SPC Ch. 3

_________________ listening give their undivided attention to the speaker in a genuine effort to understand her or his point of view

Active

Listening for pleasure or enjoyment _________ listening

Appreciative

What are the two kinds of listening most closely tied to critical thinking?

Comprehensive listening and critical listening

Listening to evaluate a message for the purpose of accepting or rejecting it called ______________ listening

Critical

At a coffee shop campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in ___________ listening.

Empathic

_____________ listening is listening to provide emotional support for a speaker a speaker

Empathic

Skilled listeners try to remember a speaker's every word

False

True or False. Because the Brian can process many more words per minute than we talk, the resulting spare "brain time" makes listening easier

False

True or False. People spend more time listening than doing any other communicative activity

False

True or False. To improve your listening, you should think of listening as a passive process

False

True or False. Your textbook recommends taking word-for-word notes as a way to improve your listening skills

False

True or False. Listening and critical thinking are closely allied in listening is also training in how to think

True

True or False. When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one

True

Listening to understand the message of a speaker is called ________________ listening

comprehensive

Ivan is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ivan listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ivan is engaged in __ listening

critical

What is the first step toward improving your listening skills?

take listening seriously