TEST 1
the fundamental attribution
According to attribution theory, _____ makes managers more likely to attribute workers' problems or failures to internal rather than external causes
participative leadership
According to the path-goal theory of leadership,_______ involves consulting employees for their suggestions and input before making decisions
equity theory
According to______ people will be motivated when they perceive they are being treated fairly
Bill Clinton
Along with chapter 15 on communication, we viewed an online video on "how to pot a liar." which former president of the U.S. was shown in the video?
decoding
Along with chapter 15 on communication, your instructor covered some outside material on communication errors. when the message sent does not equal the message received you have a ____________ error
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Along with the Chapter 16 we did an exercise identifying some build-in control mechanisms for a certain type of business. what type?
Pike Place Fish Market
An inclass video depicted a small business on the west coast with highly motivated employees who were tossing their product around the store. Name the Business.
True
Another Name for the informal communication is the "grapevine"
standards
Are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory
team management
Bill Belichick is the coach of the New England Patriots football team. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichick's Leadership style would be characterized as
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Class exercise: in the leadership Grid exercise, Captain halfaway took two of CDR blanch's men to play??????? the base's __________________ team.
True
Communication is the process of transmitting information from one person or place to another
feedforward
Control is a method of gathering information about performance deficiencies before they occur
True
Fiedler's contingency theory states that in order to maximize work group performance, leaders must be matched to the situation that best fits their leadership style
increasing outcomes
For workers who feel underpaid, creating a union at their place of employment to attain higher wages can be a mechanism for restoring equity by
kinesics
In nonverbal communication, the term ______ refers to movements of the body and face.
develop mentoring programs
In order to ensure that women have the same opportunities for development and advancement as men, companies should
encoding
In the model of the communication process presented in the text, _______ occurs when a message is put into a written, verbal, or symbolic form that can be recognized and understood by the receiver
financial
In the traditional control systems used at most companies, __________ measures are used to assess performance
customer defection
Is a performance assessment in which companies identify which customers are leaving and ???? which customers are leaving
Diversity
Is a term that describes a situation in organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there
goal acceptance
Is the extent to which people consciously understand and agree to goals
reinforcement
Is the process of changing behavior by changing the consequences that follow behavior
control
Is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance.
power, achievement, and affiliation
McClellend's Learned needs theory identifies three needs. They are the needs for
True
Motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal
charismatic leadership
Refers to the behavioral tendencies and personal characteristics of leaders that create and exceptionally strong relationship between them and their followers
trait theory
Relatively stable characteristics such as abilities, psychological motives, or consistent ????? form the basis for the _________ of leadership
initiating instructor; consideration
Research at three universities has confirmed that two basic leader behaviors, _____ and _____, are central to successful leadership
true
Surface-level diversity refers to difference such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure
expectancy theory
The _____ states that people will be motivated to the extent to which they believes that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards
helps managers determine how much employee participation should be used i decision making
The normative decision theory____
downward, horizontal, and upward
The three formal communication channels in organizations are categorized as
behavior and output
The two types of objective controls managers use are
make a commitment to reasonable workplace accommodation, provide assertive technology, actively recruit qualified workers with disabilities, provide employees with training to address incorrect stereotype
To make sure that people with disabilities have the same opportunities as everyone else,
Lockheed Martin
We viewed a video of Marillyn Hewson being interviewed on the David Rubenstein show. Marillyn is the CEO of which Comapny?
leverage
Which category of financial ratios measures the extent of a company's debt?
Empathy
Which of the following is NOT one of the big five personality dimensions
agreeableness/conscientiousness
Which of the following is NOT one of the scales used by the meyers briggs personality inventory
Trust group differences as important, but not special, set high but realistic goals, tailor opportunities to individuals not groups, find the common ground
Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?
a salary increase
Which of the following is an example of an extrinsic reward
policies and procedures perspective
Which of the following is not one of the four perspectives measured in the balanced scorecard approach to control
hearing is the act of perceiving sounds while listening is the act of making a conscious effort to hear
Which of the following statements about hearing and listening are true?
hygiene
With Herzberg's two-factor theory, things like company policies, working conditions, pa????? are examples of ___________ factors
leadership
is the process of influencing others to achieve group or organizational goals
Personality
is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other
selective perception
is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations while ignoring, screening out, or not accepting inconsistent information