SPCM 101 ch3-4

__________ listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view.

active

What steps should you take when rehearsing your first speech?

all of the above

Listening for pleasure or enjoyment is called ____________ listening.

appreciative

Listening to evaluate a message for the purpose of accepting or rejecting it is called______ ________

ciritcal listening

. ____________ is listening to provide emotional support for a speaker

empathetic

Listening to understand the message of a speaker is called ____________ listening.

comprehensive

The two kinds of listening most closely tied to critical thinking are:

comprehensive and critical

Ian is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ian listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ian is engaged in ____________ listening.

critical

Hearing and listening are identical

false

Skilled listeners try to remember a speaker's every word.

false

To improve your listening, you should think of listening as a passive process.

false

Your textbook recommends taking word-for-word notes as a way to improve your listening skills.

false

worrying about your nerves helps to overcome them

false

The first step toward improving your listening skills is to ___________________________.

take listening seriously

When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one.

true