Stop the Madness Questions
What type of statement can make a person feel defensive and angry during a conflict?
You
The first step in resolving a conflict occurs when one of the two people
acknowledges the conflict
Two people are in a conflict because both of them want to be a group's leader. What is the reason for the conflict?
authority
When discussing resolution options during a conflict, each person should try to
common ground and interests
During a disagreement, Jerome gives his friend what she/he wants. Jerome's reaction is called the
conflict response mode
A person is most likely to experience frustration and health problems when the
disagreement is not handled well
Abby feels that the school's regulations are fair, while Joe thinks that they are too strict. Abby and Joe's disagreement is an example of a(n) ___________ conflict.
emotional
A conflict can be a positive experience if it increases a person's level of
performance
If one person becomes verbally or physically abusive during a conflict, it is usually a good idea for the other person to
walk away from the situation
Before two people can determine an appropriate resolution, they need to
weigh the pros and cons of all the options