SURG 233 Quiz 3-4

Case 4.1Bill is concerned about Tim's self-esteem. Tim's attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he's a failure, there's no use trying, and he can't do any better. Bill says to Tim, "It's good that you know what you can and can't do; that helps you be more realistic about life. You just need to think of these matters in positive terms rather than hating yourself."Bill manages Tim by telling him that he appreciates his hard work. Bill points out the things Tim does well and regularly explains to Tim that he expects great things of him. After a few weeks, Tim begins to perform more effectively and his fear of failure decreases. Bill further takes Tim "under his wing" and begins to advise him on professional behavior, gives him time to explain ideas and his concerns, and even becomes an advocate for Tim with Bill's boss. Refer to

Clarify his expectations of Tim and offer feedback

A person is most likely to move into the excess zone when he is feeling secure and confident. True False

False

Effective managers focus more on minimizing employees' weaknesses than on building their strengths. True False

False

In the communication style model, the excess zone is also known as the flexibility zone because people in this zone are able to dramatically change to mirror the style of others they interact with. True False

False

On average, people are more likely to have a supportive communication style than a directive communication style. True False

False

People make judgments about us and our communication styles based on our innermost thoughts and feelings and on our observable patterns of behavior. True False

False

People with directive communication styles are more likely to make good leaders. True False

False

Successful people in the business world tend to be higher on the sociability continuum. True False

False

Those with high self-esteem are skilled at obtaining validation and positive messages from other people. True False

False

When flexing to a reflective style, one should be specific, brief and to the point, and maintain a fast and decisive pace. True False

False

While goal setting is a valuable skill, there is no link between self-esteem and the setting and achievement of personal goals. True False

False

Case 4.1Bill is concerned about Tim's self-esteem. Tim's attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he's a failure, there's no use trying, and he can't do any better. Bill says to Tim, "It's good that you know what you can and can't do; that helps you be more realistic about life. You just need to think of these matters in positive terms rather than hating yourself."Bill manages Tim by telling him that he appreciates his hard work. Bill points out the things Tim does well and regularly explains to Tim that he expects great things of him. After a few weeks, Tim begins to perform more effectively and his fear of failure decreases. Bill further takes Tim "under his wing" and begins to advise him on professional behavior, gives him time to explain ideas and his concerns, and even becomes an advocate for Tim with Bill's boss. Refer to

Identify and develop his strengths

Which of the following is a good goal-setting principle? Don't focus on small successes, because you will lose sight of the end goal. Spend time reflecting on the things you want to change in your life. Allow maximum flexibility and limit planning so that you will have several avenues to accomplish your goal. Keep your environment constant so that you can focus on your goal.

Spend time reflecting on the things you want to change in your life.

According to Emmett Miller, an important and mistaken source of self-worth for adults is defining themselves by their job title. True False

True

An example of effective self-talk is "You can finish your report today; get started now and stay focused." True False

True

Childhood events such as poor performance in school, abusive or uncaring parents, or a serious childhood accident can be retained in the brain and have a lasting impact on your self-concept. True False

True

Common symptoms of low self-esteem can include either eating disorders or overeating, as well as excessive drinking or smoking. True False

True

Managers relying too much on the strengths of their communication style can create problems in their relationships with others. True False

True

Past experiences can influence your thinking for a lifetime and direct your future. True False

True

Positive self-talk must be realistic and consistent with one's true self in order to be effective. True False

True

Visualization must be followed by action for it to help you achieve your goals. True False

True

When trying to improve relations with someone who has a supportive communication style, you should show a sincere interest in the person. True False

True

Juan spends some time each day imagining himself making an important sale that will probably lead to a large bonus and promotion. Juan is using what self-esteem building technique? Visualizing achievement Developing an expertise Setting goals Developing a mentor

Visualizing achievement

Which of the following is an example of productive self-talk? You will not eat chocolate today. You are capable in your job responsibilities. I will run ten miles tomorrow. I won't have a cigarette this afternoon.

