TEST 7

Which of the following protocols is used to capture various parameters from network devices in a secure manner? A. SNMP B. SSL C. SSH D. SMTP

A

Which of the following processor socket types would support an AMD processor? (Select TWO). A. F B. LGA C. 940 D. 775 E. 1155

A,C

A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer? A. Install a manufacturer recommended maintenance kit B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers C. Install the fuser and also replace the high voltage power supply D. Install the fuser as the paper jams were probably also caused by the defective fuser

a

A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used? A. 802.11x B. PAN C. USB D. Infrared (IR)

a

A technician is given a failed memory module with 184 pins and is told to order a replacement. Which of the following modules will the technician order? A. DDR B. DDR2 C. DDR3 D. SODIMM

a

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack? A. Punchdown B. Loopback plug C. Multimeter D. Crimper

a

A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade? A. Add better Sound Card B. Install a TV Tuner C. Add additional L2 cache D. Install USB 3.0 Card

a

A user with a USB printer would like to print from more than one computer. Which of the following features should be used? A. File and printer sharing B. Internet connection sharing C. Enable printer duplexing D. USB hub

a

Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT? A. Report through proper channels B. Document the changes C. Continue to track more evidence D. Preserve the chain of custody

a

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy? A. Hyperthreading B. Intel SSE3 C. L2 Cache D. S.M.A.R.T.

a

Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided? A. A docking station B. An external USB hub C. A USB to FireWire converter D. A cable lock

a

Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed? A. BIOS B. Device Manager C. Motherboard Jumpers D. Computer Management

a

Modern laptop screens are much brighter because of advances in which of the following technologies? A. LED B. Batteries C. Inverter D. Plasma

a

Which of the following allows for audio and video connections using a single cable? A. HDMI B. Parallel C. DVI-A D. eSATA

a

Which of the following connection types is capable of transmissions speeds up 100 Gbps? A. Fiber B. Coaxial C. Infrared D. DSL

a

Which of the following devices requires calibration as part of its installation? A. Touch screen B. Mouse C. External HDD D. Keyboard

a

Which of the following is a feature of both triple and dual channel memory architectures? A. Small pieces of data are interleaved to reduce latency B. Data is processed asymmetrically from each RAM channel C. Three RAM modules can be used in this architecture and have the best performance D. They are flexible as RAM can be different manufacturers and sizes

a

Which of the following is an advantage of an IPv6 network? A. Virtually unlimited number of network addresses B. Backwards compatible with all network devices and operating systems C. Less security concerns D. Higher available speed

a

Which of the following is used to provide secure file storage to network users only? A. NAS B. IMAP C. SAN D. SSH

a

Which of the following supports a MAXIMUM frequency of 100MHz? A. Cat5 B. Cat5e C. Cat6 D. Cat6a

a

Which of the following wireless standards broadcasts in the 5 MHz range only? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

a

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

a

Which of the following wireless transmission methods requires line of sight? A. Infrared B. RFID C. 802.11a D. Bluetooth

a

Which of the following Internet connection types uses analog transmission? (Select TWO). A. DSL B. Dial-up C. IDSN D. WiMAX E. Satellite

a,b

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO). A. Availability of compatible power connectors B. Adequate hard drive capacity C. Correct CPU clock speeds D. Correct Master/Slave jumper settings E. Proper orientation of the data cable

a,e

An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO). A. Maintain a positive attitude B. Recommend Anne use another repair center C. Place Anne on hold to allow her to calm down D. Follow up with Anne at a later date to verify satisfaction E. Offer different repair options if possible F. Listen and do not interrupt the customer

a,f

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO). A. VGA B. IEEE 1394 C. PCIe D. PCMCIA E. ExpressPort F. HDMI

a,f

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment? A. IP address of the printer B. MAC address of the printer C. Subnet mask of the network D. Firmware version of the printer

b

A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals? A. Keyboard filters B. Privacy filters C. Screensavers D. Secure display drivers

b

A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do? A. Install the CAT5e cable, boot the server and then return and replace it later. B. Inform the customer and recommend temporarily using the CAT5e cable. C. Install the CAT5e cable, document the installation and leave the premises. D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired

b

A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client? A. Create an image of the hard drive and store it on a NTFS drive. B. Remove and secure any HDD from the computer, documenting the process. C. Store the computer in the server room until it is required. D. Lock the user out of the computer and let another employee use it until needed.

