SPH 1010 (Chapter 9)

Workplace democracy and deliberation rely on:

A, B, and C are correct

Liz insists on buying all organic food for the family. Her husband, Roger, disagrees with Liz on this issue. Organic food is much more expensive than conventional food, and he is not convinced that it is any healthier anyway. But he goes ahead and purchases organic food anyway. Which conflict style is Roger using here?

Accommodating

This type of question acknowledges that people have feelings as well as ideas that are important to share:

Affective question

Which of the following people is MOST likely to emerge as the leader of his or her group?

Augustine has a lot to say in his group: he frequently offers ideas, encouragement, and feedback.

When a group makes a decision by ________ it is allowing the leader or head of the group to make the final choice.

Authority Rule

People who use this conflict style are not especially concerned with their own needs OR their partners'.

Avoiding

Repeated unreasonable actions of individuals (or a group) directed to ward an employee (or group of employees) that are intended to degrade, humiliate or undermine is:

Bullying

________ is a general or widespread agreement among all the members of a group.

Consensus

In the United States, the general and expected style for a group leader is __________.

Democratic

________ leaders spread responsibilities, tasks, and opportunities across the membership, giving those involved a sense of involvement.

Democratic

If Shari wants to empower the members of her group, she will __________.

Demonstrate verbally and nonverbally that she is listening to their ideas

Wendy finishes her instructions to the group by asking, "Did I explain that clearly?" Which group member skill is Wendy practicing here?

Ensuring understanding

Which of the following statements about leadership is correct?

Everyone has the potential for leadership

Bullying is a problem that is typical of middle and high school settings, but not the workplace.

False

Compromise is the only conflict style in which the needs of both parties are completely met.

False

When women display authoritarian, democratic, or laissez-faire leadership styles, groups are more likely to evaluate them as focused and competent.

False

When you participate in a small group, you must abandon your individuality and focus only on the team.

False

The extent to which an organization or society minimizes gender-role differences is:

Gender egalitarianism

A ________ is someone who guides or directs a group or activity with vision, charisma, and care.

Leader

This type of question gives people the freedom to answer in a range of ways

Open question

As groups and teams evolve, this is the stage when members get to know one other.

Orientation stage

Groups and teams evolve through several stages as they meet to discuss and work through tasks and dilemmas. Which of the following is the correction progression of stages?

Orientation, conflict, emergence, reinforcement, dissolution

This types of question helps people talk more about an idea of feeling:

Probing question

Effective group leaders __________.

Recognize that all groups have room for improvement

As groups and teams evolve, this is the stage when members support a decision that has been made.

Reinforcement stage

Stress that occurs when there are interpersonal incompatibilities among group members based on differences in their personalities, communication styles, attitudes and preferences is:

Relational stress

Stress that consists of contrasting views and opinions among group members regarding the project at hand is:

Task stress

An authoritarian leader operates much like someone using the __________ style of leadership in the situational approach.

Telling

Nelson Mandela is often described as an example of a(n) ________ leader because he inspired generations of people to work for a cause larger than themselves-the righting of a terrible imbalance of power.

Transformative

Leadership is the process of influencing the thoughts, feelings, and behaviors of group members and establishing the direction that others follow.

True

Relational stress occurs when there are interpersonal incompatibilities among group members based on differences in their personalities, communication styles, attitudes, and preferences.

True

When members come into a group meeting with their minds already made up, group goals are neglected and the group process breaks down.

True

This types of question urges people to respond in a particular way.

leading question