TLI final chapter

Of the​ following, which power tactic tends to be among the most​ effective?

Consultation

Rich Karlgaard of Forbes explains that teams are popular​ because_______________.

a team of people happily committed will outperform a smart individual

Justin is hostile to his employees. His employees have complained that he curses at them routinely and has even thrown books at them.​ Justin's leadership style may be classified as​ _______.

abusive supervision

​Self-serving behavior within an organization can be lessened by improving​ ___________.

accountability

One general drawback of group​ decision-making is​ __________________.

ambiguous responsibility

Paul and Roberta were meeting with their team for what seemed like the 20th time in an attempt to come together on how the project should be done. Although some team members wanted to take a​ long-term approach to the​ solution, others thought a​ short-term approach would be best so the team could move on. Several fights had already broken out among the team and several members were barely speaking to each other outside of the team meetings. This would be considered which type of​ conflict?

Dysfunctional

Suppose an organization needs to create 30 teams of 4 people each and has 60 highly conscientious people and 60 who score low on conscientiousness. Which of the following suggestions for team selection would be best in this​ situation?

Forming 15 teams of highly conscientious people and 15 teams of members low on conscientiousness.

The national director has been sent to Argentina to set up new offices. What can he do to overcome the potential problems in​ cross-cultural communication with the new work​ teams?

Foster a climate of mutual respect and fairness.

The members of the IT department have spent two days debating the best approach to roll out the new software update. After allowing each member of the department to voice his or her​ case, a decision was made that all the members could support. What type of conflict has the IT department​ experienced?

Functional

A significant experiment conducted on how individual behavior is influenced by group norms is known as the​ ______________________.

Hawthorne studies

Which of the following serves as a major function of​ communication?

Management

Which of the following might be an advantage of a virtual​ structure?

It saves money by eliminating permanent offices and hierarchical roles for outsourced functions.

HIT Corp. has developed a mentorship program for its managers and is encouraging them to engage in specific​ behaviors, including coaching others to help them develop​ skills, acting as sounding boards for​ ideas, and counseling others to bolster their​ self-confidence. What other activities are generally included in a mentorship​ program?

Identify a less​ experienced, lower-level employee who appears to have potential for future development.

Susan is a manager with high​ self-monitoring, an internal locus of​ control, and a high need for power. Which of the following impression management techniques will she likely use to vie for a director position in her​ company?

Susan will probably use​ self-promotion to vie for a promotion.

Which of the following concepts from distributive bargaining defines what an individual would like to achieve in a​ negotiation?

Target point

What structure breaks down external barriers between the customer and the organization and removes horizontal and vertical​ boundaries?

Team

Which of the following groups is most likely to pass through the sequencing of activities known as the punctuated equilibrium​ model?

Temporary groups with a finite deadline

In evaluating the effectiveness of team diversity on team performance and​ turnover, member turnover in a team is likely to be higher when​ _________________.

conflict is high

According to the Ohio State​ studies, the extent to which a​ person's job relationships are characterized by mutual​ trust, respect for​ employees' ideas, and regard for their feelings is known as​ _________________.

consideration

Eva is perceived by her team members as having extraordinary leadership abilities. Her strong vision enables her team members to buy in. She has continually taken personal risks to protect her team. On several​ occasions, she has lobbied for innovative approaches with management and is often described as an individual who​ "goes against the​ flow." Eva is​ a(n) _______ leader.

charismatic

Jamal has been tasked with putting together a new team for a new Starbucks project line. As Jamal thinks through the components that will make this team​ effective, he considers both how many members need to be on the team and the various abilities that the team members need in order to complete the project. Jamal is concerned with team​ _______________.

composition

Power based on position would be considered​ _______________ power.

formal

Dependence of one person who controls a resource over another who wants that resource is greater when the resource is​ non-substitutable, scarce, and​ ______________.

important

Expert power is based on​ ________.

