test 1

According to Herzberg, ____ factors represent the basic things people consider essential to any job.

Maintenance

Define Maslow's Hierarchy of Needs and Describe each level:

Maslow's hierarchy of needs is a motivational theory in psychology comprising a five-tier model of human needs, often depicted as hierarchical levels within a pyramid. Physiological needs - air, water, food, the essentials Safety needs - Personal security, employment, resources, health, property Love and Belonging - Friendship, intimacy, family, sense of connection Esteem - Respect, self-esteem, status, freedom, and strength Self-Actualization - Desire to become the most that one can be

When a person intentionally matches the body language of the individual they are meeting with she is practicing:

Mirroring

In his company's most recent downsizing, Emil was one of only five workers in his department who was not let go. Emil's employer has reduced its workforce 6 times over the past 2 years. Which of the following emotions is Emil most likely to experience toward his company's management?

Mistrust

______ is defined as the influences that account for the initiation, direction, intensity and persistence of behavior.

Motivation

A manager who scores high on the dominance continuum:

Must be careful not to be seen as overbearing and inflexible.

The most flexible and innovative way to enhance workers' knowledge is to provide:

Opportunities to access self-paced courses online.

Which of the following statements does NOT indicate that the speaker is an assertive communicator?

"Other people do not know what my values are."

Which of the following statements best reflects a global mindset?

"We should research how companies in the countries where we will do business structure their organizations."

Hakeem was dismayed to discover that he offended coworkers by standing 2 feet away from them during business conversations. In the U.S., what distance would have been more appropriate?

4 to 12 feet

60-70%

According to the text, how much time should be spent making eye contact during business meetings?

According to Maslow's hierarchy, physiological and security needs:

Are more likely to be satisfied by external motivators than by internal motivators.

Confirming understanding of the speaker's message by using feedback.

At the end of their discussion of the productivity problems in Ron's department, Cole restated Ron's concerns: "In other words, Ron, we need to train your workers." Which aspect of active listening does Cole's statement exemplify?

If someone felt uncomfortable with people of other cultures, which of the following could be an effective way to develop a more international point of view?

Attend more events where interaction with people from other countries is likely and seek out news sources from other countries as well.

Which of the following is LEAST likely to be an activity that would help you to broaden your global mindset?

Attending a tasting event featuring wines from around the world

A ________ may believe that respect is due when someone has spent many years on the job and is satisfied with an annual or semiannual performance review.

Baby Boomer

Which of the following is not a way to prevent corporate crime?

Build teams

Changing a negative attitude is:

Challenging but critical to continued growth and success

Which of the following is a workplace development that has given new importance to interpersonal relations?

Changing work patterns create new opportunities and new challenges.

Tawny personifies the ideals of honesty and moral strength. She is an example of a person with:

Character

Which of the following skills is used by active listeners?

Clarification of points by asking questions

Which of the following is not component of attitudes?

Communicative.

According to Daniel Pink, we are moving to the ______.

Conceptual age.

Those values that are consistently ranked higher than others are called:

Core values.

The sum of total knowledge, beliefs, values, objects and ethnic customs that we use to adapt to our environment is called:

Culture.

The text gives which of the following caveat with regards to communication styles?

Do not let the label you place on yourself become the excuse for inflexible behavior.

When Cinda's husband developed cancer, her coworkers gathered around her and her family. They provided food, transportation, and other daily necessities for her children so that Cinda could be with her husband during his treatment. Cinda's coworkers were providing:

Emotional support.

Which of the following is not a way in which goal setting motivates people?

Ensures succes

______ are principles that define behavior as right, good, and proper

Ethics

Conor confidently predicted from his first day on the job that he would rise through the ranks of management. Within fifteen years, Conor was CEO of the company. This situation provides support for which theory of motivation?

Expectancy theory

Exercises in which one writes sentences about one's "life purpose" combine:

Goal setting and striving for balance.

Which of the following statements correctly describes the stance of many organizations regarding ethics?

Good ethics is good business --- with some exceptions allowed.

During the late 1940s and throughout the 1950s, American management theorists focused their attention on:

Group dynamics and motivational methods

Georgia strongly desires to fit in among her department peers. She shares the perceptions of her department members concerning activities in her organization. Georgia is exhibiting signs of:

Groupthink

Which of the following statements best describes communication style versatility?

