TCPA

TCPA

Telephone Consumer Protection Act. Restricts telemarketing calls from households who do not wish to receive telephone solicitations from pre-recorded voice messages from automatic telephone dialing systems.

TCPA on "abandoned" calls

"abandoned" calls are prohibited based on the Act. A call is considered "abandoned" if a person answers the call and the telemarketer does not connect to the sales representative within two seconds after greeting

Outbound callers must scrub their call lists every _______ based on the TCPA

31 days

Under TCPA Telemarketing calls may only be placed between

8am and 9pm in the time zone of the consumer being called

TCPA policy on record-keeping

Telemarketers and sellers are required to keep specific records for two years, including promotional materials and telemarketing scripts.

Tactics prohibited under TCPA

Threatening, harassing or intimidating tactics

Violations of TCPA penalties

Violators may be fined up to $16,000 per occurrence.