SPC 1017
Which of the following statements is the best example of direct speech?
" I don't feel like cooking tonight, I am ordering pizza to be delivered"
Which of the following is the best example of a factual statement?
"Barbara is driving a green jeep"
Which of the following recommendations will increase effectiveness in recieving messages
Avoid assuming you know what the speaker will say next
Which of the following is an appropriate way to avoid ageism
Do not assume that older people do not understand techolongy.
Companies' reluctance to hire members of minority groups is an example of individual racism.
False
Once you have established your own connotations for expressions such as "i love you", they rarely change throughout your lifetime.
False
When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private?
He encodes his messages in a way he thinks only chantal will understand
Which of the following is a correct statement about listening ?
Listening can be improved
Which of the following is true about the relationship between culture and listening?
Listening in any culture requires attention to both verbal and non verbal cues
Oliva does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday so she smiles broadley and jumps up and down as if she is very excited . Olivia use of nonverbal communication is an example of which principle of nonverbal communication ?
Nonverbal communication helps manage impressions
In terms of the relationship between listening and culture , which of the following is true concerning feedback?
Perceptions of appropriate feedback vary from culture to culture
Before launching into her presentation to the board of directors , Sandra circulates through the room making small talk about the weather,the results of last nights ball game, etc. Sandra is engaging in ________
Phatic communication
________ is often referred to as the either / or fallacy
Polarization
The temporal dimension of context is
a messages position within a sequence of events
During stressful situation , Quinn tends to play with her glasses to calm his nerves and focus his attention. Quinns nonverbal action is an example of an ______
adaptor
Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?
communication is ambiguous
"you cannot not communicate" expresses which principle of communication?
communication is inevitable
People in monochronic cultures
compartmentalize time
Effective listeners are most likely to_________
emerge as group leaders
Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding , you should practice _______ listening .
empathic
cannotations of words are found in dictionaries
false
While listening to Ella talk about her accident , Mel nods his head and says , uh-huh and hmmm . Mel is _____
giving bachkchanneling cues
when don, who is an openly gay man , meets Mehmet , mahmet automatically assumes that don must also know rick , mehmet gay redience hali director , mehmets tendency to assume don and rick would probably know each other can be described as_________
heterosexist
Adding "et cetera" to their messages helps speakers to avoid __________.
illness
When we focus on classes of individuals or objects and fail to see that each is unique, we have the misevaluation of __________.
indiscrimination
The denotative meaning of a word______
is found in a dictionary
The transactional view is a more satisfying theory of communicate process than the linear view because it
is representative of how communication actually happens
which of the following statements is true of active listening ?
it enables you to check your understanding of what the speaker has said
Of the following terms which is the lowest in abstraction
my orange tabby , Murray
__________ distance ranges from 18 inches to 4 feet and constitutes the imaginary "bubble" that keeps you protected and untouched by others.
personal
_________ territories are ares that you might call your own; these areas are your exclusive preserve . Example might include your room , your desk , or your office .
primary
__________ terriotories are areas that are open to all people they may be owned by some person or organization, but they are used by everyone
public
____________ distance , which measures from 12 to 25 feet or more , protects you. At this distance , you could take defensive action if threatened .
public
The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as _____
punctuation
When making the company newsletter , Janet includes the anniversaries of all the people of her race , but omits the anniversaries of the offices employees of a different race janets behavior can be described as_____
racist
At the _______stage of listening you note only what is said (verbally and nonverbally ) but also what is omitted
receiving
Marty holds up two fingers while telling Henry he will be back in two minutes. Marty has used nonverbal communication to __________ verbal communication.
repeat
In order to improve your empathic listening , which of the following recommendations would be helpful?
seek to understand the speaker thoughts and feelings
The linear model of communication is analogous with a(n)
tennis game
One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speakers ideas
true
Proficiency in sending and receiving nonverbal messages can directly affect a person's popularity.
true
Researchers disagree on the significance and extent of gender differences in listening
true
Sunglasses may be regarded as communication noise.
true
Through active listening we express acceptance of the speaker feelings and encourage the speaker to elaboarate those feelings
true
Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.
true
Your regular seat in a classroom is an example of a secondary territory.
true
_________ occurs when you decode the speakers signals and grasp both the thoughts that are expressed and the emotional tone that accompanies them.
understanding
Intersional orientation refers to the tendency to
view people , objects and events in terms of how they are labled rather than in terms of how they actually exist
Most business transactions take place at which proxemic distance?
vocal but nonverbal dimension of speech
Which of the following is true concerning the relationship between listening and gender
women may be socialized to exhibit more listening and gender
Which of the following statements is the best example of the indirect response to the question. "Whats for dinner honey"?
