Unit 3 Exam Questions
Kyle has just accepted a job as an accountant for a large firm. He is deaf, so his employer is expected to accommodate Kyle's needs with some modified telephone equipment. These reasonable accommodations are legislated under the ________.
Americans with Disabilities Act
Which of the following is the BEST example of an employee in a flow state?
Diana feels in control of her job situation, which often leads to her producing her best work.
________ is perhaps the most used form of digital written communication in the business world.
Although electronic monitoring offers some advantages to a company, it may also result in disadvantages. Which of the following is the MOST significant disadvantage of electronic monitoring of employees?
Electronic monitoring can result in increased employee stress and anxiety.
Gabrielle is in charge of hiring new employees for her company. She decides she needs to assess the future demand for employees through forecasting and sets out to learn more about it. Which of the following statements about forecasting does Gabrielle discover is FALSE?
Forecasting considers the role of antidiscrimination policies at present.
According to Vroom's model, instrumentality answers which of the following questions?
How good will I feel if I can accomplish this task?
InfoTech offers its employees long-term employment with a focus on individual responsibility. As a result, its workers are loyal to the organization, are highly productive, and have strong morale. The management style InfoTech most likely is applying is ________.
Theory Z
Which of the following is NOT a problem typically encountered with performance appraisals?
There is much administrative pressure due to the high frequency of an individual's performance appraisals in one year.
Veronica is reentering the workforce after years away caring for her elderly parents. She is making many assumptions about today's workplace. Which of Veronica's assumptions is FALSE?
Women receive pay equal to their male counterparts.
Bella has two young children and a full-time job. Her day care provider cannot work on Fridays. Bella's employer allows her to work Mondays through Thursdays, as long as she puts in ten hours each day. From this example, we know Bella's employer allows ________.
a compressed workweek
A network organization is an emerging business structure in which ________ collaborate.
a group of companies
All of the following can be considered a direct result of poor communication in business EXCEPT ________.
a loss of income from falling stock prices
Which of the following examples demonstrates the most effective use of color in a PowerPoint presentation?
a presentation that uses a combination of light background and dark text
Emi has worked as a computer programmer for the same company for five years. She is actively looking for another job and spends a great deal of her work day scanning want ads, making phone calls, and chatting with her coworkers. She completes none of her work tasks and is secretly pleased to negatively affect the company with whom she is employed. According to the Q12, Emi is classified as ________.
actively disengaged
There are several steps that are crucial to effective time management. Which of the following steps will NOT improve the productivity of a business?
answering all emails as soon as they arrive
Steve has a new job as a data warehouse specialist. He has attended formal classes at the local university and informal classes provided by his employer in order to learn the skills required by his new job. Steve also has learned job skills by performing them during the workday. Steve has experienced a(n) ________.
apprentice training program
Donald was just assigned supervisory responsibilities for two problem employees. Donald tends to use tight controls and closely monitors employees' work. He believes threats are the best motivation tool out there. Which of the following BEST describes Donald's leadership style?
autocratic
The need for affiliation in McClelland's "three-needs" theory most closely resembles which need in Maslow's hierarchy?
belonging
UPS has a(n) ________ that allows businesses to examine UPS services and prices and track shipments.
company website
Doreen is a marketing instructor at the branch office of a local college. When she cannot teach one of her evening classes, she hires her friend Patrick to fill in for her. In this case, Patrick is a(n) ________.
contingent worker
Hilde's company wants to develop an understanding of the demographics of people purchasing its new product. The company wants to target its marketing at this demographic of people. The marketing department has used a database management system to identify the characteristics of buyers. Which of the following will be MOST useful for identifying the appropriate demographic group at which to target marketing?
data mining
Which of these falls directly under the responsibility of first-line managers?
day-to-day operations
When is the annual budget for an organization developed?
during tactical planning
Molave Furniture Company plans to launch a new website. Lila, the company's CIO, thinks that the company can better reach its customers through an interactive site that allows customers to view pictures of all furniture items, schedule an appointment with a sales consultant, or order items online. Which of the following areas of responsibility is Lila MOST specifically addressing?
e-commerce
Johanna decides she is bored with her current job and is ready to quit. She wants to take some time off and then look for a new job in a different city. Her coworker tells Johanna to check the company handbook to make sure her reasons for quitting are acceptable. Johanna knows this is not necessary because of the legal doctrine, ________.
