Training and Development Test 2

Evaluation designs without pretest or comparison groups are most appropriate when companies are interested in determining how much change has occurred in trainees.

False

Return on investment (ROI) is used to show a training program's cost effectiveness before it has been delivered.

False

The only way to deal with disruptive trainees is to ask them to leave the training session

False

No evaluation design can ensure that the results of the evaluation are completely due to training.

True

Pilot testing refers to the process of previewing the training program with potential trainees and managers or with other customers.

True

The basic level of training support that a manager can provide is acceptance.

True

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job. concept map design document lesson plan action plan

action plan

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness and relevance of course content. concept map request for proposal application blank application assignment

concept map

If training emphasizes total-group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective. conference-type horseshoe fan-type classroom-type

conference-type

f a manager believes that a training program is valuable and hence provides higher ratings of job performance to those trainees who attended the training program, then the training outcomes will lack relevance due to _____. criterion contamination criterion deficiency criterion irreducibility criterion maturation

criterion contamination

Curricula differ from courses in that curricula: - consist of narrower learning objectives. - include less measurable learning objectives. - address a more limited number of competencies. - take less time to complete.

include less measurable learning objectives.

Which of the following statements best differentiates formative evaluation from summative evaluation? - Formative evaluation mainly involves collecting quantitative data, whereas summative evaluation involves collecting qualitative data. -Formative evaluation takes place on the completion of training, whereas summative evaluation takes place during program design and development. -Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training. - Formative evaluation includes measuring the monetary benefits that a company receives from a training program, whereas summative evaluation measures beliefs and opinions of the trainees.

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following is a major cause for loss of explicit and tacit knowledge? - Creating chief information officer (CIO) and chief learning officer (CLO) positions - Requiring employees to give presentations to other employees - Older employees retiring - Use of social networking sites in companies

Older employees retiring

Which of the following statements is true of traditionalists? - They like to be put on the spot in front of other trainees. -They dislike trainers asking them to share their experiences or anecdotes. - They prefer dynamic learning environments. - They value direct presentation of information that is organized logically.

They value direct presentation of information that is organized logically.

Compared to the other groups, baby boomers are especially motivated to learn if they believe that training content will benefit them personally

True

Giving trainees frequent breaks so that they can leave the room and return ready to start learning again is a good practice in training

True

If trainers are interested in the generalizability of a study's results to other groups and situations, then they are said to be interested in the _____ of the study. outcome practicality criterion relevance external validity outcome believability

external validity

Behavior or skill-based outcomes are best measured by _____. surveys interviews focus groups observations

observations

According to Kirkpatrick's framework for categorizing training outcomes, _____ outcomes are level 1 criteria that are often called class or instructor evaluations. learning reaction skill-based affective

reaction

Appropriate training outcomes need to be discriminative which implies that: -tests given to employees before and after a training program should differ. -trainees should be asked to take a reliable test that includes items for which the meaning or interpretation change over time. - trainees' performance on the outcome should actually reflect true differences in performance. - different employees should be given different tests for measuring their performance on the same outcome.

trainees' performance on the outcome should actually reflect true differences in performance.