SPEECH 6-10

Blame is a good conflict resolution strategy because it focuses attention on the problem at hand. True False

False

Which of the following is an example of a turn-maintaining cue? A) Jeremy holds up one finger mid-sentence as he continues to speak. B) Tina says, "I'd like to say something now." C) Deion says, "mmm-hmmm" as his mother explains how to sort the laundry. D) After Lupe asks her neighbor to take in her mail while she's on vacation, she adds, "OK?"

A) Jeremy holds up one finger mid-sentence as he continues to speak.

Which of the following BEST illustrates the intrapersonal dissatisfaction stage of a relationship? A) Ken has been hanging out with Randy for a few weeks now, but in the past few days he's really becoming annoyed with Randy's nasal laugh. B) Dixon and Mae used to send each other dozens of texts each day; now, though, they send each other only two or three. C) Kelli notices a new guy in class is wearing a Taylor Swift t-shirt. Since Kelli hates Taylor Swift's music, she does not bother even approaching him to say hello since she is sure she has nothing in common with him. D) After ten years of marriage and much intense discussion, Thalia and Maurice have decided to get a divorce.

A) Ken has been hanging out with Randy for a few weeks now, but in the past few days he's really becoming annoyed with Randy's nasal laugh.

__________ theory claims that you develop relationships that will enable you to maximize your profits. A) Social exchange B) Objectivist C) Socio-economic D) Mentoring

A) Social exchange

Agapic love is compassionate and selfless. A) True B) False

A) True

Avoid monologing, even when engaging in small talk. A) True B) False

A) True

In some cultures, your parents choose your romantic partner for you. A) True B) False

A) True

Recognize that some people may interpret immediacy behaviors as indicating a desire for increased intimacy in the relationship. A) True B) False

A) True

Love that is compassionate and selfless, offered without concern for personal reward or gain, is called __________ love. A) agapic B) reciprocal C) unrequited D) manic

A) agapic

Lillian is ___________________ when she expresses her regret for what she did to her best friend Mansour. A) apologizing B) engaging in other-orientation C) engaging in problem solving D) engaging in problem analysis

A) apologizing

For more effective small talk, remember to __________. A) be positive B) ignore leavemaking cues C) stress differences rather than similarities D) give one-word answers to questions

A) be positive

ou tell Susan that you think her dress looks really nice and she replies, "What? This old thing? I'm just about to give it away to the thrift shop." In this case, Susan has __________. A) denied your compliment B) changed the subject C) minimized your compliment D) accepted your compliment

A) denied your compliment

Men indicate a preference for this type of love. A) erotic and ludic B) storgic and manic C) pragmatic and storgic D) manic and agapic

A) erotic and ludic

As Jenny works at her desk trying to catch up on paperwork, Rosalita pokes her head into the office and says, "Hey, I see you're really busy so I'll run out and pick up your dry cleaning for you." Rosalita is practicing the maxim of __________. A) generosity B) modesty C) sympathy D) agreement

A) generosity

When Angelo comes home late, his wife Marti is angry. Angelo tells her, "I'm sorry you are so upset." Angelo's statement can BEST be characterized as a(n) __________. A) implied apology B) politeness strategy C) request for forgiveness D) assurance

A) implied apology

Connor compliments Diane on the song she just performed. If Diane accepts the compliment, she will __________. A) make eye contact with Connor and smile B) say, "That's nice of you, but I really wasn't very good." C) quickly change the subject D) say, "Oh, it's just a little thing I wrote this morning."

A) make eye contact with Connor and smile

The most general function served by interpersonal relationships is __________. A) maximizing pleasure and minimizing pain B) helping you learn more about yourself C) making you healthier, both physically and emotionally D) enhancing your self-esteem

A) maximizing pleasure and minimizing pain

When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of A) minimizing. B) accepting. C) retracting. D) verbalizing.

A) minimizing.

