TEST 1

the fundamental attribution

According to attribution theory, _____ makes managers more likely to attribute workers' problems or failures to internal rather than external causes

participative leadership

According to the path-goal theory of leadership,_______ involves consulting employees for their suggestions and input before making decisions

equity theory

According to______ people will be motivated when they perceive they are being treated fairly

Bill Clinton

Along with chapter 15 on communication, we viewed an online video on "how to pot a liar." which former president of the U.S. was shown in the video?

decoding

Along with chapter 15 on communication, your instructor covered some outside material on communication errors. when the message sent does not equal the message received you have a ____________ error

-

Along with the Chapter 16 we did an exercise identifying some build-in control mechanisms for a certain type of business. what type?

Pike Place Fish Market

An inclass video depicted a small business on the west coast with highly motivated employees who were tossing their product around the store. Name the Business.

True

Another Name for the informal communication is the "grapevine"

standards

Are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory

team management

Bill Belichick is the coach of the New England Patriots football team. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichick's Leadership style would be characterized as

-

Class exercise: in the leadership Grid exercise, Captain halfaway took two of CDR blanch's men to play??????? the base's __________________ team.

True

Communication is the process of transmitting information from one person or place to another

feedforward

Control is a method of gathering information about performance deficiencies before they occur

True

Fiedler's contingency theory states that in order to maximize work group performance, leaders must be matched to the situation that best fits their leadership style

increasing outcomes

For workers who feel underpaid, creating a union at their place of employment to attain higher wages can be a mechanism for restoring equity by

kinesics

In nonverbal communication, the term ______ refers to movements of the body and face.

develop mentoring programs

In order to ensure that women have the same opportunities for development and advancement as men, companies should

encoding

In the model of the communication process presented in the text, _______ occurs when a message is put into a written, verbal, or symbolic form that can be recognized and understood by the receiver

financial

In the traditional control systems used at most companies, __________ measures are used to assess performance

customer defection

Is a performance assessment in which companies identify which customers are leaving and ???? which customers are leaving

Diversity

Is a term that describes a situation in organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there

goal acceptance

Is the extent to which people consciously understand and agree to goals

reinforcement

Is the process of changing behavior by changing the consequences that follow behavior

control

Is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance.

power, achievement, and affiliation

McClellend's Learned needs theory identifies three needs. They are the needs for

True

Motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal

charismatic leadership

Refers to the behavioral tendencies and personal characteristics of leaders that create and exceptionally strong relationship between them and their followers

trait theory

Relatively stable characteristics such as abilities, psychological motives, or consistent ????? form the basis for the _________ of leadership

initiating instructor; consideration

Research at three universities has confirmed that two basic leader behaviors, _____ and _____, are central to successful leadership

true

Surface-level diversity refers to difference such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

expectancy theory

The _____ states that people will be motivated to the extent to which they believes that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards

helps managers determine how much employee participation should be used i decision making

The normative decision theory____

downward, horizontal, and upward

The three formal communication channels in organizations are categorized as

behavior and output

The two types of objective controls managers use are

make a commitment to reasonable workplace accommodation, provide assertive technology, actively recruit qualified workers with disabilities, provide employees with training to address incorrect stereotype

To make sure that people with disabilities have the same opportunities as everyone else,

Lockheed Martin

We viewed a video of Marillyn Hewson being interviewed on the David Rubenstein show. Marillyn is the CEO of which Comapny?

leverage

Which category of financial ratios measures the extent of a company's debt?

Empathy

Which of the following is NOT one of the big five personality dimensions

agreeableness/conscientiousness

Which of the following is NOT one of the scales used by the meyers briggs personality inventory

Trust group differences as important, but not special, set high but realistic goals, tailor opportunities to individuals not groups, find the common ground

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

a salary increase

Which of the following is an example of an extrinsic reward

policies and procedures perspective

Which of the following is not one of the four perspectives measured in the balanced scorecard approach to control

hearing is the act of perceiving sounds while listening is the act of making a conscious effort to hear

Which of the following statements about hearing and listening are true?

hygiene

With Herzberg's two-factor theory, things like company policies, working conditions, pa????? are examples of ___________ factors

leadership

is the process of influencing others to achieve group or organizational goals

Personality

is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

selective perception

is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations while ignoring, screening out, or not accepting inconsistent information