TBUS 400: Business Policy And Strategic Management Succeeding in Your Online Course
Which of the following messages is most likely to avoid electronic miscommunication? "Jin, you started this whole argument, so now what?" — Berto "Hey, everyone, I want to relax and think about this before I say anything else." — Yulia HEY, FRANK, IT WAS THE CAUSE OF THE RECESSION!!!!! — Lukas Folks, I am really hurt that we are bringing up this topic, and I want to cry. — Aurielle
"Hey, everyone, I want to relax and think about this before I say anything else." — Yulia
When you find a useful online resource related to a course, your best option is to ______. write it down delete it bookmark it memorize it
bookmark it
Important online writing resources include ______. Multiple choice question. email social media Purdue OWL Amazon Prime
Purdue OWL
When using the class discussion board, online students ______. have the option of whether or not to participate are anonymous are carefully monitored by the professor can speak freely without consequence
are carefully monitored by the professor
Online students should develop rapport with their instructors by communicating ______. in person as often as possible as seldom as possible with lengthy emails
as often as possible
After taking a test in a learning management system, it is important to ______. Multiple choice question. ask what type of questions are in the test open a word processing document find a quiet place with no interruptions get a copy of the confirmation page
get a copy of the confirmation page
One way to avoid sending an unprofessional email to an instructor is to use ______. proper grammar colorful fonts emoticons slang
proper grammar
Finding a place where you will not be bothered is especially important if you are taking an online test ______. with a partner for the second time that is timed with more than one part
that is timed
The calendar feature of a learning management system focuses on ______. a. contact information for classmates b. ways to access outside learning materials c. grading policies d. assignment due dates
d. assignment due dates
Select all that apply What should you do to make sure your email has a positive tone? See if it sounds better read aloud slowly or quickly. Ask yourself how the message makes you feel. Read it as if you were the recipient. Ask yourself if the words sound positive or negative.
Ask yourself how the message makes you feel. Read it as if you were the recipient. Ask yourself if the words sound positive or negative.
What is the best way to include questions for your instructor in your emails? Multiple choice question. Put them in a numbered list. Write them each in a separate paragraph. Add them as an attachment. Write them out in the subject line.
Put them in a numbered list.
Select all that apply What should you do when replying to emails? Multiple select question. Respond within 24 hours. Reply within one hour. If you do not have an answer within 24 hours, send a response saying that it might take longer to answer. Flag all responses related to your online class as urgent.
Respond within 24 hours. If you do not have an answer within 24 hours, send a response saying that it might take longer to answer.
What is an unprofessional practice that should be avoided when emailing professors because it shows aggression? Writing in all capital letters using slang terminology Using a calligraphy font Using emojis
Writing in all capital letters
An online syllabus will usually include ______. a. a map of the campus b. a payment button for course fees c. transcripts of a student's previous coursework d. contact information for the instructor
d. contact information for the instructor
In a professional email sent to an instructor, you should ______. write with a negative tone use your personal email account identify yourself in the salutation refer to the instructor by first name
identify yourself in the salutation
The subject line for an email to an instructor ______. should use passive verbs must be written in complete sentences should be specific and clear is universal for all instructors
should be specific and clear
Online users posting on a class discussion board should ______. skip proofreading posts since it is an informal setting start a new thread for new topics keep all topics under one or two threads make their posts as long as possible
start a new thread for new topics
When writing an email to an instructor, you should use positive wording in order to convey a positive temperament, or ______. Multiple choice question. archive tone response subject
tone
A good reason to contact an instructor by email would be to ______. turn in an assignment that can be submitted through email ask about something you forgot from the front page of the syllabus see if you can get an extension on an assignment so you can watch a ball game explain an issue from your childhood and how it has caused anxiety for many years
turn in an assignment that can be submitted through email
One action that leads to electronic miscommunication is ______. focusing on facts rather than feelings using "you" statements instead of "I" statements being afraid to write when you are angry using lowercase to stress important points
using "you" statements instead of "I" statements
Chloe should organize her emails by keeping messages that require attention in her ______ folder. spam archive inbox to-do
to-do
Running spell-check and making sure your email is addressed to the proper party are both part of the ______. review process salutation subject line tone
review process
It is best to ask what types of questions will be on an online test ______. before you take it once the test starts without your professor's knowledge when you will not have time to study
before you take it
Reviewing an email you are about to send involves ______. choosing a subject line adding it to the archive folder writing a salutation checking your spelling
checking your spelling
Reply, forward, and reply all are types of email ______. Multiple choice question. honorifics tones response options subject lines
response options
online students should develop rapport with their instructors as a way to establish a ______. Multiple choice question. personal friendship learning management system syllabus support system
support system Developing rapport with the instructor is an important part of an online student's support system.
