SPC 1017, CH 1-5

Which of the following is the best example of a factual statement?

"Barbara is driving a green jeep."

Which of the following statements is the best example of direct speech?

"I don't feel like cooking tonight. I am ordering pizza to be delivered."

Which of the following statements is an example of self-disclosure?

"I've never told anyone this, but I'm afraid to go to parties alone.

Which of the following statements is the best example of an indirect response to the question, "What's for dinner, honey"?

"Tommy said the new Mexican place down the street is great, and they deliver."

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"

"You seem really upset. What made your day so bad?"

During her speech to persuade her classmates to get involved in campus politics, Haley pounds the podium to draw her audience's attention to a particularly important point. Haley has used nonverbal communication to __________ verbal communication.

Accent

The process of trying to understand others' behaviors is called __________.

Attribution of control

Which of the following recommendations will increase effectiveness in receiving messages?

Avoid assuming you know what the speaker will say next

Austin strives to listen politely. What is the best advice that you can give him?

Avoid interrupting the speaker

Albert wants to ensure that he is communicating politely in his e-mail. Which of the following is the best strategy for him to use?

Avoid offensive language.

The vehicle through which we send messages is referred to as the __________.

Channel

Which of the following statements is true of communication?

Communication involved both verbal and non verbal messages

Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?

Communication is ambiguous

Which of the following statements is true of the blind area of the Johari window?

Communication is generally improved as the blind area becomes smaller

Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful things to Chris. After the argument, he tried to apologize for what was said during the argument. Dong-Sun's later behavior best reflects which principle of communication?

Communication is irreversible and unrepeatable

E-mailing, blogging, and posting on Google+ and Facebook are all examples of __________ communication.

Computer-mediated

When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All of these nonverbal behaviors are used to __________.

Control the flow of verbal messages

Which of the following is an appropriate way to avoid ageism?

Do not assume that older people do not understand technology.

Xander has placed a nameplate on his desk with his name and title. This is an example of a(n) __________.

Earmarker

Effective listeners are more likely to __________.

Emerge as group leaders

Which of the following is a guideline for effective emotional listening?

Empathize with the other person

Generally, people use facial management techniques to __________.

Enable the to express feelings while achieving desired effects.

Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario's __________.

Ethnic identity

Another term for time communication is haptics. (T/F)

False

Communication is reversible and erasable process (T/F)

False

Competence refers to your interpersonal communication abilities rather than to small-group or public-speaking abilities. T/F

False

During team meetings, Luc doodles. This is an example of a self-adaptor. (T/F)

False

Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind. T/F

False

Once you have established your own connotations for expressions such as "I love you," they rarely change throughout your lifetime. (T/F)

False

People are either ethnocentric or not ethnocentric. (T/F)

False

Telling people information about themselves that they do not know is one way to self-disclose T/F

False

The personal distance is the closest of all of Hall's four distances and ranges from the close phase of actual touching to the far phase of 6 to 18 inches. (T/F)

False

The self-serving bias is when you take credit for the negative and deny any responsibility for the positive. (T/F)

False

The use of a derogatory racist term is an example of institutional heterosexism. (T/F)

False

With advances in technology, few differences exist between face-to-face and computer-mediated communication. T/F

False

When someone sends a message in response to your initial message, such as laughing at your joke, he or she is sending __________.

Feedback

The information on the cover of a magazine that entices a reader to buy it is an example of __________.

Feedforward

Which of the following is true about self-concept?

Gender roles generally are learned through cultural teachings.

The understanding stage in the listening process involves __________.

Grasping both the thoughts that were expressed and the emotional tone that accompanies them

When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private?

He encodes his message in a way he thinks only Chantal will understand.

John has never told anyone about his fear of spiders. We can assume this fear is part of John's __________ self.

Hidden

Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) __________ message.

Identification

The __________ refers to the tendency to disregard outward signs of success and to consider yourself a fake, a fraud, one who does not really deserve to be considered successful.

Imposter phenomenon

Individualistic cultures put more emphasis on self-reliance, __________, and __________.

Independence; individual achievement

The open self of the Johari window represents __________.

Information about yourself that you and others know

Which of the following suggestions should you follow when making decisions about another person's nonverbal communication?

Interpret your judgments and conclusions against a cultural context.

Which of the following statements is true of active listening?

It enables you to check your understanding of what the speaker has said.

Which of the following is a benefit of using effective nonverbal communication?

It increases your psychosocial well-being.

Bethany wants to be a good critical listener. Which of the following should she do?

