TRH server with HEART
which is a great example of how to drop a check
"Thank you very much for coming in tonight. Can I bring you any other beverages? I'll be back in a few minutes to pick this up. Take your time."
when taking children's orders, what should you ask
"should the child's food come to the table first or with everyone else's meals"
which items are needed to cash out
a sales report with a signature from checkers, all credit card receipts, and cash due
what should you say in response to a guest's request
absolutely my pleasure
what are some key responses to use when a guest asks for something
absolutely, my pleasure
what is the proper response when you are delivering food in a section that isn't yours and a guest requests an item
accommodate the guest's needs as if it was your own table
when do you start asking a guest if they would like a refill
after entrees are delivered
why is "pre-bussing" important
all of the above
if a guest tells you their meal is not satisfactory, what is the proper response
all of the above (apologize to the guest and ask how you can correct the situation, offer an upcook/a recook/a different menu item, notify a manager)
in what ways can you be courteous and respectful while maintaining a table
all of the above (refill bread/peanuts, replace bev naps if needed, pre-bus, remove trash)
why are tray jacks important when delivering food/drinks to guests
allow for proper plate presentation
define the term "86"
an item is no longer available
you should show ____ to the guests by giving a heartfelt ____ with a ____
appreciation, thank you, smile
dont ___ the obvious; ___ the obvious
ask do
if a guest has not ordered an entree and is looking over the menu 15 minutes after being seated, what is the appropriate response
ask the guests if they have any questions and tell them about some of your favorites, let them know there is no rush to order
what is a great way to build regulars
attend to needs throughout their meal be genuine and show appreciation invite them back to see you
which of the following are true when it comes to check delivery
be check ready when guest is ready don't rush guests drop check in check presenter
what is the proper way to suggest drinks and appetizers
be specific up sell take and ring in drink and appetizer orders
after guests have been seated what should a server with heart do when approaching the table
be upbeat, show urgency upon greeting, smile, flag and inventory the table, welcome the guests, and give your name
what does it mean to be a truly grateful server with heart
being genuine, showing appreciation, and giving a heartfelt thank you with a smile
why is it important to describe entrees while taking orders
being knowledgable shows care and concern for the guests and helps eliminate dissatisfaction when their entrees arrive
when taking children's orders, always ask...
if the caregivers would like the children's food to come out first, or with the rest of the table
each table should be treated as
individuals
why is the pivot point system used
it avoids the auctioning off of food and helps the food runners, assists the kitchen, and makes splitting checks easier
why is it important to read your guests
it shows we are respectful of guest's needs and treat them as individuals
what information should go on a recook/upcook ticket
items and temperatures table number and pivot point server name and time
what qualities correspond to respond
kind courteous respectful
while guests enjoy their meals, be _____, _____, and _____
kind courteous respectful
what qualities correspond to engage
knowledgable passionate care/concern
what should a server with heart always do when greeting a table
make eye contact smile
who runs recooks/upcooks
manager
what are acceptable forms of ID
military, state-issued ID, passport, and driver's license
legendary service is:
never having to ask; it's always there
what are great ways to demonstrate arrive
personalize the guest's experience by being specific and personable accommodate the guest's needs quickly and effectively with a smile be present and attentive without rushing or bothering the guest
which of the following can help make a guest's day when you greet them
personalize your greeting, find a common interest, and have great menu knowledge
how can you make a guest's experience memorable
place the guest's needs first don't ask the obvious; do the obvious anticipate a guest's needs quickly
define the term "flagging"
placing a bev nap in front of a guest to signify they have been greeted
what qualities correspond to arrive
proud attentive present
an item that has been overcooked and must be replaced with a new item is known as
recook
how can you be attentive while delivering drinks
replace bev naps as needed pre-bus empty glassware
which three things should be checked at the table when delivering entrees
sauces or dressings drink or bread refills if any pre-bussing needs to occur
what is the appropriate way to green children at a table
say hello, ask the child's name, and make sure they have crayons and a coloring sheet
what are examples of upselling
selling higher-priced or better-quality items ordering top-shelf liquor for the drinks adding a "smother" and/or "loaded" to the entree
who is responsible for cleaning and stocking the server alley
servers
define the term "in the weeds"
someone is behind in their job duties and needs help
placing ideas or steering a guest toward product you think they will like is known as
suggestive selling
what are the main categories of salesmanship
suggestive selling, upselling, and sharing
which is an example of a personalized farewell
thanks for letting me take care of you tonight, see you next time
what can help a server with heart suggest specific drinks
the drink menu
is is important to update guests on the status of their meal or any requested items
true
an item that is not cooked to the guest's satisfaction and must be placed back on the grill is known as
upcook
it is important to show a sense of ____ with all guests
urgency
what should a server with heart do when delivering drinks
use the drink name when giving it to a guest ask if the guests would like straws
before entrees arrive, when are drinks refilled
when the glass is half full
which is a good example of how to suggest a specific drink
would you like to try a jamaican cowboy or fresh-brewed iced tea
what are the most important actions when taking an order
writing down the order repeating back to guest
when clocking out, what percentage of tips should be claimed
100%
entrees are delivered within
12-15 minutes
what is the greet time for a table
15-45 seconds
what is the proper delivery time of drinks
2-3 minutes
card everyone who looks under what age
30
salads are delivered within
5 minutes
deliver appetizers within
6-8 minutes
what is the proper pivot point system for tables
A wall 2 3 1 4
what is the proper pivot point system for trays
C 1 2 4 3
what creates the proper texas roadhouse uniform
black/brown belt slip resistant black/brown shoes black texas roadhouse shirt non frayed dark blue jeans maroon apron (no stains) hair (off face/neck) name tag
when guest orders a steak what questions are asked
both b and c (how would you like that cooked, would you like your steak smothered)
what are examples of "full hands in, full hands out"
bringing entrees, appetizers, and salads to the table taking all dirty dishes and glasses back to the dish area
visiting a table within 2-3 minutes after food is delivered is known as
check back
what should be accomplished during a check back
confirm order by entree name, sides, proper steak temperature refill drinks bring any additional items the guest has requested
at the end of the meal
deliver change; never assume you can keep it invite the guests back bring to-go supplies if needed give a heartfelt farewell
what should you ask yourself before a guest leaves
did I make their day
when dropping the check, what should be the focus
dropping the check at the appropriate time and never rushing the guest
what is the best way to connect with your guests
engage in real conversations by finding common interests
what is service with heart
ensuring a guest's experience is legendary making the guest's day doing more than is expected by the guest service that is friendly and fun
what qualities correspond to howdy
friendly energetic fun
what qualities correspond to thank you
genuine memorable grateful
what is the texas roadhouse story
hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread, made-from-scratch side items and dressings, ice-cold beer, and legendary margaritas
what does it mean to be check ready
having an updated/split (if necessary) check ready to print
when delivering items to a table you should always ____ and ____
identify the item(s) to the guest deliver with pivot points
what is the first-time guest program
identifying and WOWing guests who have never eaten at a texas roadhouse