of the above
Common organization tools include:
All of the above
Common organizing tools include:
All of the above
Constant stress can result in:
All of the above
Factors that may play an important part in the attainment of goals include:
All of the above
If you have a bad attitude:
All of the above
If your self-esteem is positive and strong:
All of the above
Influences that may affect workplace relationships can include:
All of the above
Prior to starting a project:
All of the above
Signs of negative stress include:
All of the above
Simple ways to help relieve stress include:
All of the above
Stress-reducers mentioned in the text include:
All of the above
Types of stress include:
All of the above
Using time wisely:
All of the above
Visible tattoos at work:
All of the above
A time waster is:
An unnecessary activity
The best way to handle e-mail messages is to:
Answer them at one set time each day
Constantly exposing yourself to negative influences:
Both A and B
Negative stress commonly results in:
Both A and B
Past experiences:
Both A and B
Ways to control your time include:
Both A and C
Positive stress:
Can become problematic if not dealt with appropriately
Dated documents should be maintained in a file cabinet and should be arranged:
Chronologically
The three steps for dealing with negative baggage are:
Confronting, forgiving, and moving forward
A time waster is an activity that takes up a large amount of time. T or F?
False
Always dress in current trends when dressing professionally. T or F?
False
Any person can learn the same way you do. T or F?
False
Appearance does not have an impact on how you perform at work. T or F?
False
Don't keep extra supplies of items you routinely use in your desk; this causes clutter. It is better to get them from the storage room as you need them. T or F?
False
Executive presence is a term used when the CEO is present in your work area. T or F?
False
Human relations refers to the quality of products sent out to customers. T or F?
False
If you accidentally burp while dining, laugh out loud and continue eating. T or F?
False
If you cannot surround yourself with positive people at work, quit your job. T or F?
False
If you demonstrate self-confidence at work, your coworkers will think you are conceited. T or F?
False
If you learn how, you can avoid stress. T or F?
False
It is acceptable to use company letterhead for personal mail if you don't have plain stationary. T or F?
False
It is appropriate to use inoffensive emoticons in a business e-mail. T or F?
False
It is difficult to get yourself organized. T or F?
False
Locus of control identifies who you can control in your company. T or F?
False
Men should not have beards in the professional workplace. T or F?
False
On casual dress days it is acceptable to wear any clothing, including torn jeans if they are in style. T or F?
False
Personality does not affect behavior. T or F?
False
Positive stress is good to have since it cannot affect you in a negative way. T or F?
False
Shoes should be in good condition, which means that you should replace them every two months. T of F?
False
Sometimes you need to ignore stress to avoid its effects. T or F?
False
Stress has no impact on the workplace. T or F?
False
The first step toward dealing with stress is recognizing how you are reacting to that stressor. T or F?
False
The total person approach concept is based on the fact that your personality is shaped by your goals. T or F?
False
Time wasters are activities that take up several hours of the workday. T or F?
False
When recording a professional voice mail greeting, you may include music or a joke to make it more interesting. T or F?
False
With a handshake you do not have to worry about making eye contact. T or F?
False
You should not dress in current fashion trends when dressing professionally. T or F?
False
An employee dress code is a:
Formal policy
Prior to starting a project at work:
Get organized
When dealing with stress, exercise. The best way to exercise is to:
Have a consistent exercise plan
It is important to understand yourself because:
How you view yourself influences how you treat others
Interactions that occur with and through people are called:
Human relations
If you have negative baggage, you should:
Recognize the impact your past has on your future
Your peer group:
Influences your attitude
Exercising:
Is a good way to help manage stress
It is sometimes best to hide a poor choice you have made in the past because:
It is never a good idea to ignore a poor choice you have made in the past
If you learn best by feeling, touching, or holding, you are a:
Kinesthetic learner
If certain individuals have a negative influence:
Limit your exposure to them
Self-esteem and self-image:
Mean different things
When you attend a social function:
Refrain or limit the consumption of alcohol
Overstated fingernail polish and nail art is acceptable at work:
None of the above
When opening mail:
Open all mail at one time
Visual learners:
Prefer learning by seeing
The bodily or mental tension resulting from a physical or emotional factor is:
Stress
In business:
Time is money
If you seem to not have enough time to get work done in a typical work day, you need:
Time management
A common way to help manage stress is to control your diet. T or F?
True
A daily element of business is making and keeping appointments. T or F?
True
Be aware of how your body reacts to stress. T or F?
True
Breaking large tasks into simpler, smaller tasks is an efficient way to organize your time. T or F?
True
Dispose of files that are out of date. T or F?
True
Do not be afraid to ask for help if you are getting behind in work. T or F?
True
Identify stressors at work and in you personal life. T or F?
True
If you are insecure, you will rely heavily on what others think of you. T or F?
True
The first step in dealing with stress is to recognize:
What is causing you stress