Keep an open mind

Which of the following is a way to increase self-awareness?

Listen to others

Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received.

Listening

Which of the following is a correct statement about listening?

Listening can be improved

Which of the following is true about the relationship between culture and listening?

Listening in any culture requires attention to both verbal and nonverbal cues.

__________ communication is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world.

Mass

Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?

Mental distractions

"Do you understand what I've just asked you to do?" is an example of a(n) __________.

Metamessage

To help another person maintain __________, you respect the person's right to be autonomous. For instance, you might request rather than demand that he or she do something.

Negative face

Olivia does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if she is very excited. Olivia's use of nonverbal communication is an example of which principle of nonverbal communication?

Nonverbal communication helps manage impressions.

Rosa judges everything Serena does based on the fact that Serena is an only child. Rosa is engaging in which attribution error?

Overattribution

In terms of the relationship between listening and culture, which of the following is true concerning feedback?

Perceptions of appropriate feedback vary from culture to culture.

__________ distance ranges from 18 inches to 4 feet and constitutes the imaginary "bubble" that keeps you protected and untouched by others.

Personal

Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night's ball game, etc. Sandra is engaging in __________.

Phatic communication

__________ is often referred to as the "either/or" fallacy.

Polarization

Several students sitting together in a student lounge studying for an exam might be perceived as a study group based on the rule of __________.

Proximity

During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by __________ noise.

Psychological

___________ distance, which measures from 12 to 25 feet or more, protects you. At this distance, you could take defensive action if threatened

Public

The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as __________.

Punctuation

At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted.

Receiving

In order to improve your empathic listening, which of the following recommendations would be helpful?

Seek to understand the speaker's thoughts and feelings

Beverly watches only Fox News because its reporters and commentators reinforce her existing beliefs and attitudes. Beverly is engaging in __________.

Selective exposure

Joe has always believed that he is lousy at athletics. When he tried to play soccer, he was sure he would not be good at it, and indeed, he was not very adept. This may be a result of the __________.

Self-fulfilling prophecy

Phatic communication is also referred to as __________.

Small talk

Artie believes Asian people are more intelligent than other people. Artie is engaging in which perceptual process?

Stereotyping

When you hear a new song played on the radio, the __________ stage of the perception process has just occurred.

Stimulation

Which statement is an example of nonsexist language?

The first-year students may require extra attention.

Which of the following myths of communication is identified in your book?

The more you communicate, the better your communication skills will be.

Which of the following statements is true of listening?

The process of listening is circular

Which of the following is a physical barrier that may interfere with listening?

The sound of a fire alarm

__________ communication is perhaps the most primitive form of nonverbal communication.

Touch

"Gay men are so creative" is a heterosexist statement. (T/F)

True

"Mankind will soon walk on Mars" is an example of sexist language. (T/F)

True

"The governor is either with us or against us" is an example of polarization. (T/F)

True

All messages involve content and relationship dimensions. T/F

True

Choice points are moments when you have to make choices regarding your communication. T/F

True

Eye messages vary with both culture and gender. (T/F)

True

It is best to use cultural identifiers that are recognized and used by cultural groups themselves. (T/F)

True

One recommended way to resist the pressure to self-disclose is to change the topic. T/F

True

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas. T/F

True

One way to increase accuracy in forming impressions is to reduce your uncertainty through the process of perception checking. T/F

True

Proficiency in sending and receiving nonverbal messages can directly affect a person's popularity. (T/F)

True

Researchers disagree on the significance and extent of gender differences in listening (T/F)

True

The evaluation stage of listening can be made more effective by resisting evaluation until you fully understand the speaker's viewpoint. (T/F)

True

The punctuation of communication is the segmenting of the continuous stream of communication into smaller pieces. T/F

True

The responding stage of the listening process can be enhanced through the use of "I" messages. T/F

True

The two important messages that smell communication are attraction and identification. (T/F)

True

Through active listening, we express acceptance of the speaker's feelings and encourage the speaker to elaborate on those feelings. T/F

True

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them. T/F

True

Using indirect language allows people to express a desire without insulting or offending others. (T/F)

True

Your ability to achieve what your culture defines as success will contribute to a positive self-concept. T/F

True

Your facial expressions influence your own level of emotional arousal. (T/F)

True

Your regular seat in a classroom is an example of a secondary territory. (T/F)

True

__________ occurs when you decode the speaker's signals and grasp both the thoughts that are expressed and the emotional tone that accompanies them.

Understanding

Which of the following is true concerning the relationship between listening and gender?

