Travel and Tourism Exam

attraction (7)

A business, monument, natural structure, body of water, or other object of interest that draws tourists.

itinerary (1)

A detailed list of activities a traveler will undertake; often includes flight, accommodation, and entertainment information.

business convention (3)

A gathering of businesspeople who come together to share products, services, ideas, and information with each other and with consumers.

ocean liner (9)

A large passenger ship designed for traveling thousands of miles.

travel agent (3)

A person trained to advise and assist travelers in making travel arrangements. A travel agent may help the traveler choose destinations; make flight, hotel, dining, and entertainment reservations; and coordinate appropriate passenger documentation (passports, immunizations, currency exchanges).

tourist (1)

A person who travels and visits new places of interest.

lodging (2)

A place for travelers to sleep, rest, and sometimes eat, such as hotels, bed and breakfasts, hostels, and even campsites.

port of call (9)

A place where passengers disembark to explore before resuming their cruise.

Maslow's Hierarchy of Needs (3)

A theory of consumer motivation developed by Abraham Maslow that places human needs in five levels, from most basic to most complex. The basic needs form the base of a pyramid and the most complex are the apex of the pyramid.

Plog's Model (3)

A theory of traveler personality developed by Stanley Plog that categorizes different kinds of travelers along a continuum. The most traditional type is at one end and the most adventurous is at the other. Most people fall somewhere in the middle.

one-way ticket (10)

A ticket that passengers buy to fly to a destination but not to return.

round-trip ticket (10)

A ticket that passengers buy to travel to a destination and back again.

entertainment (2)

An activity that provides pleasure and/or relaxation, such as sightseeing, playing sports, going to the theater, watching animals at a zoo, and riding roller coasters at an amusement park.

food and beverage (2)

Any business that provides food or drink to customers, including catering businesses, street vendors, fast-food restaurants, diners, luxury restaurants, and even room service.

advertising (10)

Any promotional material designed to reach a mass audience, such as billboards and commercials.

repeat customers (3)

Customers who return to the business again and again; often a sign of a successful business.

eco-friendly (4)

Describes goods and services that inflict minimal or no harm on the earth, its resources, and the environment.

vacation package (1)

Everything a traveler needs to take a trip, including transportation, lodging, dining, entertainment arrangements and tickets, maps, and an itinerary. Also called a travel package.

print materials (12)

Handheld-size promotional materials created on paper; these may include business cards, menus, flyers, table cards, brochures.

revenue (5)

Income or earnings.

environmental sustainability (4)

Practice of minimizing or eliminating destructive impacts on the earth and its resources.

promotion (12)

Publicity; spreading the word about a product.

leisure (8)

Rest and relaxation; activities that don't demand a lot of responsibility or decision making.

hospitality (1)

The act or practice of welcoming and entertaining guests; includes hotels, restaurants, resorts, clubs, and other service businesses that deal with tourists.

dock (8)

The action of pulling into a harbor, slowing the boat, and tying up to allow passengers to disembark; can also be the location where this takes place.

customer service (3)

The assistance provided to customers by employees.

FAA (Federal Aviation Administration) (10)

The federal agency that develops and enforces safety regulations and advancements.

destination (3)

The geographical location that serves as the endpoint or point of interest in a trip; can be a public site or a private business (such as Disneyland).

cruise ship (8)

The largest type of passenger ship; provides transportation, lodging, food and beverage, and entertainment for several days or weeks.

ambiance (7)

The mood or feeling of a place; can include the lighting, quality of table settings, service, and even candles placed on tables.

transportation (2)

The movement of people and goods from one place to another, such as by means of cars, trains, planes, boats, and busses.

public relations (12)

The practice of creating goodwill for a person or an institution, typically by using the media to promote positive news stories.

marketing (11)

The process of how a product is created, priced, promoted, and distributed to the customers.

check-in (10)

The process passengers must go through when first arriving at the airport before going through security.

feedback (3)

The response customers provide after receiving service.

environmental impact (4)

The stress or damage on land, water, air, and natural features.

boarding pass (9)

The ticket passengers need to enter the plane and locate their seat.

population (5)

The total number of people who live in an area.

tourism (1)

Travel for recreational, leisure, educational, and many other purposes.

ecotourism (4)

Travel that is nature based; concentrates on protection of the earth, its resources, and minimizing damage from tourism.