Geoff and Jordan have been dating for two years now. They both have red hair and slender builds; they both love camping and hiking; and they are both politically conservative. Their relationship seems to confirm the principle of __________. A) similarity B) physical attractiveness C) politeness D) reciprocity of liking

A) similarity

Conflict is an extremely complex process and can take a great deal of time managing. A. True B. False

A. True

In a symposium forum, there is no set pattern for how much time is spent on each part. A. True B. False

A. True

Withdrawing from a conflict can be useful at times, it allows partners time to "cool off." A. True B. False

A. True

The stage in a small group interaction in which someone might say, "Does anyone want coffee," is generally the _____ stage. A. opening B. business C. feedforward D. social

A. opening

When approaching a conflict, you should start by: A. stating ownership of the apparent problem B. making sure the other person understands your problem C. phrasing your request in a way that focuses on common ground D. avoiding evaluations of the other person's motives

A. stating ownership of the apparent problemv

Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict? A. withdrawing B. accommodating C. collaborating D. forcing

A. withdrawing

According to our text, which of the following is an appropriate topic for small talk? A) highly controversial topics B) topics that will arouse deep emotions C) All of the above. D) None of the above.

D) None of the above.

Which of the following statements is an example of a qualified compliment? A) "Your painting is just great. I like the colors a lot." B) "Congratulations on scoring three goals today. Of course, the other team wasn't very good." C) "This pie is perfectly delicious." D) "I really love that new skirt!"

B) "Congratulations on scoring three goals today. Of course, the other team wasn't very good."

Which of the following is an example of an unqualified compliment? A) "Your painting looks great, but I don't really know anything about art." B) "You played just great in today's game!" C) "Congrats on your B+. If you'd gotten just one more question right, it would've been an A." D) "I guess those slacks go with your shirt. I'm not sure."

B) "You played just great in today's game!"

Which of the following statements about interpersonal relationships is false? A) Close relationships put pressure on you to self-disclose. B) Close relationships decrease your obligations to other people. C) The closer your relationships, the more emotionally difficult they are to dissolve. D) Healthy interpersonal relationships can enhance your own self-esteem.

B) Close relationships decrease your obligations to other people.

Immediacy can be communicated with verbal messages only. A) True B) False

B) False

Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener. A) True B) False

B) False

It is never appropriate to give a compliment via social media; it should always be done face-to-face. A) True B) False

B) False

Manic love is a peaceful and tranquil love. A) True B) False

B) False

Small talk only happens in person and not in computer-mediated communication. A) True B) False

B) False

Sometimes it is a good idea to accompany an apology with an excuse. A) True B) False

B) False

__________ strategies are often used to make someone like us A) Flexibility B) Immediacy C) Influencing D) Credibility

B) Immediacy

Which of the following is not one of the guidelines for effective apologies? A) Admit wrongdoing. B) Justify your behavior by mentioning that everyone does it or that others have done worse. C) Avoid excuses. D) Give assurance that it will not happen again.

B) Justify your behavior by mentioning that everyone does it or that others have done worse.

Of the following, small talk is MOST likely to occur __________. A) when a mother is disciplining her child B) at a cocktail party C) during a dinner between old friends D) when a couple is planning their next vacation

B) at a cocktail party

When Aisha says to her best friend, "Where did you get that watch? I love it!" She is A) praising. B) complimenting. C) critiquing. D) asserting.

B) complimenting.

Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating? A) tact B) generosity C) agreement D) sympathy

B) generosity

Kay and Zane used to hold hands all the time, send messages to each other continually, and spend almost all their free time together. In the past few weeks, though, they are spending less time together and rarely hold hands or kiss. It appears that their relationship has reached the __________ phase. A) public separation B) interpersonal deterioration C) interactional dissolution D) intrapersonal dissatisfaction

B) interpersonal deterioration

You decide to follow a classmate on Twitter. You are likely in the __________ stage of your relationship with that person. A) contact B) involvement C) deterioration D) repair

B) involvement

Teenagers Bella and Edward are in love. They constantly send each other notes and texts expressing their feelings for one another. If Bella does not hear from Edward after a half-hour or so, she becomes worried; if Edward sees Bella glance at another boy, he feels jealous. It appears that these two are experiencing __________ love. A) agapic B) manic C) ludic D) pragma

B) manic

The more impersonal the interaction between people, the more likely they will A) respond to each other as unique individuals. B) respond to each other according to social roles. C) establish conversation rules unique to the interaction. D) begin self-disclosing quickly.

B) respond to each other according to social roles.