Women may be socialized to exhibit more listening cues than men.

One of the best ways to guard against static evaluation is to use __________.

a date subscript

Self-esteem is defined as __________.

a measure of how valuable we think we are

The temporal dimension of context is __________.

a message's position within a sequence of events

The statement "Anderson is such an idiot" contains __________.

a snarl word

During stressful situations, Quinn tends to play with his glasses to calm his nerves and focus his attention. Quinn's nonverbal action is an example of an __________.

adaptor

Jennifer always demonstrates enthusiasm when communicating and follows the cultural rules for polite, cooperative, respectful conversation. Jennifer is using __________.

affinity-seeking strategies

When Lilly interviewed Meisha for a job, she told her, "Meisha, you have been out of college for a very long time, and I don't think you would be comfortable with our young clients." Lilly's statement could be considered __________.

ageist

The "spiral of silence" theory suggests that you are more likely to voice __________ than __________.

agreement, disagreement

Adding "et cetera" to their messages helps speakers to avoid __________.

allness

Pat has a habit of surrounding herself with people who are extremely critical and find fault with everything. Pat's choice in friends may __________.

be detrimental to her self-esteem

__________ serve to divide your territory from that of others.

boundary markers

When you avoid eye contact or avert your glance to help others maintain privacy, it is known as __________.

civil inattention

"You cannot communicate" expresses which principle of communication?

communication is inevitable

People in monochronic cultures ________.

compartmentalize time

When Ashley tells Jeremy, "I am going to study really hard for that history test," and Jeremy replies, "I know you will. You have a real drive to do well in school. I admire you," Jeremy is engaging in __________.

confirmation

The text defines display rules as __________

cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting

The concept of the looking-glass self suggests that we __________.

develop our self-concept by attending to how others communicate with us

Luann believes that people should tell it like it is when communicating with others because being up-front saves time and energy in the long run. Luann's guiding principle in verbal communication is __________.

directness

When Jeanne tells Dave, "I'm so stoked! I got an A on my chemistry midterm," and Dave replies, "I'm hungry. Let's get some lunch," Dave is engaging in __________.

disconfirmation

Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding, you should practice __________ listening.

empathic

The facial feedback hypothesis posits that __________.

facial expressions influence levels of physiological arousal

While listening to Ella talk about her accident, Mel nods his head and says, "uh-huh" and "hmmm." Mel is __________.

giving backchanneling cues

When Don, who is an openly gay man, meets Mehmet, Mehmet automatically assumes that Don must also know Rick, Mehmet's gay residence-hall director. Mehmet's tendency to assume that Don and Rick would probably know each other can be described as __________.

heterosexist

Marion says, "Jon is a gay athlete." This is an example of what?

heterosexist speech

At the evaluation stage of the listening process, one should __________.

identify any biases, self-interests, or prejudices that the speaker may have

When we focus on classes of individuals or objects and fail to see that each is unique, we have the misevaluation of __________.

indiscrimination

Mandatory retirement laws and age restrictions in certain occupations can be referred to as __________.

institutional ageism

The transactional view is a more satisfying theory of the communication process than the linear view because it __________.

is representative of how communication actually happens

Artifactual communication would include __________.

jewelry

Of the following terms, which is the lowest in abstraction?

my orange tabby, Murray

Ethnic identity refers to __________.

one's commitment to the beliefs and philosophy of one's own culture

_________ territories are areas that you might call your own; these areas are your exclusive preserve. Examples might include your room, your desk, or your office.

primary

Marty holds up two fingers while telling Henry he will be back in two minutes. Marty has used nonverbal communication to __________ verbal communication.

repeat

Most business transactions take place at which proxemic distance?

social

Before going to a reception at the university president's house, Abby reminds her date, Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the __________ context.

social-psychological

Ethan is engaging in __________ when he retains a judgment of a close friend, despite the inevitable changes in the friend.

static evaluation

Which of the following actions is an example of securing affirmation?

taping a note that says "I am a worthy person" to your bathroom mirror and saying the words out loud every morning

The linear model of communication is analogous with a(n)

tennis game

When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as __________.

territorial

Of all of the following terms, which is highest in abstraction?

things to sit on

According to your textbook, competent communicators ___________.

think critically and mindfully

Temporal communication is concerned with __________.

time

Intensional orientation refers to the tendency to __________.

view people, objects, and events in terms of how they are labeled rather than in terms of how they actually exist

Paralanguage may be defined as the __________.

vocal but nonverbal dimension of speech