Unit 4 quiz: teams

In a self-managed team: - Managers are entirely absent from team processes - There is no accountability - Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves - Leadership responsibilities often shift as members step up - Leadership is centralized

leadership responsibilities often shift as members step up Leadership responsibilities often are shared and shift as the demands on the team change and members step up.

Recent research shows that in early stages of team development, teams perform better when members have a high: Level of extraversion Level of agreeableness Internal locus of control Tolerance for uncertainty Level of introversion

tolerance of uncertainty Recent research shows that in the early stages of team development (i.e., forming and storming) teams perform better when members have a high tolerance for uncertainty (a personality trait).

In a true team, leadership must be shared. True False

true A group becomes a team when certain criteria are met, including that leadership becomes a shared activity.

To be a team, a group must be composed of members with complementary skills. True False

true A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Storming Performing Forming Adjourning Norming

norming Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.

A group role is a set of expected behaviors for members of the group as a whole. True False

true A role is a set of expected behaviors for a particular position, and a group role is a set of expected behaviors for members of the group as a whole.

One effective use of virtual teams is in brainstorming ideas or solutions to problems. True False

true The vast majority of organizations (72%) that use virtual teams indicate that brainstorming ideas or solutions to problems is the most successful task for such teams.

A document that describes how a team will operate is called a: Strategic plan Norm Contract Agenda Charter

charter Team charters describe how the team will operate, such as processes for sharing information and decision making (teamwork).

A person in the standard setter role will: Encourage all group members to participate Serve as a passive audience Foster group solidarity by accepting and praising various points of view Mediate conflict through reconciliation or humor Evaluate the quality of group processes

evaluate the quality of group processes Table 8.2 identifies the standard setter role as someone who evaluates the quality of group processes.

As groups move from forming into storming and then norming, the dependence of members on each other increases but team effectiveness decreases. True False

false Figure 8.2 shows that as teams move through the stages of group development, their dependent on each other increases as does their team effectiveness.

Formal groups in organizations fulfill organizational functions but not individual functions. True False

false Researchers point out that formal groups fulfill two basic functions: organizational and individual (see Table 8.1).

Teams composed of specialists from different areas are called self-managed teams. True False

false Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Cross-functionalism occurs when specialists from different areas are put on the same team.

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Orienter Procedural technician Coordinator Evaluator Recorder

procedural technician Larry is performing the role of a procedural technician. The procedural technician performs routine duties (e.g., handing out materials or rearranging seats).

A ________ is a set of expected behaviors for a particular position. Role Maintenance role Norm Competency Task role

role A role is a set of expected behaviors for a particular position, and a group role is a set of expected behaviors for members of the group as a whole.

Groups of workers who are given administrative oversight for their task domains are called: Cross-functional teams High performance teams Self-managed teams Informal teams Virtual teams

self managed teams Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains.

Teams are a cornerstone of work life in today's organizations. True False

true

According to research, the most effective teams are those with: - High agreeableness - High need for power - Similar levels of conscientiousness and mixed extraversion - High introversion - High extraversion

Similar levels of conscientiousness and mixed extraversion Specifically, teams with members who are very similar in terms of conscientiousness, but highly different in terms of extraversion, performed best.

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? Conforming Norming Forming Storming Performing

forming During the forming stage, group members tend to be uncertain and anxious about such things as their roles, the people in charge, and the group's goals.

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Coordinator Orienter Harmonizer Evaluator Energizer

harmonizer Bob is performing the role of a harmonizer within his work group. Maintenance roles foster supportive and constructive interpersonal relationships. A harmonizer mediates conflict through reconciliation or humor.

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Self-managed team Project team Centralized team Virtual team Advice team

self managed team Sarah and Bill's team is an example of a self-managed team. Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing. These are chores normally performed by managers. In short, employees in these unique work groups act as their own supervisor.

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group. True False

true Formal and informal groups often overlap, such as when a team of corporate auditors heads for the tennis courts after work.

One characteristic of a group is the potential for mutual interaction. True False

true The size of a group is limited by the potential for mutual interaction and mutual awareness.

Groups share norms and have goals. True False

true We define a group as (1) two or more freely interacting individuals who (2) share norms and (3) goals and (4) have a common identity.

Communication trust is: Trust of disclosure Trust of capability Trust of character Trust of expertise Trust of justice

trust of disclosure Communication trust is trust of disclosure, i.e. how well people share information and tell the truth.

A group member who says ________ is performing a task role. - "Let's hear from those who oppose this plan." - "You two agree more than you realize." - "Bill, we haven't heard from you yet. What do you think?" - "Karen, you make a very good point." - "Let's focus on the main goal here. What are we trying to accomplish?"

"Let's focus on the main goal here. What are we trying to accomplish?" Task roles enable the work group to define, clarify, and pursue a common purpose