SPCH- 1232.2807 SPEECH CHAPTER 3 OVERLOOK

What are characteristics of critical listeners?

-They can come across as nitpicky. -They focus on the accuracy and consistency of a message. -They want to evaluate messages for quality

Sincere questions are useful for

-gathering facts and details -encouraging speakers to elaborate -clarifying meanings

An egocentric attitude by a listener results in what?

-it prevents the listener from learning useful new information. -it alienates other people, including co-workers.

Hearing problems and auditory processing difficulties

-may be interpreter as intentional acts of not listening -are physiological barriers to effective listening.

What are examples of nonverbal cues

-posture -facial expression -gestures

What statements best summarize the appropriate approaches to take when validating a speakers evidence.

-recall that thoroughly researched statistics better validate a claim than a handful of random examples. -Determine whether enough cases are cited to be represented.

What are characteristics of relational listeners?

-they listen to understand how others feel -they are interested in being supportive to others -they are aware of the emotions of others.

What statements convey communication expert Susan Peterson's ideas about listening?

-too many business people focus on the art of telling rather than the art of listening. -Good listening makes up 80-90% of what a good manager or leader does.

In which of the following situations would an analytical listener be more valuable than other types of listeners?

-when issues at hand are complicated -when a wide range of perspectives are needed,

The fear of appearing can have unfortunate consequences when listeners..

... pretend to understand what is being said.

What are statements about goof listening

1. a good listener sometimes speaks or paraphrases. 2. good listening can be exhausting 3. a good listener is an active communicator.

Rational Listening

A hearing style who is more concerned with feelings and connecting with others. They are usually nonjudgmental about what others say. The speaker tends to be more satisfies when speaking with a rational listener. It can be easy to become over involved and some people might not like that.

Physiological Barriers

Actual hearing deficiencies such as hearing loss can result in poor listening. Once recognized, these deficiencies can be treated. other problems can be temporary such as earache or headaches.

Faulty assumption 1: Effective communication is the sender's responsibility

Both senders and receivers share responsibility for effective communication.

Preoccupation

Business and personal concerns can make it difficult to keep your mind on the subject at hand.

Faulty Assumption 4: Listening is a natural ability

Listening might feel like is something easy we do naturally, like breathing. But just as talking, some people don't do it well.

Analytical Listening

Listening style that is concerned with attending to the full message before coming to judgement. They want to hear details and analyze an issue from a variety of perspectives. they tend to engage in systematic thinking.

Message Overload

Multi-communicating can sometimes make it difficult to listen carefully. Multitasking is not effective. is better to do one thing at a time.

Active Listening

Nonverbal ans verbal attentiveness to a speaker. Active listeners must maintain eye contact, nod their heads and smile, provide feedback and reduce distractions.

Environmental Barriers

Not all environmental barriers involve sound. An overheated office or uncomfortable chair can also make listening hard. You can not eliminate all environmental barriers, but you can often manage them.

Take Note

Note-taking can signal the speaker that you care enough to write down what they are saying.

Egocentrism

One common reason for poor listening is the belief that your ideas are more important than those of others. Self-centered listeners are rated lower on social attractiveness than communicators who are open to new ideas.

Paraphrasing intent

Paraphrasing can help you learn why they have spoken up.

Paraphrasing content

Playing back the receiver;s understanding of a message.

Ask Questions

Sincere questioning is a genuine request for information. its a great way to gather details and clarify meaning. Counterfeit questions are statements that appears to ask information but actually offers advice or criticism.

Fear of Appearing Ignorant

Some business people perceive asking for clarification as a sign of ignorance. Rather than seek for clarification, they pretend to understand.

Examine Emotional Appeals

Sometimes emotional reactions are a valid basis for action.

Talk and interrupt less

Sometimes is best to stay out of the way and encourage others to talk.

Paraphrasing feeling

Sometimes the speakers feelings are the most important part of the message.

Faulty Assumption 3: Talking has more advantages

Talking instead of listening can lead professionals to miss important information.

Task-Oriented Listening

These listeners are more interested in getting the job done. They expect speakers to get their point across quickly and to stay on topic. are often impatient.

Withhold Judgement

Try to understand another person's ideas before judging him or her, especially when you hold strong opinions on the matter under discussion. Listen first, make sure you understand. Then evaluate.

Mindless Listening

When we react to others' messages automatically and routinely, without giving it thought. It can allow our mind to focus on the messages that are truly important.

Paraphrase

a response style in which the receiver states the sender's ideas in his or her own words. it is important to clarify your paraphrase. Don't repeat exactly what the speaker said.

To ascertain the feelings behind a message, the receiver should paraphrase the _________ of the speaker so the speaker can _______________ the receiver's interpretation

apparent emotion; verify or contradict

Proposals that appeal to you on an emotional should _________ before being accepted.

be considered logically.

Misunderstanding are a common problem in the workplace, in part because effective listening is ____________. For communication to be effective, a person must _________________________

difficult; engage in active listening

The process of analyzing the quality of a message after you have understood it is part of listening to

evaluate

A key component of listening to evaluate is identifying the _______________ that supports the speaker's statements.

evidence

According to former Chrysler chairmen Lee lacocca, listening well is ____________

important for motivating employees.

Effective listening skills are very important in business, because they can

improve productivity and organizational effectiveness.

Paraphrasing intent helps a receiver understand the __________ a speaker's statement.

reasons behind

The ______________- oriented listener is primarily interested in efficiency and getting the job done.

task

Which of the following is not a type of "noise" that gets in the way of effective listening? -Physiological -Psychological -Environmental -Ultrasonic

ultrasonic

Which of the following statements about communication is correct?

-Listening is as important as talking -Professionals who talk when they should listen can miss important information

What are goals of mindful listeners?

-Listening to understand the other person. -listening critically to evaluate the message.

Which of the following statements about questioning and paraphrasing are correct?

-Paraphrasing is conducted to clarify what a speaker has said. -The purpose of questioning is to obtain new additional information.

Critical Listening

Critical listeners have a strong desire to evaluate messages with the purpose of accepting or rejecting them. Focus on the accuracy and consistency of a message.

Ethnocentrism

Cultural ignorance or prejudices can create psychological noise that interferes with understanding others.

Attend nonverbal cues

Focusing on a speaker's nonverbal cues may tell you more than his or her words.

Mindful Listeners

Involves giving careful and thoughtful attention and responses to the messages we receive.

Faulty Assumption 2: Listening is Passive

Listening is different than hearing.. Active listening has been shown to be more effective to retain information, and it also makes the speaker feel more comfortable.

Listening to understand is an example of

Mindful listening

What statement best summarizes the ideas of management expert Peter Drucker regarding communication?

The sender and the recipient are both responsible in reaching and understanding

Psychological Barriers

These issues interfere with people's willingness to listen as well as their mental capacity for effective listening.

Giving careful and thoughtful attention and responses to the messages we receive is called ___________ listening.

mindul

One physiological barrier to effective listening is rooted in the fact that listeners' brains can process words ____________, which then leads to mental spare time

much faster than speakers can vocalize.

It is incorrect to assume that listening is a(n) __________ activity

passive

A good listener should _______ the evidence provided by the speaker

validate

One of the keystones of listening to understand is

withholding judgement until you understand the message.