"Tommy said the New Mexican place down the street is great and they deliever
Which of the following would be the best active listening response to the statement : " This has been the worst day of my life"
"You seem really upset . What made your day so bad?
Austin strives to listen politely .What is the best advice that you can give him?
Avoid interrupting the speaker
Albert wants to ensure that he is communicating politely in his email. Which of the following is the best strategy for him to use?
Avoid offensive language
Bethany wants to be a good critical listener. Which of the following should she do?
Keep an open mind
Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received
Listening
Biases or prejudices of senders-receivers are examples of what kind of noise?
Psychological
Which of the following myths of communication is identified in your book?
The more you communicate , the better your communication skills will be
Ambiguity is tolerated more in low-uncertainty-avoidance cultures than in high-uncertainty-avoidance cultures.
True
One of the best ways to guard against static evaluation is to use __________.
a date subscript
The statement " Anderson is such an "idiot " contains
a snarl word
During her speech to persuade her classmates to get involved in campus politics , Haley pounds the podium to draw her audiences attentions to a particularly importance point . Haley has used nonverball communication to _________ verbal communication
accent
The " spiral of silence " theory suggests that you are more likely to voice _____ then ________
agreement ; disagreement
The local newspaper allows readers to make comments on stories in its online edition. Readers do not have to give their names and many of the comments are extreme . This is an example of _________ messages
anonymous
_________refers to a willingness to stand up for your rights but with respect for the rights of others
assertiveness
The vehicle through which we send messages is referred to as the __________
channel
Which of the following statements is true of communication?
communication involves both verbal and nonverbal messages
During a videoconference job interview for an entry-level position with a large fast food chain. Melkamzer answers a series of questions possed by Annie. a regional manager. What type of communication did they both engage in?
computer mediated communication
Lusnn believes that people should tell it like it is when communication with others because being up front saves time and energy in the long run . Luanns guilding principle in verbal communication is
directness
When Jeanne tells Dave, "I'm so stoked! I got an A on my chemistry midterm," and Dave replies, "I'm hungry. Let's get some lunch," Dave is engaging in __________.
disconfirmation
Xander has placed a nameplate on his desk with his name and title. This is an example of a(n) __________.
earmarker
Which of the following is a guideline for effective emotional listening?
empathize with the other person
Generally, people use facial management techniques to ______
enable them to express feelings while achieving desired effects
Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario's __________.
ethnic identify
The understanding stage in the listening process involves
evaluating the messages you hear
The facial feedback hypothesis posits that
facial expressions influence levels of physiological arousal
Hearing and listening are essentially the same.
false
People are either ethnocentric or not ethnocentric
false
Rejection is the same thing as disconfirmation
false
Silence tends to serve the same functions in most cultures.
false
With advances in technology, few differences exist between face - to - face and computer mediated communication.
false
When someone sends a message in response to your initial message , such as laughing at your joke, he or she is sending
feedback
The information on the cover of a magazine that entices a reader to buy it is an example of __________
feedforward
Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) __________ message.
identification
Mandatory retirement laws and age restrictions in certain occupations can be referred to as _______
institutional ageism
Which of the following suggestions should you follow when making decisions about another persons nonverbal communication?
interpret your judgments and conclusions against a cultural context
Which of the following is a benefit of using effective nonverbal commuciation ?
it increases your psychosocial well being
Artifactual communication would include
jewelry
ethic identity refers to ____________
ones
phatic communication is also referred to as
small talk
Before going to a reception at the university president's house, Abby reminds her date, Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the __________ context.
social phychological
When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as
territorial
Which of the following is a physical barrier that may interfere with listening ?
the sound of a fire alarm
According to your book, competent communications
think critically and mindfully
All messages involve content and relationship dimensions
true