Most online learners can save money by obtaining digital versions of textbooks, known as ______. a. eBooks b. learning management systems c. syllabi d. CliffsNotes
a. eBooks
Select all that apply Which of these are tips for making sure your emails are answered in a timely manner? Be sure to add an attachment. Use clear, concise language. Be short and to the point. Have numbered questions.
Use clear, concise language: Clear, concise language helps the instructor identify exactly what you are asking in a timely manner. Be short and to the point: The more quickly an instructor can read and understand an email, the more quickly the instructor can respond to it. Have Numbered questions: Correct. Numbering questions clearly organizes them and keeps them from being missed, misunderstood, or combined with each other. ****** ISSUE WITH SYSTEM, MARKED INCORRECT; HOWEVER, IT SAID IT WAS CORRECT IN THE REASONS*****
The process of reviewing an email before sending it to an instructor should include ______. making sure the important parts are written in all capital letters making sure it is signed choosing a tone adding colorful font and emojis to draw attention to the message
making sure it is signed
Electronic miscommunication can be caused by ______. waiting until you are calm to write writing messages in all capital letters checking your facts before writing using "I" statements instead of "you" statements
writing messages in all capital letters
What is a good tip to remember about email length when you are contacting an instructor? Include your questions within well-written paragraphs. Use three sentences for each point you are trying to make. Use quotes from the instructor's most recent lecture. Use as few words as necessary.
Use as few words as necessary.
The _____ is the virtual stand-in for a classroom in a learning management system. discussion board help desk calendar syllabus
discussion board The discussion board is where you will do your in-class discussions with classmates about a session's topics.
One way to have your materials organized for an online test is to ______. check the syllabus for available dates and times announce that you will not be disturbed mark text pages you will refer to during the test take a deep breath
mark text pages you will refer to during the test
Which of these identifies the appropriate expectations to have when emailing an instructor? Wait until the last minute to email your instructors. They have to answer you then. Be patient. Instructors may have several hundred students to deal with. Instructors are supposed to respond within one hour, outside of class time. Instructors are in charge. They don't have to respond to you if they don't feel like it.
Be patient. Instructors may have several hundred students to deal with.
Select all that apply What should you do when checking your email? Check your inbox frequently. Keep track of conversations and any tasks associated with the messages. Check the spam folder to make sure important emails are not deleted. Avoid opening the spam folder to avoid viruses.
Check your inbox frequently. Keep track of conversations and any tasks associated with the messages. Check the spam folder to make sure important emails are not deleted.
Which of the following is an example of a proper salutation in an email to an instructor? Dear Professor Stevens, Ms. Sparks, Yo, Dr. G! Hello Dave,
Dear Professor Stevens,
Select all that apply What are some of the guidelines for online students to remember while communicating with their instructors? Avoid questioning anything the instructor says. Respond promptly and appropriately. Write clear and concise emails. Be professional and respectful. Understand which issues are worth trying to solve yourself and which ones need the instructor's input.
Respond promptly and appropriately. Write clear and concise emails. Be professional and respectful. Understand which issues are worth trying to solve yourself and which ones need the instructor's input.
