Supply Chain Exam 3
the international agency that administers trade agreements, facilitates trade negotiations, and helps to resolve trade disputes, is the?
world trade organization (WTO)
US customs and border protection is part of what US federal department?
Dept of Homeland Security
which one of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play?
Edutainment
which of the following statements is true?
FTL is used when you have enough volume to fill a truck, or you don't want any other company's goods on the truck with your product
a person or company who transports freight for a fee, and can be hired by anyone to transport goods is known as?
common carrier
the concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as?
customer lifetime value
the release of technology (or the source code of technology) which is subject to export administration regulations, to a foreign national (i.e. non-US citizen) located within the US, is known as?
deemed export
which one of the following is NOT an activity typically performed by a company's call center?
determining inventory levels of critical products
which of the following is NOT one of the four primary activities of service response logistics?
facilitating goods
a product positioned strategy would involve locating a company's warehouses close to the customers they serve in order to maximize distribution services and improve customer delivery
false
a retailer with two cash register lines / checkout stations, is an example of a single-channel, multiple phase queuing system
false
because government taxes and incentives can vary from country-to-country, they should not be considered when making a global location decision
false
material that is imported through the use of foreign trade zone (FTZ) must be removed from the FTZ within 1yr to avoid fines or sanctions being imposed by US customs and border protection in the importer of record
false
motor carrier (i.e. trucking) is the most reliable mode of transportation
false
owning a private warehouse provides a manufacturing company with control and flexibility without presenting a financial risk
false
the avg arrival rate of customer in a service supply chain does not influence the management of the actual waiting time or the perceived waiting time by the service company
false
the logistics practice of unloading materials from an incoming truck or railcar and loading these materials directly onto outbound trucks or railcars, with little or no storage in between to reduce inventory investment and storage space requirements, is known as consolidation
false
the major benefits of transportation regulation are that regulation encourages competition in the industry, and allows shippers to negotiate prices directly with carriers
false
the process of analyzing customer who have stopped buying to determine why, is known as predicting customer behaviors
false
the transportation term of sale known as Free on Board (FOB) Origin requires that the seller legally retain ownership of the product from the point of origin until it reaches the buyers destination
false
third party logistics are primarily used in the domestic market and rarely used for international business
false
when using a level demand strategy to manage service capacity, a service provider varies their capacity to match demand so that the service provider can handle fluctuations in the volume of customer demand
false
a company selected as the lead logistics partner charged with managing the activities of all the company's logistics partners, is known as?
fourth party logistics provider (4PL)
which one of the following is NOT a global location decision factor?
franchising
which one of the following would NOT be considered an acceptable strategy for managing capacity when the available service capacity exceeds demand?
hire more people to provide the service
which one of the following is NOT a transportation pricing consideration?
implicit service
which one of the following is NOT a quality of life issue used to help make global location decisions?
infrastructure
what is the term for the use of multiple modes of transportation to execute a single transport shipment?
intermodal
the goals and benefits of a good customer relationship management program include all of the following EXCEPT?
lower inventory levels
a customer joins the queue at a typical fast food restaurant where there are several order takers ready to take food orders supported by a kitchen staff preparing the food orders. what type of queuing system is being used at this restaurant?
multi channel, multi phase, multi servers in parallel
your company's marketing efforts allow customers to "opt-out" of receiving email ads. this is referred to as?
permission marketing
which mode of transportation has the lowest cost per unit?
pipeline
sales force automation (SFA) tools are used for documenting field activities, communications with the home office, and retrieving sales history in the field. which one is NOT one of those tools?
queuing system managment
which mode of transportation has the most capability (i.e. can handle the most different kinds of freight in terms of volume, variety and weight)?
rail
reverse logistics involves the process of moving a product from the point of customer receipt back to the point of origin. which one of the following is NOT one of the five r's of reverse logistics?
reconciliation
the term used to describe when a potential customer decides to leave the queue or waiting line is?
reneging
which global facility type involves a factory set up to take advantage of government incentives, and/or reduced tax/tariff barriers, to meet regional or local market needs?
server factory
which one of the following is NOT one of the five dimensions of the service quality?
serviceability
when an intl shipment reaches the US, the importer of record must file entry documents at the port of entry, and the goods are not legally entered into US commerce until all of the following criteria are met, EXCEPT?
the shippers export declaration (SED) has been submitted to CBP
which of the following statements describing how supply chain management in the service industry differs from supply chain management in the manufacturing industry is NOT correct?
there is a lower ratio of labor to materials in the service industry
which of the following BEST describes the services provided by 3PL companies?
they warehouse and distribute your products, and potentially perform some value add processes
considering everything discussed in class about transportation. which statement BEST describes what transportation management involves?
trade off decisions between cost & timing of delivery, decisions about how to ship and negotiations regarding freight rates, terms and conditions
Pre-transaction elements of customer service include such aspects as establishing customer service policies, a mission statement, organizational structure and system flexibility
true
break-bulk is the term used to describe when a warehouse receives a single large shipment and then separates that shipment into individual shipments/deliveries to multiple destinations
true
customer relationship management includes key components as, customer defection analysis, target marketing, and personalizing customer communications
true
foreign and domestic merchandise may be moved into FTZ (unless prohibited by law), for activities such as storage, exhibition, assembly, manufacturing, and processing
true
the length of time customers are willing to wait for a service before leaving , or before lowering their perception of the quality of the service company, is directly related to the effectiveness of the queuing system being used by the service company to manage customers
true
the weighted-factor rating model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions
true
persuading a customer to buy a more expensive product or service, than they are already planning to buy, is known as?
up-selling
when a repair service company performs repairs on a customers' broken refrigerator, the service company is said to be providing the type of service known as a state utility
true