b

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information? A. Performing a device self test print page from each printer B. Performing a device print page from each print server C. Performing a device factory reset on each print server D. Performing a PING of each device address without the FQDN

b

A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation? A. Change the computer and DNS server's IP addresses in the Action Center B. Use ipconfig to check the current settings and Network Connections to make changes C. Assign the NIC an APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS

b

A technician installs a new sound card but no sound can be heard. Which of the following utilities can be used to see an error? A. MSCONFIG B. Device Manager C. DXDIAG D. REGEDIT

b

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing? A. SATA B. SCSI C. USB D. EIDE

b

A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO). A. Discharge all capacitors inside the PSU B. Remove all jewelry C. Ensure the PSU is plugged into a grounded electrical socket D. Ensure humidity levels within the room are lowered E. Put on an anti-static wrist strap

b

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible? A. Resolution B. Lumens C. Anti-glare filter D. Bulb life

b

A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed? A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided C. Communicate the status of the repair with the CEO D. Offer other repair options if they are available

b

A technician, Joe, has been told that one of the workers at his company has been using a company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop and bringing it back to the repair center. Which of the following has Joe performed? A. Maintain chain of custody B. Gathering evidence C. Device preservation D. Use of documentation

b

A video adapter typically has which of the following connector types? eSATA HDMI DB-9 RS-232

b

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill? Inventory spreadsheet MSDS Project management plan EULA

b

By default, which of the following ports is used for SMTP? A. 21 B. 25 C. 110 D. 143

b

Joe's company just moved into a new building, and the company's management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment? A. Security breaches B. Electrical shock C. Chemical burns D. Equipment theft

b

The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features? A. Print in color on card stock B. Print on both sides C. Print on envelopes D. Print on specialized paper

b

Which of the following Internet connection types has the HIGHEST latency? A. WiMAX B. Satellite C. Fiber D. Dial-up

b

Which of the following cable types designates that it can safely be run through a drop ceiling? A. STP B. Plenum C. CAT5e D. UTP

b

Which of the following helps law enforcement show accountability for evidence as it was gathered? A. Drive hashing B. Chain of custody C. Drive image creation D. Court subpoena

b

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW? A. 50 B. 70 C. 100 D. 120

b

Which of the following is used to detect and correct a single bit error in a memory DIMM? RIMM ECC Parity 8b10b encode/decode

b

Which of the following network cable types has the longest range? A. CAT5e B. Single-mode fiber C. Multi-mode fiber D. CAT6

b

Which of the following standards is an expansion card slot used only for graphics? A. PCIe B. AGP C. PCI D. miniPCI

b

A technician is attempting to salvage an old laptop for further use. Which of the following parts are MOST likely to be considered upgradeable in a laptop? (Select TWO). A. Motherboard B. Memory C. Hard drive D. Screen E. Video card

b,c

A user who performs data entry would like to use the number pad on a laptop that does not have one. Which of the following solutions should a technician recommend? (Select TWO). A. Use a Bluetooth connected mobile device B. Use a USB connected Number Pad C. Install number pad software in Windows D. Enable the number pad using a function key E. Re-map keys using Character Map

b,d

A common method of accessing computers remotely that uses port 23 is known as? A. LDAP B. RDP C. Telnet D. FTP

c

A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST? A. Replace the print head with OEM replacement. B. Use a cotton swab and alcohol to clean the print head. C. Use the printer manufacturer's cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers. E. Use the printer manufacturer's cleaning kit to clean the print rollers.

c

A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports? A. Multi Mode B. Dual Channel C. Triple Channel D. Single Channel

c

A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Printers C. Devices and Printers D. Printers and Faxes

c

A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Devices and Printers C. Printers and Faxes D. Devices

c

A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack? A. Crimper B. Toner probe C. Punchdown tool D. Multimeter

c

A technician is connecting an old dot matrix printer to a computer. The printer's cable has a nonrectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following? A. USB B. Ethernet C. Parallel D. Bluetooth

c

A technician is installing a new IDE optical drive. Which of the following power connectors is needed for the new drive to function? A. SATA B. 8-pin ATX C. Molex D. Berg

c

A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation? A. RAID card B. CNR card C. Riser card D. MCA card

c

A technician wants to simplify users' wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC filtering

c

A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop? A. Software only B. Bluetooth C. Function keys D. WiFi switch

c

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue? A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen

c

Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann's concerns? A. Inventory spreadsheet B. Statement of work C. MSDS document D. Incident report

c

RAID 5 requires a minimum of how many hard drives? A. 1 B. 2 C. 3 D. 4

c

When adding a FireWire adapter to a laptop, which of the following ports would MOST likely be used? A. MMC port B. SODIMM slot C. Express card 34 D. USB 1.1 port