influence wielded as a result of​ expertise, special​ skill, or knowledge

The use of flattery or behaving in a friendly manner in order to improve the likelihood that someone will agree to a request is called​ __________________.

ingratiation

The Ohio State studies of leadership identified two critical dimensions in the behavioral approaches to​ leadership: ____________________ and​ _________.

initiating​ structure; consideration

Most research on relationship and process conflict is focused on​ _____________ conflict.

intragroup

The element of organizational structure which groups activities by the functions performed is called​ _______________________.

departmentalization

Conflict that approaches the top range of the conflict continuum is almost always​ _____________.

dysfunctional

A trip to the Department of Motor Vehicles in most states requires applicants for a​ driver's license to move through a number of different clerks. One may handle​ validation, one may process the​ license, and another may collect payment. The DMW is using​ ______________.

process departmentalization

The power tactic that uses arguments supported with facts is called​ _____________.

rational persuasion

Organizations tend to increase the amount of political behavior that occurs within the organization when they​ __________________.

reduce resources

Jeff aspires to be a member of the golf team at work. He has begun to dress like the​ members, wearing khakis and polo shirts each Friday to work and has joined the same country club. He goes out of his way to speak to the golf team members in the hallway and has purchased the same brand of golf clubs all the team members own. The golf team would be considered​ Jeff's __________.

reference group

Steve​ Stoute's company,​ Translation, matches​ pop-star spokespersons with corporations that want to promote their brands. Stoute matched​ Jay-Z with Reebok to use the​ star's credibility to reach youth culture. This is an example of using​ _______ power.

referent

A year​ ago, the IT team earned​ corporate-wide recognition for its performance. More​ recently, it has begun to experience some declines in its performance. They have missed the last three project deadlines and have experienced budget overruns. The team leader has encouraged the team members to reflect on and adjust their purpose. To turn around the​ team's performance, the team lead is encouraging the team to show​ __________.

reflexivity

According to the​ punctuated-equilibrium model, groups experience a transition halfway between the first meeting and the official deadline​ ____________.

regardless of the length of the project time frame

Generally​ speaking, in order to have power in a given situation one must have​ _____________.

resource control

Joshua controls all the pay​ rates, raises, and bonuses in your department. He is also able to assign you to an interesting work project and give you the most lucrative sales territory. Joshua has​ ________ power.

reward

Conveyit Conveyor Company had just received its patent and was ready to begin production. The owner needed to determine what the best structure for the organization might be. The best choice at this point would be​ a(n) _______________.

simple structure

Jason has been a top performer for the last five years. He has always worked on individual projects.​ Recently, Jason was included on a​ 7-person team and his manager noticed that​ Jason's work efforts have diminished significantly. Jason is likely experiencing​ __________.

social loafing

​Pam, the manager in the education​ division, was concerned about how work was being processed in the office. She finally called a meeting to outline what was going to be acceptable and not acceptable in terms of work process. Although several people on the team were convinced that this was not the correct way to do the​ work, they did it this way anyway because Pam had​ ______________ power.

legitimate

Debbie uses management by​ exception, watching her subordinates for deviations from the standards then taking corrective action. Debbie can be categorized as​ a(n) _______ leader.

transactional

The chain of command is an unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom. The principle of​ ________ helps preserve the concept of an unbroken line of authority.

unity of command

​Haley's team is geographically dispersed across four continents. They have been holding their team meetings online using a​ wide-area network and videoconferencing.​ Haley's team is​ a(n) __________.

virtual team

The element of organizational structure that addresses the division of labor within an organization is​ _______________________.

work specialization

Five employees in a project meeting whose individual efforts result in performance that is greater than the sum of the individual inputs is​ a(n) ________, although five employees interacting primarily to share information and help each individual perform within his or her own area of responsibility is a​ ________.

work​ team; work group

Diverse input is best found in groups of more than​ ________________ members.

12

Which of the following are NOT important characteristics and factors that lead to authentic leadership and increased​ trust, as well as ethical and effective​ leadership?