On a rainy day, as you run into the drug store, another customer is just walking out. You hold the door open for him. He thanks you and looks up at the sky dubiously. "Quite a downpour, isn't it?" you say to him. "And I don't even have an umbrella," he says to you before dashing out quickly to his car. In this encounter, you and the stranger have engaged in __________. A) self-disclosure B) small talk C) top-down communication D) grapevine communication

B) small talk

The first rule of an effective apology is to __________. A) keep it brief B) take into consideration the uniqueness of the situation C) avoid asking for forgiveness as well D) always do it in writing

B) take into consideration the uniqueness of the situation

. All conflicts are resolvable, especially with improved communication skills. A. True B. False

B. False

All conflicts are viewed as negative, they de-enhance interpersonal relationships and pull people apart. A. True B. False

B. False

One problem with brainstorming is that it can increase group members' inhibitions. A. True B. False

B. False

The ideal size for a problem-solving group is twelve. A. True B. False

B. False

There is no leader in a focus group. A. True B. False

B. False

The relational effect of hurting a relationship because one person takes advantage is called: A. withdrawal B. accommodating C. collaborating D. forcing

B. accommodating

The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called: A. avoiding B. accommodating C. collaborating D. compromising

B. accommodating

The style of conflict resolution that involves attempting to find a solution that is mutually satisfying is ____. A. avoiding B. collaborating C. forcing D. compromising

B. collaborating

Interpersonal conflict is ____ A. mutually aggressive behavior B. interaction between persons expressing opposing needs or ideas C. a set of behaviors that are best described as "interpersonal war" D. a necessary, desirable communication state marked by essentially cooperative behavior

B. interaction between persons expressing opposing needs or ideas

Six-year-old Becky's goldfish died. If her grandpa follows the maxim of sympathy, he will tell Becky something like this. A) "It's just a fish. We'll get you another one sometime." B) "You're a big girl; don't make such a fuss over this." C) "I'm so sorry, honey." D) "I told you that you needed to feed that fish more often!"

C) "I'm so sorry, honey."

Which of the following statements are you most likely to make to someone when you are in the involvement stage of a relationship? A) "Hi, my name is Terry." B) "Do you mind if I sit here?" C) "Let's have lunch! Do you like pizza?" D) "Hey, are you new here?"

C) "Let's have lunch! Do you like pizza?"

Which of the following compliments is MOST likely to be seen as dishonest or not especially meaningful? A) "I really like that jacket; where did you get it?" B) "That was your best time ever in a 5K race? Way to go." C) "This is the best dinner I have ever tasted in my entire life!" D) "You worked hard for that B in geometry. I'm proud of you."

C) "This is the best dinner I have ever tasted in my entire life!"

Which of the following is an effective apology? A) "The other driver stopped so quickly, it's a wonder the crash didn't cause more damage." B) "Yeah, so I smoke two packs a day. You eat cookies every day yourself." C) "You have every right to be angry; I should have called." D) "I'm sorry my report is late, but I had band practice every night this week."

C) "You have every right to be angry; I should have called."

Which of the following situations is an example of the principle of proximity? A) Jorge thinks Qian is the most beautiful woman he has ever seen; he immediately begins trying to find a way to make friends with her. B) Connie is intrigued with Asher because he seems to be everything she is not: he is outgoing rather than shy; loves sports more than books and music; and enjoys cooking, while she hates being in the kitchen. C) After working together in the same office for three years, Martina and Dean began dating. D) Because D'Juan never misses an opportunity to compliment Precious about her intelligence, beauty, and strength, she has begun to like D'Juan very much.

C) After working together in the same office for three years, Martina and Dean began dating.

Which of the following statements about small talk is correct? A) Only people with poor communication skills engage in small talk. B) Small talk should never be used as a preface or introduction to more serious subjects. C) Small talk confirms to others that all is well with you. D) Religion is a good topic for small talk.

C) Small talk confirms to others that all is well with you.

An expression of regret or sorrow for having done something wrong is called a(n) __________. A) confession B) disclaimer C) apology D) acknowledgment

C) apology

If Amaya is a pragma lover, she will likely __________. A) try to find the best-looking available partner she can get B) be extremely jealous and expect her partners to "spoil" her and lavish her with attention C) be very concerned with a potential partner's occupation, salary, and social status D) want to be "friends first" before taking a relationship to a more passionate level

C) be very concerned with a potential partner's occupation, salary, and social status

The creation of closeness between speaker and listener characterizes __________. A) rationality B) politeness C) immediacy D) flexibility

C) immediacy

Ann and Matt have been married for five years, but they've spent the past six months arguing much of the time. To try to work things out, they've agreed to see a marriage counselor. It appears that this relationship is in the __________ phase. A) intrapersonal repair B) interpersonal separation C) interpersonal repair D) public separation