The course learning management system, the FAFSA website, and your textbook's online learning site should all be ______. attached to every email you send printed and kept in hard copy memorized bookmarked
bookmarked
Before beginning an online program, students are encouraged to ______. a. avoid looking at college websites related to their major b. try at least one semester of traditional college c. bookmark important links related to their courses d. attend a few lectures of the traditional version of their courses
c. bookmark important links related to their courses
Select all that apply What should you do when replying to emails? Reply within one hour. Flag all responses related to your online class as urgent. Respond within 24 hours. If you do not have an answer within 24 hours, send a response saying that it might take longer to answer.
Respond within 24 hours. If you do not have an answer within 24 hours, send a response saying that it might take longer to answer.
An example of a bad reason to email an instructor would be to ______. Multiple choice question. ask a class-related question that is not explained in the syllabus see if you can get extra credit later if you do not turn in tomorrow's assignment submit an assignment that is permitted to be submitted via email ask for help because you are struggling in the class
see if you can get extra credit later if you do not turn in tomorrow's assignment
Allie needs to get an answer to a question about her final paper from her instructor. She should ______. wait until the day before the final to send an email so the message is urgent send a message and then send a follow-up every hour until it is answered send a message three times in a row in case one of them is not delivered send a message and wait 24-48 hours before sending a follow-up
send a message and wait 24-48 hours before sending a follow-up
Select all that apply What are some traits of a good subject line in an email to an instructor? Be specific, clear, and concise. Make the subject line only one or two words long. Follow any rules the instructor has for what should be in a subject line. Identify the focus of the email.
Be specific, clear, and concise. Follow any rules the instructor has for what should be in a subject line. Identify the focus of the email.
Drag each group of features to the corresponding area of the learning management system where you would find them. No items may be used more than once. Drag and drop application. Communications Communications drop zone empty. Calendar Calendar drop zone empty. Discussion boards Discussion boards drop zone empty. Links to resources Links to resources drop zone empty. Grades Grades drop zone empty. Connections to curated sections of the school library or outside learning tools Deadlines for assignments and other important dates Scores on assignments, quizzes, and tests Course announcements that all students see, messaging, and chat Interactions with classmates and questions or topics posted by instructors
Communications: Course announcements that all students see, messaging, and chat Calendar: Deadlines for assignments and other important dates Discussion boards: Interactions with classmates and questions or topics posted by instructors Links to resources: Connections to curated sections of the school library or outside learning tools Grades: Scores on assignments, quizzes, and tests
Dr. Carter receives an email with a question from Esme on Tuesday, and he knows he will not be able to find an answer until the weekend. What should he do? Email her within 24 hours to let her know it will be a few days before he has an answer. Say nothing until he has gathered his facts and has an answer. Make up an answer to tide her over until he can find the real answer. Ignore the email and only answer it if she sends it again and he has time.
Email her within 24 hours to let her know it will be a few days before he has an answer.
Select all that apply What are some of the questions you should ask your academic advisor? a. How do I switch majors? b. How do I drop one of my classes? c. How do I find a tutor? d. Should I take this class for my major? e. How do I format my lessons? f. What does the finals schedule look like?
How do I switch majors?: Advisors know the process for selecting or changing majors. How do I drop one of my classes?: Advisors can explain how to enroll in, add, or drop classes. How do I find a tutor?: Advisors can point you to the appropriate tutoring resources. Should I take this class for my major?: Advisors know the requirements for different majors. What does the finals schedule look like?: Advisors know the finals schedule for online and traditional courses.
Select all that apply What are some of the resources available for online learning? IT help Hands-on laboratories and workshops Registration and course information The registrar/bursar The library
IT help: Most colleges have online IT consultants to help students with computer issues. The registrar/bursar: Course catalogs and other registration information can be found online. The registrar/bursar: Correct. Schedules, registration information, and financial aid services can usually be accessed online. The library: Most colleges have online library resources.
Select all that apply Which of these are online learning resources that usually accompany textbooks? PowerPoint slides that highlight key points Chapter review activities Flash cards Key terms Practice quizzes Supplementary readings Purdue OWL
PowerPoint slides that highlight key points Chapter review activities Flash cards Key terms Practice quizzes Supplementary readings
Select all that apply Which of these are true of tests for online courses? They are administered online. do not have time limits They are considered "open book" tests. They are usually a combination of short-answer and multiple-choice questions.