A manager reviewing and sharing employee performance reviews with senior subordinates

In terms of the team effectiveness​ model, the context component of effective teams includes which of the​ following?

Adequate resources

The manager of the marketing team has thoughtfully selected team members with their strengths in mind to play roles based on their skills. Robert examines details and carefully enforces organizational rules and policies. Jen encourages her team members to search for more information while Andy can be relied on to offer insightful analysis of options that are presented. What key role of the team does Jen​ play?

Advisor

What type of leadership focuses on the moral aspects of​ leadership?

Authentic leadership

Which of the following is NOT a step in the negotiation​ process?

Bargaining and negotiation

Which of the following is NOT a major function of communication within a group or​ organization?

Resolution

​________________________ refers to engaging with others outside of an assigned department or group.

Boundary spanning

An organization with many routine​ tasks, very​ specialized, formal​ rules, and a narrow span of control would be considered what type of​ structure?

Bureaucracy

​Deborah's small department requires that communications be passed from one hierarchical level to the next. Deborah is discouraged from going around her immediate manager to share information with those higher in the organization. Which small group network is​ Deborah's department​ using?

Chain

You are a manager who has run into some conflict between two of your departments. Both departments are overworked and complaining that the other department has it easier. You need these departments to work together to come up with a solution and remain on good terms. Which conflict management strategy would be most​ effective?

Collaboration

You are acting to help resolve a conflict by creating a settlement. Both parties trust​ you, and you are acting as a communication link between the opponent and the negotiator. What​ third-party negotiation role does this best​ describe?

Conciliator

Strategy frameworks generally focus on what​ dimensions?

Cost​ minimization, innovation, and imitation

Dan is a manager at an IT company that is structured based on a mechanistic model. What organizational characteristics will NOT be present at​ Dan's company?

Decentralization

Your coworker Tom has been gossiping and spreading rumors about other team members. In recent​ meetings, he has also been publicly blaming others for his own mistakes. Just​ yesterday, you saw him taking personal items from another​ employee's cubicle. How would you characterize​ Tom's behavior?

Deviant workplace behavior

Which of the following is recognized as a serious disadvantage of​ oral/verbal communication?

Distortion increases as the message passes through more people.

​Melvin's manager is very good at asking Melvin to repeat back messages to be sure he understands what was said. Which component of the communication process does​ Melvin's manager​ stress?

Feedback

According to​ Fiedler's contingency​ model, effective group performance depends on the proper match between the​ leader's style and the degree to which the situation gives the leader control. Which of the following statements using​ Fiedler's model is​ CORRECT/TRUE?

Fiedler assumes an​ individual's leadership style is stable.

Team Red has a few members who are high individual​ performers, but not very good team players. What can be done to help them be more cooperative and​ collaborative?

Focus training on team building skills and provide incentives for team efforts.

A manager wants to increase the cohesiveness and productivity of project teams within his organization. What should he do for the​ groups?

Increase the amount of time group members spend together.

A manager needs to get a small project completed quickly. The work includes simple tasks that do not require diverse input. What is the best way to get the work​ done?

Individuals

​________ are natural formations in the work environment that appear in response to the need for social contact. Three employees from different departments who regularly have lunch or coffee together are an example of this type of unit.

Informal groups

Bob is working on a new report for the next quarterly meeting that he knows the CEO needs to determine next​ quarter's direction. He is frustrated that Anna has yet to get back with him on the newest profit​ figures, yet always seems to have time to stop in the hallways and talk with friends.​ Bob's issue relates to which of the communication​ functions?

Information exchange

Apple uses competitive pay and benefits to attract top candidates and motivate employees to take risks. The company has emphasized the introduction of major new products and services. Which strategy is Apple​ following?

Innovation

Which of the following statements is​ FALSE?

Interpersonal skills of team members are not crucial.

Which of the following statements describes the matrix​ structure?

It creates dual lines of authority and combines functional and product departmentalization.

