TRH server with HEART

which is a great example of how to drop a check

"Thank you very much for coming in tonight. Can I bring you any other beverages? I'll be back in a few minutes to pick this up. Take your time."

when taking children's orders, what should you ask

"should the child's food come to the table first or with everyone else's meals"

which items are needed to cash out

a sales report with a signature from checkers, all credit card receipts, and cash due

what should you say in response to a guest's request

absolutely my pleasure

what are some key responses to use when a guest asks for something

absolutely, my pleasure

what is the proper response when you are delivering food in a section that isn't yours and a guest requests an item

accommodate the guest's needs as if it was your own table

when do you start asking a guest if they would like a refill

after entrees are delivered

why is "pre-bussing" important

all of the above

if a guest tells you their meal is not satisfactory, what is the proper response

all of the above (apologize to the guest and ask how you can correct the situation, offer an upcook/a recook/a different menu item, notify a manager)

in what ways can you be courteous and respectful while maintaining a table

all of the above (refill bread/peanuts, replace bev naps if needed, pre-bus, remove trash)

why are tray jacks important when delivering food/drinks to guests

allow for proper plate presentation

define the term "86"

an item is no longer available

you should show ____ to the guests by giving a heartfelt ____ with a ____

appreciation, thank you, smile

dont ___ the obvious; ___ the obvious

ask do

if a guest has not ordered an entree and is looking over the menu 15 minutes after being seated, what is the appropriate response

ask the guests if they have any questions and tell them about some of your favorites, let them know there is no rush to order

what is a great way to build regulars

attend to needs throughout their meal be genuine and show appreciation invite them back to see you

which of the following are true when it comes to check delivery

be check ready when guest is ready don't rush guests drop check in check presenter

what is the proper way to suggest drinks and appetizers

be specific up sell take and ring in drink and appetizer orders

after guests have been seated what should a server with heart do when approaching the table

be upbeat, show urgency upon greeting, smile, flag and inventory the table, welcome the guests, and give your name

what does it mean to be a truly grateful server with heart

being genuine, showing appreciation, and giving a heartfelt thank you with a smile

why is it important to describe entrees while taking orders

being knowledgable shows care and concern for the guests and helps eliminate dissatisfaction when their entrees arrive

when taking children's orders, always ask...

if the caregivers would like the children's food to come out first, or with the rest of the table

each table should be treated as

individuals

why is the pivot point system used

it avoids the auctioning off of food and helps the food runners, assists the kitchen, and makes splitting checks easier

why is it important to read your guests

it shows we are respectful of guest's needs and treat them as individuals

what information should go on a recook/upcook ticket

items and temperatures table number and pivot point server name and time

what qualities correspond to respond

kind courteous respectful

while guests enjoy their meals, be _____, _____, and _____

kind courteous respectful

what qualities correspond to engage

knowledgable passionate care/concern

what should a server with heart always do when greeting a table

make eye contact smile

who runs recooks/upcooks

manager

what are acceptable forms of ID

military, state-issued ID, passport, and driver's license

legendary service is:

never having to ask; it's always there

what are great ways to demonstrate arrive

personalize the guest's experience by being specific and personable accommodate the guest's needs quickly and effectively with a smile be present and attentive without rushing or bothering the guest

which of the following can help make a guest's day when you greet them

personalize your greeting, find a common interest, and have great menu knowledge

how can you make a guest's experience memorable

place the guest's needs first don't ask the obvious; do the obvious anticipate a guest's needs quickly

define the term "flagging"

placing a bev nap in front of a guest to signify they have been greeted

what qualities correspond to arrive

proud attentive present

an item that has been overcooked and must be replaced with a new item is known as

recook

how can you be attentive while delivering drinks

replace bev naps as needed pre-bus empty glassware

which three things should be checked at the table when delivering entrees

sauces or dressings drink or bread refills if any pre-bussing needs to occur

what is the appropriate way to green children at a table

say hello, ask the child's name, and make sure they have crayons and a coloring sheet

what are examples of upselling

selling higher-priced or better-quality items ordering top-shelf liquor for the drinks adding a "smother" and/or "loaded" to the entree

who is responsible for cleaning and stocking the server alley

servers

define the term "in the weeds"

someone is behind in their job duties and needs help

placing ideas or steering a guest toward product you think they will like is known as

suggestive selling

what are the main categories of salesmanship

suggestive selling, upselling, and sharing

which is an example of a personalized farewell

thanks for letting me take care of you tonight, see you next time

what can help a server with heart suggest specific drinks

the drink menu

is is important to update guests on the status of their meal or any requested items

true

an item that is not cooked to the guest's satisfaction and must be placed back on the grill is known as

upcook

it is important to show a sense of ____ with all guests

urgency

what should a server with heart do when delivering drinks

use the drink name when giving it to a guest ask if the guests would like straws

before entrees arrive, when are drinks refilled

when the glass is half full

which is a good example of how to suggest a specific drink

would you like to try a jamaican cowboy or fresh-brewed iced tea

what are the most important actions when taking an order

writing down the order repeating back to guest

when clocking out, what percentage of tips should be claimed

100%

entrees are delivered within

12-15 minutes

what is the greet time for a table

15-45 seconds

what is the proper delivery time of drinks

2-3 minutes

card everyone who looks under what age

30

salads are delivered within

5 minutes

deliver appetizers within

6-8 minutes

what is the proper pivot point system for tables

A wall 2 3 1 4

what is the proper pivot point system for trays

C 1 2 4 3

what creates the proper texas roadhouse uniform

black/brown belt slip resistant black/brown shoes black texas roadhouse shirt non frayed dark blue jeans maroon apron (no stains) hair (off face/neck) name tag

when guest orders a steak what questions are asked

both b and c (how would you like that cooked, would you like your steak smothered)

what are examples of "full hands in, full hands out"

bringing entrees, appetizers, and salads to the table taking all dirty dishes and glasses back to the dish area

visiting a table within 2-3 minutes after food is delivered is known as

check back

what should be accomplished during a check back

confirm order by entree name, sides, proper steak temperature refill drinks bring any additional items the guest has requested

at the end of the meal

deliver change; never assume you can keep it invite the guests back bring to-go supplies if needed give a heartfelt farewell

what should you ask yourself before a guest leaves

did I make their day

when dropping the check, what should be the focus

dropping the check at the appropriate time and never rushing the guest

what is the best way to connect with your guests

engage in real conversations by finding common interests

what is service with heart

ensuring a guest's experience is legendary making the guest's day doing more than is expected by the guest service that is friendly and fun

what qualities correspond to howdy

friendly energetic fun

what qualities correspond to thank you

genuine memorable grateful

what is the texas roadhouse story

hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread, made-from-scratch side items and dressings, ice-cold beer, and legendary margaritas

what does it mean to be check ready

having an updated/split (if necessary) check ready to print

when delivering items to a table you should always ____ and ____

identify the item(s) to the guest deliver with pivot points

what is the first-time guest program

identifying and WOWing guests who have never eaten at a texas roadhouse