UX interview questions
When you validate a design, what kind of data do you use?
Quantitative Workflow analyzer - measures completion time and number of clicks Task completion rate SUS Qualitative usability testing heuristic evaluations User feedback brain trust feedback SME and Exec feedback - GLG
Tell me about a time where you failed to meet a deadline.
We have YIR presentation at the end of the year, and it illustrates all the metrics Epic hit to it's employees I was working on a YIR section, and I underestimated how much design time the presentation required and I was going to miss an EOD deadline I sent the lead a message that I wouldn't be able to hit the deadline I worked overtime to complete it I accounted for the extra time the following year; and learned to give myself extra buffer time for design projects
Have you ever faced a situation in which your feedback/recommendation was not taken? How did you handle the situation?
Well it depends on the priority of the recommendation. If it was a critical fix, I'd look into understanding why they didn't implement it. Depending on the scope of the change, I would push them to find alternatives Collaborating with a different team Exploring other options that are more cost efficient.
How do you validate or conduct usability testing on a design?
What design questions do we have and that we need to validate? Send out a survey to recruit participants who are users Shape a usability study around those questions --Situations, task, goals, outcomes of success, probing questions Create a prototype in XD or ppt around the situations we outlined Facilitate a study with participants (around 5) and record findings and sus score Synthesize results with team and iterate
Are you a team player? Give us some examples.
Yes, I believe successful projects require a good level of cooperation, communication, and collaboration. Many times in the design phase I rope in the entire time to brainstorm ideas and solutions this gives everyone an opportunity to share and makes everyone feel heard. As a group we come consensus on the best idea and move forward with that.
How would you go about explaining a complex idea/problem to a client who is already frustrated?
empathize with them by acknowledging their frustrations. Determine if there is something that would calm them down once calm, and if they are willing to listen --don't assume baseline knowledge - move away from jargon Talk about what something does in simple terms rather than explain the process - the outcome I'd use illustrations Send them post meeting notes
What would you do when you encounter communication breakdowns at work?
escalate the issue and schedule a meeting with all stakeholders Discuss the issues and find a resolution Create follow-ups to ensure a breakdown doesn't happen again - this could be a recurring meeting or topic in a weekly check-in
What is the difference between information architecture and user experience?
information architecture - Infrastructure on the organization and structure of the product; high-level outline of the workflows and use cases. It typically shows pages and what actions are embedded in those pages User Experience - Is the experience the user has when interfacing with the product; the feelings they have when using a product
Please define the difference between information architecture, interaction design, usability, and user research?
information architecture - focuses on the high-level organization and structure of a solution Interaction design - how users interface/interact with a product/UI and can include motion design, layout, transitions. Usability - can the user successful complete what they set out to do User research - A variety of methods that helps users understand the user, their workflows, and their space
Where do you see your career in five years?
1-2 years be specific Learning as much as possible Use UX skills I've learned at epic to make my teams life a bit easier 3-5 broad approach Specialize in one growth route I look forward to develop mastery in my UX skills impacting larger projects Leverage industry knowledge with to mentor others In summary, I see myself working on different projects, level up and adding value along each step of the way the way
Can you explain UX design in no more than 10 words
A process that puts the user at the center
Tell us about yourself
yeah, for sure, So, I'm currently based in Seattle, WA and my most recent role was a user experience designer at Epic systems in Madison, WI, where I was an individual contributer for app teams dedicated to care coordination, pop health, CRM, and health apps and APIs. It was a great role where I led my project teams through end-to-end design. As a UX designer, I think it's really important to contribute to all phases of desgin because I've leveraged research insights to inform requirements and design decisions, and it helps me build my knowledge base of the product space. I've also been fortunate to go on multiple immersions and shadow health system staff, and I find it very fulfilling when I'm able to advocate for their needs, and design solutions that allow them to focus on their patients rather than the software. So that was my recent role at epic, But I started at Epic in the summer of 2018 on the Patient experience team, and during my time, I had helped epics patient portal reach the highest KLAS score for a patient portal for consecutive years. I also helped release MyChart's first design system, and delivered a Northstar for a hospital check-in app, called Welcome which is a project I'm very proud of. And north stars are ux driven research projects that produce a future vision for the app team This was really awesome because with the product leads and developers I spent a lot of time conducting user interviews, reviewing demos, and affinity diagramming to research the space I created a research document that included journey maps, insights, design principles that that summed up my research All of this work culminated to a future vision that I user tested and I presented to the R&D team which consisted of about 60 developers and testers The outcomes Developers referenced the research document for their projects A validated future vision prototype that was the guide post for the product team And then before epic i studied interaction design at the university of Washington. I've liked design since high school. Back then, I'd use the school's computers to use illustrator to design graphics and logos for clothes for a streetwear brand that never took off. My first design was actually a cool anchor that formed the letter 'S' with the chain links. It was really cool I swear. Going into college my interests changed into wanting to create digital solutions and eventually studying Interaction design. My program was in school of art and design, we prioritized understanding classic design principles, like colors, contrast, and typopgraphy, first before learning interaction design so I am profficient in visual design. These skills have translated extremely well to my recent experience because I was able easily contributre to designing presentations, UI, graphic elements, icons, motion design forms and anything that would need visual help. Epic had been really great to me and I enjoyed my time there, but I felt that it is time to explore new challenges, new fields, and take the next steps in my career. I'm interested in <company reason - why I'm interested> i As an advocate of human-centered design and team collaboration, I believe <company> would be a great company where my skills in the end-to-end design process, communication, and visual design would be put to good use. I'd appreciate the opportunity to help <company> support their users.
