Strategic Management. - Chpt. 12
Useful metrics should meet the following criterion, among others:
Can be translated to all levels of employees within the organization.
Because of its central position in the balanced scorecard and its effect on revenue generation, the customer perspective is the most important aspect of this approach.
F
Perceptual measures of performance should not be used since they only indicate how a customer or supplier feels about a company's products or processes.
F
Quantitative metrics are numerically based and are usually more revealing than qualitative metrics.
F
Strategic leadership is the province of senior management only
F
Which of the following is not a tool for developing a strategy implementation plan?
Resource-base analysis
The central notion of the balanced scorecard is that financial measures of performance are the result of a variety of activities in which people engage and not the cause.
T
The strategy process involves
analysis formulation implementation evaluation
Strategic leadership is, at its core, about guiding the total business forward in a manner that has the potential to be extraordinary. The heart of this effort is
establishing a vision, a mission and goals.
The balanced scorecard is most valuable for strategic management because
it provides useful reports to management
A single company currency, one of the keys to implementation control, means that a company should
reward as many people as possible using the same methods.