employment at will
Karen is an accountant for a large construction company. Her supervisor decides to reward Karen's excellent performance with a one-time bonus. To Karen, this could be a(n) ________ motivator.
extrinsic
Natalia is a new employee in the sales department. Her early results are so tremendous that the regional sales manager sent an email to the sales department praising Natalia's work. To Natalia, this could be a(n) ________ motivator.
extrinsic
When Ford Motor Company formed management groups around areas of specific production, it was using a(n) ________ organization structure.
flat
What does a management information system (MIS) do that an IT system would typically NOT do?
focus on applying IT to solve business problems
Employers use electronic monitoring to ________.
gather information about an employee's activities while on the job
Ross's work team is made up of various members of the art department who have all worked together for many years. They like that they work in synch and rarely have to explain things to each other because they are so much alike. A threat to Ross' work team is narrow-mindedness caused by ________.
groupthink
Jamie is a school nurse and prefers to work on Mondays, Wednesdays, and Fridays. Her friend Cindy works as the school nurse on Tuesdays and Thursdays. They both work eight-hour days and are considered part-time employees. From this example, we know the school is offering ________.
job sharing
Recently, negotiations between a local housepainters union and their employer came to an impasse. The employer felt he had a legitimate position in the negotiations and refused to allow union member painters from entering the premises. This is called a ________.
lockout
Technology BEST supports whistle-blowers by ________.
making it possible for people to report a business's ethical violations anonymously
When Boeing recently produced its latest airplane, the Boeing 787, parts of the plane were manufactured by a firm in Italy, other parts were manufactured by a firm in Wichita, Kansas, and all of the elements of the plane were shipped to Everett, Washington, where the final assembly was completed. This is an example of a ________ organization.
network
Phishing is MOST OFTEN used to ________.
obtain personal information such as credit card numbers
Antonio owns a small auto body shop. He is concerned with apathy among his employees and decides to add some extrinsic motivators in hopes of increasing performance. Which of the following is NOT an extrinsic motivator Antonio may try?
offering work employees may find more satisfying
Yoshiko owns a greeting card store and recently hired a new daytime clerk. The new clerk is learning job skills by performing them under Yoshiko's informal direction. Yoshiko is conducting a(n) ________.
on-the-job training program
Which of the following types of plans represents a set of instructions for employees?
operational
Which of the following BEST describes how businesses convert raw data into information?
organizing the data in a way that helps make decisions
Products like Brandwatch and UberVU are used by companies to ________.
perform social media monitoring
Ben receives an e-mail purporting to be from his bank, advising him that new passwords are being distributed. The e-mail asks him to enter his current password, as well as other personal information. Ben sends the requested information and then notices the next day that funds have been withdrawn from his account without his knowledge or consent. Upon contacting the bank, Ben learns that the original e-mail was a fraud. Ben is a victim of ________.
phishing
Simulation training would be LEAST LIKELY to be used for which of the following jobs?
retail manager
A ________ is a graph that displays the values of two variables to see if there is a relationship between the variables.
scatter plot
What represents the highest level of planning in an organization?
strategic planning
Once long-term goals and objectives have been determined, middle management generates ________.
tactical plans
The World Intellectual Property Organization (WIPO) requires that e-businesses comply with the laws of ________.
the country in which they are based
Tasty Pastry Bakery Shop is having problems with its sticky buns. The bottoms are burning and the customers are complaining. Management has identified the problem and is looking into possible alternative solutions. They could change the recipe and reduce the sugar, which burns quickly. They could change the type of pan they are using. They could lower the temperature of the oven. They have tried changing the type of pan from steel cookie sheets to glass pans; however, the buns are still burning. What should they do now?
try reducing the amount of sugar or lowering the temperature
Jeffrey runs a small magazine, which has always been printed and mailed to subscribers. Jeffrey has dreamed of creating a way to provide customers with an inexpensive, portable, electronic resource for reading magazines. To inspire his employees and move them toward sharing in his dream, he holds small group meetings to explain how their efforts can contribute to his goals. Which of the following BEST describes Jeffrey's leadership style?
visionary
Which of the following is NOT a part of a typical management development program?
workforce profiles