C) interpersonal repair

"I love you" or "I want to marry you" are statements that would likely be said at which stage of relational development? A) contact B) involvement C) intimacy D) deterioration

C) intimacy

In which of the following situations would the rules of society most likely govern the interaction? A) a parent asking children about their homework assignments B) a friend asking for a ride to school C) strangers conversing with each other as they stand in line for tickets to a movie D) co-workers talking over drinks after a hectic workday

C) strangers conversing with each other as they stand in line for tickets to a movie

To effectively initiate a conflict, you should begin by using: A. "you" statements B. "we" statements C. "I" statements D. all of the above are effective ways to begin conflicts

C. "I" statements

. ____ is a win/lose situation, the person with the most power at that given time wins the conflict. A. Withdrawing B. Compromising C. Forcing D. Compliance

C. Forcing

The style of conflict resolution that is considered the best strategy in long-term relationships is ____. A. avoiding B. accommodating C. collaborating D. compromising

C. collaborating

An in-depth interview of a small group whose aim is to discover what people think about an issue or product is a: A. information sharing group. B. problem-solving group. C. focus group. D. educational or learning group.

C. focus group.

The rules or standards identifying which group behaviors are appropriate and which are not are called: A. morals. B. values. C. norms. D. regulators.

C. norms.

Withdrawing ____. A. is a good strategy when the issue is important B. is never a good means of conflict management C. will postpone discussion about the problem D. should not be used when you don't know people well

C. will postpone discussion about the problem

Which of these situations appears to violate the commonly accepted relationship rules? A) Lexie and Emilio try to eat dinner together every night, and they try to get a babysitter at least twice a month so they can have some time together without the kids. B) Harmony thinks Nyla's shirt clashes with her slacks, and is not afraid to tell her so (politely, of course). C) Mark asks Brooke for a date but Brooke courteously refuses; after all, she is engaged to marry Yao in just a few months. D) Betty insists on going with Lars everywhere he goes, even if it is an event she has no interest in.

D) Betty insists on going with Lars everywhere he goes, even if it is an event she has no interest in.

Which of the following statements about interpersonal relationships is correct? A) Close relationships decrease your obligations to other people. B) The closer your relationships, the easier they are to dissolve. C) Close relationships decrease your duty for self-disclosure. D) Close relationships can lead you to abandon other relationships.

D) Close relationships can lead you to abandon other relationships.

How do interruptions differ from back-channeling cues? A) They always occur at the end of a statement, not the beginning. B) They tell the listener that the speaker is finished. C) They never involve body language. D) They are attempts to take over the role of speaker.

D) They are attempts to take over the role of speaker.

Which of the following is the BEST description of a compliment? A) an expression of regret, remorse, or sorrow B) an expression of respectful regard for another C) a recommendation or suggestion D) a message of praise, flattery, or congratulations

D) a message of praise, flattery, or congratulations

Braelyn is most interested in dating the best-looking guys she can find. That is her number one-some say her only—criterion for a partner. It appears that Braelyn is most interested in pursuing __________ love. A) ludic B) storge C) pragma D) eros

D) eros

Barney dates lots of women. It seems that he has a new girlfriend every couple of weeks. He has a lot of fun, but he never really lets himself get too emotionally involved with any of his partners. Barney seems to be practicing __________ love. A) pragma B) agapic C) manic D) ludic

D) ludic

Wendy needs to ask her boss a question. When she knocks on the boss's office door, she begins by saying, "I know you're really busy, but...." Wendy is practicing the maxim of __________. A) generosity B) approbation C) agreement D) tact

D) tact

Which of these would be a good topic for small talk between you and the person sitting next to you on the bus? A) who you plan to vote for in an upcoming election B) your views on the existence of God C) whether or not abortion should be legal D) the progress of a local sports team

D) the progress of a local sports team

This small group format consists of a series of prepared presentations like public speeches. A. Symposium-forum B. Round table C. Panel D. Symposium

D. Symposium

Tyla wants a two-story house, and her husband wants a single-level home. They agree to buy a split-level home because it is part two-story and part single-level. Neither really want the split-level, but it's the only option that offers what both of them want. This is an example of which conflict response style? A. avoiding B. accommodating C. compromising D. collaborating

D. collaborating

I win & I lose, you win & you lose style of conflict management that gives some satisfaction to both parties is _____. A. withdrawal B. accommodating C. collaborating D. compromising

D. compromising

If each person gives up part of what each wants to provide at least some satisfaction for both parties, they are ____. A. avoiding B. accommodating C. collaborating D. compromising

D. compromising

The outlook of getting partial satisfaction by letting the other person get partial satisfaction as well is called: A. withdrawal B. accommodating C. collaborating D. compromising

D. compromising

Small-group communication is defined as: A. virtual or electronic communication among people who share a common goal or objective. B. face-to-face communication among any three or more people. C. intrapersonal, as opposed to interpersonal, communication. D. face-to-face communication among a small number of people who share a common goal or objective.

