Stop the Madness Questions

What type of statement can make a person feel defensive and angry during a conflict?

You

The first step in resolving a conflict occurs when one of the two people

acknowledges the conflict

Two people are in a conflict because both of them want to be a group's leader. What is the reason for the conflict?

authority

When discussing resolution options during a conflict, each person should try to

common ground and interests

During a disagreement, Jerome gives his friend what she/he wants. Jerome's reaction is called the

conflict response mode

A person is most likely to experience frustration and health problems when the

disagreement is not handled well

Abby feels that the school's regulations are fair, while Joe thinks that they are too strict. Abby and Joe's disagreement is an example of a(n) ___________ conflict.

emotional

A conflict can be a positive experience if it increases a person's level of

performance

If one person becomes verbally or physically abusive during a conflict, it is usually a good idea for the other person to

walk away from the situation

Before two people can determine an appropriate resolution, they need to

weigh the pros and cons of all the options