You have been retained by parties to a large​ labor-management negotiation. Both parties are eager to work together and settle the​ matter, but they also want to retain their​ decision-making power. Which of the following would be the most effective role for you to​ assume?

Mediator

Which of the following is NOT a stage in the conflict​ process?

Potential compatibility

Which of the following power tactics would involve the use of​ warnings, repeated​ demands, and threats to influence​ behavior?

Pressure

What is structure meant to​ achieve?

Objectives

Playing down differences while emphasizing common interests between the conflicting parties is known as which of the following​ conflict-resolution techniques?

Smoothing

​________ proposes that people have emotional reactions to the failure or success of their group because their​ self-esteem gets tied into the​ group's performance.

Social identity theory

​______________________ states that leaders convey values that are​ other-centered versus​ self-centered and who​ role-model ethical conduct.

Socialized charismatic leadership

Melvin supervises 10 employees in marketing. Sarah supervises 11 employees in finance and Jake supervises 9 employees in HR. As these managers compare the number of direct reports they each​ supervise, which element of organizational structure are they​ discussing?

Span of control

Conflict issues are generally defined in which stage of the conflict​ process?

Stage II

The big plus of arbitration over mediation is that​ ________.

The big plus of arbitration over mediation is that​ ________.

Which of the following is the definition of a​ group?

Two or more individuals interacting and interdependent

Mentoring relationships serve both career and psychological functions for​ protégés. But, why would a leader want to be a​ mentor?

The leader may feel they have something to share with the younger generation and want to provide a legacy.

Felicia was just added to a new task force at work which looks at ways in which to further engage employees. What might be a sign that Felicia has been added to a team rather than a​ group?

The task force creates a positive synergy by identifying issues and then collectively determining possible solutions.

A network or modular structure is also known as what type of​ structure?

Virtual

Which of the following is an example of distributive​ bargaining?

You see a house you love. You put in an​ offer, the owner​ counter-offers, and the two of you finally settle on a price.

In the preparation and planning step of the negotiation process you should​ ______________.

assess what you think the other​ party's goals are

Teams prefer male leaders when aggressively competing against other teams. Teams prefer female leaders when there is competition within teams and there is a call to improve positive relationships within the group. This phenomenon is an example of the results of​ ___________.

attribution theory

The​ ______________________of leadership suggests that it is more important to appear to be a leader than to actually be one.

attribution theory

Joseph starts each morning at work briefly scanning​ e-mails that came in late the previous day and overnight in order to get a handle on his schedule for the day. This would be considered​ _____________________.

automatic processing

BATNA in the negotiation process refers to the​ _________________________.

best alternative to a negotiated agreement

Amanda is negotiating a new applicant tracking service for her department with a software vendor. She intends to make the first offer and has researched to be sure it is an​ aggressive, but reasonable one. She has a clear target point in mind for herself and believes she understands the lowest amount the vendor is likely to accept. Amanda is engaged in​ ____________.

distributive bargaining

Ahmed was tasked with building a new team at the bank which would examine declining customer and employee satisfaction. Ahmed felt that there were a lot of issues that had to do with some new policies from corporate and some recent management changes and doubted that any of the ideas that this team would come up with would actually be implemented. His doubt in what the team could accomplish speaks to the​ team's ___________________.

efficacy

The XYZ Company has determined that they must update their approach to hiring and communicating with their employees. They are exploring the development of an​ in-house social networking application. This is known as​ __________.

enterprise social software

According to the​ text, the best downward communicators​ ________________________.

explain the reasons behind their communications and solicit feedback

The daily conflict in the department has caused Mason to experience high levels of anxiety. He leaves work each day tense and frustrated. Mason is experiencing​ ________.

felt conflict

When a sender purposely manipulates information so the receiver will see it in a more favorable​ light, ________ is occurring.

