tech

As you are entering sales data into a new worksheet, you inadvertently type 6/31/2019. Which action will Excel will Excel take with this?

Excel will display it as 6/31/2019 but left-justified and as only a set of numbers and dashed, and not an actual date.

A Uniform Resource Locator helps guests with amenity location.

False

A menu item file will contain data such as the ID number, Description and it popularity.

False

An ingredient file contains important purchase, storage and sales data on each ingredient?

False

External storage devices store data and are similar to RAM.

False

In general a Hospitality Accounting System is designed to monitor and process Food and Beverage and Room Sales Transactions.

False

The OS or Operating System controls the software.

False

The purpose of a site survey is to allow the vendor to where the company is located?

False

Training is a key part of any technology purchase and should include training before installation only.

False

The following elements are typically included in a successful revenue management strategy.

Group Sales Transient room sales Food & Beverage Activity Local and area wide conventions Special Events

Frequent diner application help to gain marketing information, build brand loyalty and:

Help build future sales.

A journal printer produces a continuous detailed record of all transactions and is usually located in a secure area such as:

Managers office

A recipe management software application will maintain three files including an Ingredient File a Recipe File and a:

Menu Item File

To use Autosum with a row of four values, where must your cursor be to have the sum appear in the row if you have not highlighted the cells?

On the first empty cell to the right of the last cell containing a value.

A way to see first hand how the system works is:

Product Demonstration

PMS stands for

Property Management Systems

RFID stands for:

Radio Frequency Identification

Dog items are low in contribution margin and low in popularity. We should then consider those for:

Removal

An RFP stands for:

Request for Proposal

You have a numerical data across 12 rows and 4 columns. When you highlight this range of cells, and then press Average under AutoSum in the Formula ribbon which outcome occurs?

The averages will display in the column at the end of each row and below the bottom row of each column.

One of the number cells in your worksheet shows as ###. What does this mean?

The content in the cell is wider than the cell width.

A guest account module will allow charge posting, check out, and end of day.

True

A star menu item refers to an item that is high in contribution to margin and high in popularity with guests.

True

A tickler file is used as a reminder to follow up on an account. This is found in many nonautomated sales office.

True

A touchscreen terminal contains a unique adaptation of a screen and special microprocessor. Color touchscreen terminals dominate the marketplace across all types of food service operations.

True

An interface involves connectivity and interactivity between two independent system components.

True

E-Commerce like traditional commerce involves buying and selling of good and services via an electronic medium such as the internet.

True

General contents of a technology contract will include: General Provisions, Hardware Provisions, Terms of Delivery and more.

True

Guests like plow horses but, unfortunately, they do not contribute a fair share to the contribution margin.

True

In an automated sales system, BEO's are generated as info is gathered and input into a clients file.

True

Many of the manual office procedures are streamlined in automated sales office applications.

True

Menu engineering allows management to determine which items to sell.

True

Networks are configurations of workstations that enable users to share information.

True

One "never" to avoid is to never purchase hardware before software.

True

One of the most important peripheral devices in a POS system with remote workstations is a network controller or print controller.

True

POS systems coordinate order entry, production and service menu items.

True

Random Access Memory (RAM) is used for data that is temporarily stored while in use.

True

Revenue Management is a set of demand forecasting techniques used to determine whether room rates should be raised or lowered.

True

System selection includes consideration of informational needs, system requirements, RFPÕs, Site Survey to name a few.

True

Technology components are made up of input and output units.

True

The function book indicates the occupancies and vacancies of specific function rooms.

True

The objectives of PCI DSS are to build and maintain a secure network.

True

The word "Cloud Computing" is used to describe off-premise rather than onsite computing. ÒCloudÓ represents the internet.

True

There are two sides to a computer. The physical hardware and the software which run on the computer.

True

There are two types of catering for which software applications have been developed. They are off-premise catering and finished product catering.

True

Touchscreens, scanners, voice recognition, and keyboards are common input units.

True

When a POS system is interfaced to an integrated food service management system, data can be accessed and applied in an automated process.

True

When evaluating proposals it is best to use a multiple rating system?

True

You are entering Sales Data for each month in 2018. How can you quickly enter all 12 months in columns?

Type in January, point to the lower right-hand corner of the cell, hold down the left mouse button, and drag across the next eleven rows.

How would you most efficiently test a layout adjustment before printing on paper?

Use Print Preview as a trial and error.

Your worksheet includes data for your companyâ s IT department. How can you use Find & Select to quickly capitalize the many instances of IT appearing in the worksheet?

Use the â Match entire contentsâ option under Replace.

A menu management system helps answer such questions as:

What is the most profitable price to assign How should daily specials and new menu items be priced.

An automated sales office application can produce reports that provide information on accounts, bookings, market segments and:

Average Room Rates Marketing Data Service History

BEO stands for:

Banquet Event Order

A master card file retains information on current client sales.

False

Function performed by a Rooms Management Module include:

Check In, Housekeeping, Switchboard

When referring to gift cards ÒbreakageÓ refers to the amount of stored value that will never be redeemed. Industry estimates reveal a breakage level of:

10% - 12%

Vendor should also give an estimate on hidden costs. These may include:

Supplies Training OT Pay Conversion Costs

There is a button on the ribbon, and you are interested in learning more about its functionality. How can you access â Tell Me Moreâ ?

Hover over the button, then click â Tel me moreâ at the bottom of the information displayed.

Printers are output devices and can include:

Laser Printers, Impact Printers, Thermal Printers, Ink Jet Printers

The first step in analyzing the information needs of a business is to identify?

The types of information that various management use.

An RFID system consists of three components. A transponder (tag), an integrated RF circuit and antenna, and a:

Transceiver

A recipe file contains standardized recipes for all menu items.

True

A reservation module enables a hotel to rapidly process room requests.

True

An Enterprise system addresses the technology needs of multi-property based hospitality organizations such as hotel and restaurant chains and management companies.

True

Another option to receipt printers is the use of Kitchen Display Unit (KDU).

True

Cashless payment systems come in two forms: Open Systems and Closed Systems.

True

Cloud storage is: scalable, redundant and can be accessed from anywhere with an internet connection.

True

Common Operating Systems include Windows, Mac OS, and Linux.

True