c

Which of the following TCP/IP addresses is a Class B address? A. 10.0.0.1 B. 15.10.1.1 C. 172.16.32.1 D. 192.168.5.5

c

Which of the following cable types has the LONGEST transmission range? A. CAT6 B. CAT5e C. Single-mode fiber D. Multimode fiber

c

Which of the following connectors provides the capability to pass both analog and digital signals? A. VGA B. BNC C. DVI-I D. USB 3.0

c

Which of the following devices uses both light and a lens to facilitate data warehousing? A. Digitizer B. Touch screen C. Barcode reader D. Camera

c

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network? A. 254 B. 65 Thousand C. 16.3 Million D. 340 Trillion

c

Which of the following is the maximum throughput of a USB 3.0 connection? A. 800 Mbps B. 3 Gbps C. 4.8 Gbps D. 10 Gbps

c

Which of the following laptop components provides direct electrical supply to illuminate the screen's image? A. DC jack B. CMOS battery C. Inverter D. Backlight

c

Which of the following laser printer components will flip the paper to allow for printing on both sides? A. Paper registration assembly B. Paper pickup assembly C. Duplex assembly D. Image transfer belt

c

Which of the following laser printer parts creates the image on the drum that picks up toner? A. Fusing assembly B. Registration assembly C. Laser scanner assembly D. Transfer roller

c

Which of the following types of connectors can use a maximum of 8 strands of wires? A. RJ-11 B. RS-232 C. RJ-45 D. BNC

c

Which of the following would be used to connect two remote sites? A. Switch B. Access point C. Router D. Hub

c

Which of the following voltages can be measured from a Molex connector on the power supply? (Select TWO). A. 1.5 volts B. 3 volts C. 5 volts D. 12 volts E. 115 volts

c,d

A cellular mobile hot-spot would create which of the following network types? MAN LAN WAN PAN

d

A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST? A. Apply a new preventative maintenance kit. B. Ensure the MFD is connected and on the network. C. Replace all empty ink cartridges in the MFD. D. Check the toner level to see if it is low.

d

A new user in a corporate HR department must print to a network printer. This printer is only used by the HR department for confidential documents. Which of the following is the FASTEST way to allow the user access to the printer? A. Add the group Print Users to the HR group. B. Add the new user to the Everyone group and give the group Print rights to the printer. C. Add the group Everyone group to the HR group. D. Add the new user to the HR group

d

A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies? A. Ring B. Bus C. Mesh D. Star

d

A user would like to buy a new computer and will eventually add several more hard drives and possibly a second video card. Which of the following form factors should be recommended? A. ITX B. Micro-ATX C. Mini-ITX D. ATX

d

A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue? A. A new sound card B. A new speaker C. A BIOS update D. A hardware volume control

d

Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements? A. Dial-up B. Mobile Hotspot C. Satellite D. Cable

d

When purchasing a new copy of Windows, which of the following CPU characteristics needs to be taken into account? A. Cache size B. Core count C. Clock speed D. Architecture

d

When upgrading BIOS firmware, which of the following limits are MOST commonly increased? A. CPU B. USB capacity C. Optical drive D. RAM

d

Which of the following Internet connection types usually has access controlled with PPPoE security authentication? A. WiMAX B. LTE C. Cable D. DSL

d

Which of the following connection types is MOST likely associated with an external DVD drive? A. Fiber B. Bluetooth C. SATA D. USB

d

Which of the following devices uses MAC tables to allow multiple computers to access a single network connection? A. Hub B. Firewall C. VoIP D. Switch

d

Which of the following displays uses gas to display the image? A. OLED B. LED C. CRT D. Plasma

d

Which of the following modules of DDR SDRAM is designed to operate at 200 MHz using DDR- 400 chips? A. PC-1600 B. PC-2100 C. PC-2700 D. PC-3200

d

Which of the following transmission methods is dependent on line of sight? A. 802.11 B. RF C. Bluetooth D. IR

d

Which of the following will send all received packets out all of its ports except the port it was received on? A. Switch B. Router C. WAP D. Hub

d

Which of the following would BEST describe the capabilities of a 64-bit operating system? A. Capable of managing dual NICs. B. Capable of effectively managing 1TB SSD. C. Capable of managing more than 4 displays. D. Capable of utilizing 128GB RAM.

d

Which of the following are MOST commonly used to connect a printer to a computer? (Select TWO). A. EIDE B. RG-6 C. IEEE1394 D. Ethernet E. DB-9

d,e

Which of the following cable types deliver a non-digital signal? (Select TWO). A. HDMI B. DVI-D C. Display Port D. VGA E. DVI-A

d,e

Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement? A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board

e