You are capable in your job responsibilities.

The most crucial years in developing and consolidating feelings about one's personal identity occur during adolescence. adulthood. early childhood. late childhood.

adolescence.

Shen is interning to become a nurse. Mila is a very skilled and helpful nurse, but also very busy. Shen was glad to have the chance to talk with her over lunch one day and learned a great deal in that time. If Shen wants to learn to become like Mila, he should find a mentor who has more spare time. wait for her to initiate a mentoring relationship. simply observe and emulate her at work. assertively seek her out as his mentor.

assertively seek her out as his mentor

A reflective communication style operating in the excess zone is characterized by the constant seeking of reassurance and attempts to win approval by everyone. expression of highly emotional opinions and seeming unwillingness to listen to others. avoidance of decisions and achievement of perfection. determination to come out on top and the inability to admit to being wrong.

avoidance of decisions and achievement of perfection.

According to Emmett Miller, the healthiest way for people to define themselves is: as equivalent to their job title or professional status. by allowing the past to program the future as the focus of self-talk. based on their internal value system and emotional makeup. through wise money management and monthly saving.

based on their internal value system and emotional makeup.

Effective self-talk is characterized by generalizing your behavior in affirming statements that include all changes you want to make, even if they seem impossible. describing the end results you want to achieve, such as knowing all of the procedures after studying a manual. using counterproductive words to help reinforce results you want to avoid. not repeating an affirming statement, since this may cause you to lose sight of your goal attainment.

describing the end results you want to achieve, such as knowing all of the procedures after studying a manual.

Organizations can enhance employees' self-esteem by accommodating individual differences. doing all of these. keeping employees well informed so that they know what is expected of them. giving employees a voice in achieving company goals.

doing all of these.

Parents can build high self-esteem in their children by emphasizing the importance of getting high grades in school. encouraging them to make their own decisions. teaching them to eat well. making them play sports or take music lessons.

encouraging them to make their own decisions.

You should remember that your communication style changes as you advance in your career. is how you prefer to communicate. is an ability to communicate. is a reflection of how well you communicate

is how you prefer to communicate.

Versatility in communication styles is more easily achievable for someone who is low in dominance and high in sociability. dependent upon the individual's communication style. relatively unstable throughout life and difficult to change. necessary to create and maintain effective interpersonal relations with others.

necessary to create and maintain

Althea is trying to persuade her mother to let her go on a trip with friends. Althea's mother has a supportive style. To style flex, Althea should patiently draw out her mother's personal concerns and present her trip information in a quiet and nonthreatening way. get to the point quickly and avoid too much detail. not place any emphasis on the details. be straightforward and present her information accurately and systematically.

patiently draw out her mother's personal concerns and present her trip

The bundle of facts, opinions, beliefs, and perceptions about yourself can be described as your self-respect. self-efficacy. self-esteem. self-concept

self-concept

Case 3.1Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, and talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual. Refer to Case 3.1. If Miguel wants to be effective with Regina, he probably needs to be accurate, straightforward, and orderly. present at a fast pace with little detail. show a sincere interest in her and patiently listen to her needs. stick to the communication style to which he naturally gravitates.

show a sincere interest in her and patiently listen to her needs.

Many adults mistakenly define themselves in terms of the opinions of their parents. their relationships with friends. their physical appearance. the things they possess.

the things they possess.

Adolescents are more inclined to define their self-concept and worth by accomplishments and talents. their social relationships with peers and adopting traits and beliefs that their peers value. internal sources and positive self-talk. what their parents do and the things they own.

their social relationships with peers and adopting traits and beliefs that their peers value.

When you determine your communication style, you should also keep in mind that you share traits of other styles. it represents who you are and that doesn't change. there are always moments of spontaneity. your self-assessment is usually pretty accurate.

you share traits of other styles.