They are administered online. They are considered "open book" tests. They are usually a combination of short-answer and multiple-choice questions.
Fred sends the members of his project group, Jose, Fatima, and Anja, an email about the deadline for their project. Which of the following is a situation in which Jose would want to use "reply all" to respond to the email? To tell Anja that Fatima is a terrible writer To tell Fred that he secretly wants to date Anja To let someone in another group, Autumn, know when the deadline is To explain that they should each download a copy of the final paper
To explain that they should each download a copy of the final paper
Select all that apply Which of these are good ways to organize new emails in your inbox? Use a to-do folder for emails requiring an action to be taken. Move emails that have been addressed but that should be kept to provide a record to the archive folder. Place emails related to all of your classes in the education folder. Create a folder for each class.
Use a to-do folder for emails requiring an action to be taken. Move emails that have been addressed but that should be kept to provide a record to the archive folder. Create a folder for each class.
In order to use a learning management system, you will need to have ______. Multiple choice question. a 3.0 or higher GPA earned a need-based scholarship completed at least one semester of coursework a username and login
a username and login
Purdue University's OWL site provides ______. an interactive discussion board for learning management system class projects a wide variety of writing tips technical support for most learning management systems tutors for almost every college subject
a wide variety of writing tips
Which of these statements best describes a learning management system (LMS)? a. A secure website, hosted by the school, that provides a variety of information b. A document prepared by a faculty member to help you understand the requirements of a specific course c. A way of organizing your behavior to assure maximum personal and professional productivity d. A self-management tool that allows you to take an honest look at yourself—your traits, skills, and accomplishments
a. A secure website, hosted by the school, that provides a variety of information A learning management system provides course information, grade and assignment information, discussion boards, and communication options.
When you start an online course, what should you do to make sure you have access to college resources? a. Explore the college website. b. Bookmark links to your course. c. Go to the college and meet with your instructor and other faculty and administrative staff in your major. d. Search for information on advising, degree requirements, and financial aid.
a. Explore the college website. (This helps you find all of the information available to you before you need it.) b. Bookmark links to your course. (This allows you to quickly and remotely access college resources related to the course.) d. Search for information on advising, degree requirements, and financial aid. (These important aspects of a distance learning program can be discovered online.)
Information such as grading policies, submission guidelines, and assignment due dates can be found in ______. a. the back of a textbook b. an online syllabus c. the bursar's office d. a departmental home page
b. an online syllabus
You should ask how many attempts you have and how much time you have to take a test ______. when you receive your score during the test after you complete it before you take it
before you take it
Which of these statements explains the access online students have to learning resources? a. They can access written materials online, but they must still appear in person at the college for discussions. b. They use a completely different set of resources than traditional students. c. They use the same resources as other students but may have to access them in different ways. d. They are required to find their own resources because they do not have access to their college's resources.
c. They use the same resources as other students but may have to access them in different ways. These students may use online versions of books and other resources and may purchase the resources directly from the publisher rather than at the campus bookstore.
Questions about how to drop or add a class and which classes are needed for certain majors are best answered by ______. a. parents b. recruiters c. academic advisors d. tutors
c. academic advisors
Libraries and the registrar/bursar are examples of resources that ______. a. traditional students do not have to deal with b. online students do not have to deal with c. may be accessible online d. are unavailable online
c. may be accessible online
Using supplemental online resources provided by textbooks, such as practice quizzes and flash cards, usually ______. replaces the learning management system increases the odds of success in a class confuses students makes the textbook unnecessary
increases the odds of success in a class
Tests for online courses usually consist of ______. extended essays and research papers multiple-choice and short-answer questions video and audio presentations hands-on demonstrations and physical models
multiple-choice and short-answer questions
One tip for completing an online test is to ______. hit the submit button multiple times avoid looking at completed answers save after each question review answers before submitting
review answers before submitting
