Supply Chain Exam 3

the international agency that administers trade agreements, facilitates trade negotiations, and helps to resolve trade disputes, is the?

world trade organization (WTO)

US customs and border protection is part of what US federal department?

Dept of Homeland Security

which one of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play?

Edutainment

which of the following statements is true?

FTL is used when you have enough volume to fill a truck, or you don't want any other company's goods on the truck with your product

a person or company who transports freight for a fee, and can be hired by anyone to transport goods is known as?

common carrier

the concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as?

customer lifetime value

the release of technology (or the source code of technology) which is subject to export administration regulations, to a foreign national (i.e. non-US citizen) located within the US, is known as?

deemed export

which one of the following is NOT an activity typically performed by a company's call center?

determining inventory levels of critical products

which of the following is NOT one of the four primary activities of service response logistics?

facilitating goods

a product positioned strategy would involve locating a company's warehouses close to the customers they serve in order to maximize distribution services and improve customer delivery

false

a retailer with two cash register lines / checkout stations, is an example of a single-channel, multiple phase queuing system

false

because government taxes and incentives can vary from country-to-country, they should not be considered when making a global location decision

false

material that is imported through the use of foreign trade zone (FTZ) must be removed from the FTZ within 1yr to avoid fines or sanctions being imposed by US customs and border protection in the importer of record

false

motor carrier (i.e. trucking) is the most reliable mode of transportation

false

owning a private warehouse provides a manufacturing company with control and flexibility without presenting a financial risk

false

the avg arrival rate of customer in a service supply chain does not influence the management of the actual waiting time or the perceived waiting time by the service company

false

the logistics practice of unloading materials from an incoming truck or railcar and loading these materials directly onto outbound trucks or railcars, with little or no storage in between to reduce inventory investment and storage space requirements, is known as consolidation

false

the major benefits of transportation regulation are that regulation encourages competition in the industry, and allows shippers to negotiate prices directly with carriers

false

the process of analyzing customer who have stopped buying to determine why, is known as predicting customer behaviors

false

the transportation term of sale known as Free on Board (FOB) Origin requires that the seller legally retain ownership of the product from the point of origin until it reaches the buyers destination

false

third party logistics are primarily used in the domestic market and rarely used for international business

false

when using a level demand strategy to manage service capacity, a service provider varies their capacity to match demand so that the service provider can handle fluctuations in the volume of customer demand

false

a company selected as the lead logistics partner charged with managing the activities of all the company's logistics partners, is known as?

fourth party logistics provider (4PL)

which one of the following is NOT a global location decision factor?

franchising

which one of the following would NOT be considered an acceptable strategy for managing capacity when the available service capacity exceeds demand?

hire more people to provide the service

which one of the following is NOT a transportation pricing consideration?

implicit service

which one of the following is NOT a quality of life issue used to help make global location decisions?

infrastructure

what is the term for the use of multiple modes of transportation to execute a single transport shipment?

intermodal

the goals and benefits of a good customer relationship management program include all of the following EXCEPT?

lower inventory levels

a customer joins the queue at a typical fast food restaurant where there are several order takers ready to take food orders supported by a kitchen staff preparing the food orders. what type of queuing system is being used at this restaurant?

multi channel, multi phase, multi servers in parallel

your company's marketing efforts allow customers to "opt-out" of receiving email ads. this is referred to as?

permission marketing

which mode of transportation has the lowest cost per unit?

pipeline

sales force automation (SFA) tools are used for documenting field activities, communications with the home office, and retrieving sales history in the field. which one is NOT one of those tools?

queuing system managment

which mode of transportation has the most capability (i.e. can handle the most different kinds of freight in terms of volume, variety and weight)?

rail

reverse logistics involves the process of moving a product from the point of customer receipt back to the point of origin. which one of the following is NOT one of the five r's of reverse logistics?

reconciliation

the term used to describe when a potential customer decides to leave the queue or waiting line is?

reneging

which global facility type involves a factory set up to take advantage of government incentives, and/or reduced tax/tariff barriers, to meet regional or local market needs?

server factory

which one of the following is NOT one of the five dimensions of the service quality?

serviceability

when an intl shipment reaches the US, the importer of record must file entry documents at the port of entry, and the goods are not legally entered into US commerce until all of the following criteria are met, EXCEPT?

the shippers export declaration (SED) has been submitted to CBP

which of the following statements describing how supply chain management in the service industry differs from supply chain management in the manufacturing industry is NOT correct?

there is a lower ratio of labor to materials in the service industry

which of the following BEST describes the services provided by 3PL companies?

they warehouse and distribute your products, and potentially perform some value add processes

considering everything discussed in class about transportation. which statement BEST describes what transportation management involves?

trade off decisions between cost & timing of delivery, decisions about how to ship and negotiations regarding freight rates, terms and conditions

Pre-transaction elements of customer service include such aspects as establishing customer service policies, a mission statement, organizational structure and system flexibility

true

break-bulk is the term used to describe when a warehouse receives a single large shipment and then separates that shipment into individual shipments/deliveries to multiple destinations

true

customer relationship management includes key components as, customer defection analysis, target marketing, and personalizing customer communications

true

foreign and domestic merchandise may be moved into FTZ (unless prohibited by law), for activities such as storage, exhibition, assembly, manufacturing, and processing

true

the length of time customers are willing to wait for a service before leaving , or before lowering their perception of the quality of the service company, is directly related to the effectiveness of the queuing system being used by the service company to manage customers

true

the weighted-factor rating model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions

true

persuading a customer to buy a more expensive product or service, than they are already planning to buy, is known as?

up-selling

when a repair service company performs repairs on a customers' broken refrigerator, the service company is said to be providing the type of service known as a state utility

true