TCPA
TCPA
Telephone Consumer Protection Act. Restricts telemarketing calls from households who do not wish to receive telephone solicitations from pre-recorded voice messages from automatic telephone dialing systems.
TCPA on "abandoned" calls
"abandoned" calls are prohibited based on the Act. A call is considered "abandoned" if a person answers the call and the telemarketer does not connect to the sales representative within two seconds after greeting
Outbound callers must scrub their call lists every _______ based on the TCPA
31 days
Under TCPA Telemarketing calls may only be placed between
8am and 9pm in the time zone of the consumer being called
TCPA policy on record-keeping
Telemarketers and sellers are required to keep specific records for two years, including promotional materials and telemarketing scripts.
Tactics prohibited under TCPA
Threatening, harassing or intimidating tactics
Violations of TCPA penalties
Violators may be fined up to $16,000 per occurrence.