filtering

Alberto is concerned with the low performance level of his team. Recently he has observed a tendency for team members to enthusiastically support the idea and withhold their dissenting opinions. Once an idea is​ presented, everyone simply goes along with it and foregoes a robust discussion of the pros and cons. It is likely that​ Alberto's team is experiencing​ ________.

groupthink

The Board of Directors is meeting to confirm the strategic projects for the new year. They are engaging in​ ________.

lateral communication

Sam carefully documents every promise or conversation with his supervisor and seldom takes​ management's word for anything. Sam is likely​ ________________.

low in trust propensity

Joshua is on the culture team at​ work, while Debbie and Amalie are on the social team. Each year they have decided to come together to try and plan a few events to increase overall employee engagement. This is considered​ a(n) ________________team.

multiteam system

Attributes that make it impossible for a leader to make any difference in follower outcomes are referred to as​ __________.

neutralizers

The communication process includes​ __________.

noise

Trait theories of leadership assert that​ ________.

personal qualities and characteristics differentiate leaders from​ non-leaders

​Generally, people from individualist countries see power in​ _______________ terms.

personalized

Activities that are NOT required as part of a​ person's formal role in the organization but that​ influence, or attempt to​ influence, the distribution of advantages and disadvantages within the organization are known as​ ________.

political behavior

Rajin has recently been appointed the leader of a task group at​ work, which has historically met every Thursday evening from 5p.m. to 6p.m. Most of the members of the group have organized their schedules around this time.​ Rajin, however, has also taken on the role of Little League coach for his​ son's baseball team on the same night at the same time and has promised the team the time would not change. This is an example of​ ________________.

role conflict

Our view of how we are supposed to act in a given situation is known as​ ________________.

role perception

When words mean different things to different people this is considered a barrier caused by​ _____________.

semantics

The key concept that underlies all bureaucracies is​ ________.

standardization

A socially defined position or rank given to groups or group members by others is known as​ ________.

status

Cohesiveness in a group can be encouraged by​ ______________________.

stimulating intergroup competition

One of the most important reasons to use written communication is because​ ________.

the information conveyed is tangible and verifiable

When he went to pick up his​ mail, Jeremy overheard a manager tell another that the company was going to freeze wages. Jeremy quickly told a few of his colleagues who then passed the information on to others in the organization. By​ noon, most of the employees in the company knew of the planned wage freeze. This is an example of​ _______.

the grapevine

Approximately what percentage of time does the average manager and professional spend reading and answering​ e-mail each​ day?

​28%

Which of the following channels of communication provides the highest channel​ richness?

​Face-to-face communication

​Laissez-faire, management by​ exception, and idealized influence leader behaviors are part of which leadership​ model?

​Full-range leadership model

Which of the following is NOT TRUE about​ high-status people?

​High-status people participate less actively in group discussions.

Leaders develop ingroup and outgroup relationships with their followers according to which theory of​ leadership?

​Leader-member exchange​ (LMX) theory

Jane has worked for 5 years in a professional organization that focuses on high​ specialization, and her productivity is expected to be high. Should her manager continue to keep Jane in her work role for an additional 5​ years?

​No, Jane is likely to become​ bored, fatigued, and stressed if she continues to stay in her position.

Joe works with 10 other employees who are responsible for scheduling their own work and assigning specific tasks to individual​ members, thus eliminating the need for supervision. What type of work​ group/team is​ this?

​Self-managed work team

Teams commonly used by companies like​ Toyota, Ford, and​ Cisco, which can coordinate complex projects with individuals from similar hierarchical levels but different work​ areas, are known as​ ____________ teams.

​cross-functional

Daniel is part of a quality control team at work that meets regularly for two hours each Friday afternoon and looks to improve standards and the efficiency of the department.​ Daniel's team would be considered​ a(n) ______________.

​problem-solving team

Research on leadership emphasizes​ _______________, while research on power focuses on​ ______________.

​style; tactics

Employees will increase political behavior when organizations practice​ a(n) ______________ approach.

​zero-sum