I cannot control you, but I can control myself.

List and Describe the Four Communication Styles:

Passive: Avoids expressing their opinions and feelings, protects their rights, and identifies and meets their needs. Passive-aggressive: the individual appears passive but is actually acting out in anger in a subtle way. Aggressive: Loud, demanding, and will try to control others by intimidation Assertive: Clearly states their opinions and feelings, and advocate for their rights without violating the rights of others.

_______ is demonstrated when a person's actions mirror what they know and what they say.

Integrity

The study of why people's beliefs, attitudes, and behaviors can cause problems with others is a part of:

Interpersonal relations.

A shortcoming of Herzberg's motivation theory is that:

It does not acknowledge those workers who prefer routine work for a secure paycheck.

Avon, a leader in the cosmetics industry, has a very diverse workforce. Which of the following is most likely to be true of Avon?

It has an advantage in global competition over companies with less diverse workforces.

Establishing and maintaining effective relationships with people at work depends on:

Knowing what motivates others.

According to the text, which of the following is not a force influencing workplace behavior?

Political influence

Which of the following is not characteristic of a supportive style of communication?

Prefers orderliness

According to Jung, which of the following is not a behavior style?

Prognosticator

Gina has just been appointed vice president for academics at the college from which she graduated. Her predecessor's aloof demeanor and slow decision making caused problems with a majority of the faculty. Gina's communication style is reflective. What should Gina do to minimize problems in her new position?

Recognize situations in which she must flex to a different style, something her predecessor --- also a reflective --- failed to do.

Which of the following is a type of relationship that does not have to be managed?

Relationships with machinery

According to famous psychologist Carl Jung, a person's communication style:

Remains quite stable throughout life.

The main lesson to remember from the example of Panda Express restaurant chain is:

Self-improvement and continuous learning will lead to positive employees.

Cary's supervisor says, "I never need to check on Cary to make sure he's on task. He sets his own goals and monitors his progress toward them." His supervisor believes that Cary is:

Self-motivated.

West Point's honor code was developed in order to:

Send a clear message about what the U.S. Military Academy expects from its cadets.

An attitude is a:

Set of thoughts accepted as true, leading one to think, feel, and behave either positively or negatively.

_____ can be defined as the tendency to seek and enjoy personal relationships.

Sociability

"Guess I'll just use low-key, friendly persuasion again," said Enrique about resolving a dispute over copier usage. Enrique's attitude is typical of which communication style?

Supportive.

Describe the Total Person concept and give an example of how the Total Person concept is used in the workplace.

The Total Person concept is an action-oriented way of life that centers on goal setting and action plans that focus on six vital areas: Family and Home. Financial and Career. Mental and Educational When an individual attains balance they are more satisfied and productive. This means the organization is more productive and efficient because the employees are happy and fulfilled.

The study Pygmalion in the Classroom provides evidence that:

The expectations of others can be a powerful influence on an individual's performance.

One of the main differences between human relations and the behavioral sciences is that:

The field of human relations attempts to anticipate, resolve, and even prevent problems.

All of the following are important developments that have increased the importance of human relations except:

The increased use of technology.

Which of the following is not an influence that shape your values?

Toys you played with as a child.

SHOUTING

Using capital letters throughout an e-mail message is the verbal equivalent of:

The slow erosion of your core values is called

Values drift.

Working the grapevine

When Ernesto needed to learn what his employees really think about his company's new pension plan, he approached Vonnie, a long-time secretary in the legal department with contacts throughout the organization. Ernesto's action is best described as:

Company policy manuals

Which of the following is appropriate content for an impersonal communication?

Soluble

Which of the following is not a filter that may be used by a sender of a message?

All of these

Which of the following is not a result associated with the grapevine?

One way in which employers are coping with family influences on human relations is by providing:

Work-family programs and policies.

The example in your text concerning organizational communication at BP highlights the impact of communication on:

all aspects of a business

A(n) __________ communication style conveys respect and engenders it in others.

assertive

An assertive communicator respects the opinions of others but

does not apologize or make excuses for his own reasonable opinions.

As we move from the information age to the conceptual age, it will be important for people to:

put themselves in someone else's position in order to understand how that person is feeling.