Supply Chain

MGM

credit lyonnais, france

the stated purpose of nafta is to

phase out all trade and tariff barriers between US Canada and Mexico

competing on cost is

achieving maximum value as percieved by the customer

graphical link of competitive advantage KSFs and supporting activities

activity map

The production process at hard rock cafe does not include which of the following activities?

advertising

a strategy is

an action plan to achieve a mission

which of the following is not a reason why domestic business operations decide to change to some form of internatonal operation

atract and retain local talent

which of the following activities at a commercial bank is not an operations activity?

auditing

the economic activities that typically produce an intangible product are referred to as

services

correct example of cost leadership

southwest airlines, fulfills the need for low cost and short hop flights or institutional food services

which of the following is not a characteristic of services?

standerdized product

SWOT

strengths, opportunities, weakness, threats

competition in the 21st century is no longer between companies it is between

supply chains

jaguar

tata, india

what is the goal for mass customization

the goal is to produce customized products, whenever and wherever needed

in general the supply chain starts with

the provider of basic raw materials

competing on differentiation is

concerned with uniqueness

a large percentage of the revenue of most firms is spent on which function?

operations

which of the following activities at an airline is not an operations activity

sales

impacts of technology innovation

1. capital investment is added 2. quality standards need to be revised 3. purchasing needs to be revised

health ins

1. dec 2. change 3. operations

maturing of a product

1. design compromises are instituted 2. cost cutting is instituted 3. product changes decrease

inflation vs. stable prices

1. difficulty in predicting

major increases in oil prices

1. energy inefficient, change in competitive pisition 2. high energy, change in cost structure

water and air quality

1. inc prod costs 2. closing 3. difficulty using

built in wireless technology

1. product design needs to be revised 2. capital investment is added for new eqipment or processes

fewer young perspective

1. tighter job market

which of the following organizations does not belong to the service sector

Ford Motor Company

the person who believed that managment must do more to improve the work environment and processes so that quality can be improved was

W Edwards Deming

A global network of organizations and activities that supply a firm with goods and services is referred to as

a supply chain

which of the following does not represent competing on response

based on providing uniqueness

the service sector constitutes what percentage of employment in the United States?

between 80 and 90 percent

arrow shirts

bidermann int. , France

firestone tires

bridgestone, Japan

godiva chocolate

campbell soup US

the creation of a unique advantage over competitiors is reffered as

competitive advantage

which of the following best defines scheduling?

determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

which of the following is incorrect about a mission

each functional area within a firm may develop its own strategy but not its own supporting mission

the person who introduced standardized interchangable parts

eli whitney

which of the following tasks would NOT typically represent an operations managment activity at Hard Rock Cafe?

filing a tax return

the father of scientific managment

frederick taylor

volvo autos

geeley, china

which of the following international operations strategies involves a high degree of centralization

global

which of the following statements is incorrect reguarding globalization and globalization strategies

globalization strategies could simplify the operations managers job

choose the correct example of differentiation

hunter fan as its a premier maker of quality ceiling fans that lower heating and cooling costs for its customers or fine dining restaurants specified meals

which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?

industrial engineering

not one of the 3 approaches to competitive advantage

innovation

which of these is not one of the basic functions of the managment process

inspecting

which of the following is not one of the reasons operations managers want to work work with their supply chains to viciously cut inventories at every level?

inventory provides safety against higher than expected demand

correct example of response

johnson electric as it competes on speed speed in design, prduction and delivery or catering firms

which of the following trends is not part of the exciting OM challenges currently facing operations managers?

local focus

which of the following is not an om strategy/issue during the introduction stage of the product life cycle

long production runs

Which of the following is not one of the factors that fosters specialization and worldwide supply chains?

marketing

which of the these is not one of the 10 strategic OM decisions?

marketing

Goodrich

michelin france

purpose of organization's existence

mission

which of the following international operations strategies uses decentralized authority with substantial autonomy at each business

multi domestic

Alpo

nestle , switzerland

hagan daz ice cream

nestle, Switzerland

which of the following OM decisions determines how a good or service is produced and commits managment to specific technology, quality, human resources, and capital investment

process and capacity design

Braun household

proctor and gamble , US

the creation of goods and services is reffered to as

production

which of the following statements acurately captures a current trend in operations

rapid product development

Not an OM strategy in the growth stage

reduce capacity

which of the following is not considered to be one of the three primary functions that all organizations perform?

research and development

a method managers use to evaluate the resources at their disposal

resource view

which of the following is an example of a hidden production function

transplanting a liver

Which of the following does not contribute to OM

unsystemmatic processing of data

Which of the following countries is not a member of the EU

uraguay

Lambo

volkswagon, germany

which of the following is not one of the four reasons that we study OM?

we want to understand what marketing managers do