D. face-to-face communication among a small number of people who share a common goal or objective.

The outlook of getting my way regardless of what I have to do is called: A. withdrawal B. accommodating C. collaborating D. forcing

D. forcing

The style of conflict management in which an individual has no concern for the needs and ideas of the other and is focused only on himself or herself is known as ____. A. withdrawing B. accommodating C. collaborating D. forcing

D. forcing

Which of the following statements about conflict strategies is correct? We tend to use the same conflict management strategies all the time. Extroverts tend to avoid conflict rather than fight actively. Our preferred conflict management strategy usually does not change, no matter what our goal is. If you have not unlearned family conflict patterns, you are likely to repeat them.

If you have not unlearned family conflict patterns, you are likely to repeat them.

In which of the following scenarios is a silencer being used? Markos let his friend borrow his car. The friend returned the car with an empty tank of gas. When Markos complained about this, his friend said it was "no big deal." William tells his wife that he understands how his wife feels left out of the process when he purchases large appliances without first consulting her. Barb comes home late one night. Instead of focusing on this, her angry roommate goes on and on about the time Barb burned dinner, and how Barb didn't do the dishes last week, and how Barb picked the last three movies they watched. It looks as if Dana is not going to win the argument she is having with her brother, so she begins to cry.

It looks as if Dana is not going to win the argument she is having with her brother, so she begins to cry.

Which of the following is an example of a relationship conflict? Midori is ready to move in with Dan; Dan is not so sure this is a good idea. Rhonda thinks the Rolling Stones are the greatest rock band of all time; Elaine thinks the Beatles are much greater. Madeline wants to watch football on TV this afternoon, but Harrison would prefer to watch a movie. Larry thinks his new tie is really sharp, but his wife Edith thinks it looks terrible.

Midori is ready to move in with Dan; Dan is not so sure this is a good idea.

An employee rises in the middle of a company meeting and challenges a statement made by the company president. In which of the following countries is this MOST likely to create an interpersonal conflict? France Canada South Korea Great Britain

South Korea

Which of the following is an example of collaboration? Tonight Caroline and Adrian will go out for Chinese food, as Caroline wished; the next time they eat out, Adrian will get to pick. The kids want ice cream, but Dad says no. "You've had too many sweets lately," he says. "No ice cream tonight." Millie wants to vacation at the beach; Dontrelle wants to go to the mountains. Rather than going either place, they decide to save their money for a flat-screen TV instead. Charlie wants to pile up in bed and take a nap, but Brigitte wants to go sledding. To please Brigitte, Charlie agrees to go sledding with her.

Tonight Caroline and Adrian will go out for Chinese food, as Caroline wished; the next time they eat out, Adrian will get to pick.

Violet knows that Ling is sensitive about her weight, so whenever they have a fight, Violet throws in a comment about how fat Ling is getting. This is an example of __________. gaslighting grapevining stereotyping beltlining

beltlining

The BEST tactic you can take to avoid gunnysacking is to __________. write down your grievances with the other person rather than telling them face-to-face make constant eye contact with the other party to the conflict concentrate on the present rather than on issues that occurred in the past walk away from a conflict when it becomes too heated

concentrate on the present rather than on issues that occurred in the past

With __________ you may get away from the conflict by simply walking away from it. conflict control conflict avoidance face-attacking force

conflict avoidance

Which of the following is the most mature way to handle a conflict? telling the other person you will call the police if he or she does not shut up threatening to smack the other person if you do not get your way explaining what you think is the problem and listening to what the other person says turning up the stereo loudly to drown out the other person

explaining what you think is the problem and listening to what the other person says

Argumentativeness __________. increases the user's credibility usually leads to relationship dissatisfaction damages organizational life decreases the power of persuasion

increases the user's credibility

With __________ you refuse to discuss the conflict or listen to the other person's argument. neutrality nonnegotiation force active fighting

nonnegotiation