Have you ever been asked to provide feedback on other projects? Take us through your approach.
Ask them what design feedback do they have and focus on those specific areas Ask questions if I need clarifications on the user and use case Be objective, and lead with I think... Be respectful and critique the project not the person
What are the three most important UX Designer skills?
Collaboration - working within a team Empathy - empathizing with your users and teams Proactive - As a designer, i don't think you can be wait to be told what to do. Because the design process isn't linear you might have to be sure your ahead Scrappiness - you won't always have all the resources
What type of work environment do you feel best suits you?
Collaborative
How would you define design thinking?
Design thinking is a non-linear process that teams use to create user-centric solutions. It can me typically broken up into 4-5 stages of and be cycled through if necessary: exploring, defining, designing, and testing. My way design process is visually represented by the double diamond method
Tell me about a time when a project went off track. How did you fix it?
Determine a project is off track and not going to hit the deadline Create a meeting with all team members to discuss what we needed to do and what our timeline was. We worked back from dev comp and created bench marks that accounted for all the design phases and dev We developed and validated the project before the project was due
What is your process for deciding which features to add to your project - How do you balance business goals with the goals of the end-user
Does it fit within our scope; does it address a problem or fulfill a requirement? what use case does it affect; is a main or an outlier? what is the impact and how does it affect the UX for the user? what is the dev effort to add the feature? Does this need to be included in this version? Does it fit within our constraints - time
What makes a great UX Designer?
Empathy Creative Breakdown complex problems into simple steps and workflows knowing and contributing to the end-to-end design process detail-oriented Great communicator Great collaborator Autonomous Proactive
Which UX tools do you use in your day-to-day work life?
Graphics/storyboarding - Illustrator and photoshop Mockups - Adobe XD Prototyping - Adobe XD and Power point Presentations - Power point UX documentation - UCD plan (spreadsheet) Usability Results - Usability hub Heuristic evaluations - heuristic evals Workflow analyzer - measures the number of clicks
Take one of our products. How would you improve the UX?
How much do you know about their company and products Explore the app and jot down a few areas of improvements and develop a concrete plan for how to improve it.
How do you handle negative feedback?
I appreciate negative feedback, and prefer to be told as soon as possible because I'd like to be proactive in addressing the issues and taking action.
A UX client has a problem. Walk me through your response. - Please recall a difficult client you've had and how you handled the situation.
I don't take the critique personally I would try to diagnose what the problem is by asking probing questions. Depending on the issue -- I'd defend using design principles -- I'd defend using insights found during user research or usability testing -- If it's a business reason, or a use case we overlooked I'd incorporate the feedback into the next iteration.
What inspires you?
I find it very fulfilling when I'm able to advocate for their needs, and design solutions that allow them to focus on their patients rather than the software. I draw inspiration by seeing all the cool projects that everyone else is working on and talking to folks about their designs and process.
Tell us about a successful presentation you gave and why you think it did well.
I have given presentations to R&D teams that ranged from 60-100 team members about how to create and effectively use UX documentation. i think the reason it went well was: I scheduled time with a team lead learn what about UX documentation was confusing I crafted a presentation specific to the R&D team Created a script and reviewed it with fellow developers Practiced a lot
🔵 Tell me about a time when you disagreed with a business goal and how you handled it.
I have not disagreed with a business goals, but if i did Check my assumptions, and cement my concerns. Clarify what I think the goals mean and ask the manager how they see the goals understand the metrics of the business goal
On the spectrum of UX Researcher to UX Designer to Visual Designer, where do you see yourself and why?
I see myself smack dab in the center: UX designer. I believe that it's critical to understand the users and their workflows before design and I'm proficient with a variety of user research methods like user interviews, shadowing, affinity diagramming I was in school of art and design and we prioritized understanding classic design principles, like colors, contrast, and typography, first before learning interaction design so I am proficient in visual design. These skills have translated extremely well to my recent experience because I was able easily contribute to designing presentations, UI, graphic elements, icons, motion design forms and anything that would need visual help. And I marry skills from both ends to shape myself as a UX designer.
What kind of UX research methods and processes do you use when starting a new project?
I talk with product leads and developers, and internal staff to learn 'why the project why now' UX documentation to document the research questions we have and plan how we are going to answer them. --If we have a user or workflow question and internal staff don't know, we schedule user interviews with users --UX survey can also help provide answers in a way that's less expensive but less in-depth --If we are looking at the pain points of the current workflow, that could be a interview/shadow/demo, baseline heuristic eval,
Where do you think UX is heading? - Looking to the future, what do you think will be the next big thing in UX design?
I think UX is still considered that relatively new field, and where I see UX is heading is to Promote stricter accessibility standards To innovate within the Mixed reality space have a formal a seat at the table and impact product strategy reduce redundancy and develop internal style guides a greater sense of what the role entails
Do you prefer written or verbal communication?
I think it's vital that you're good at both, and it depends on the situation. If we are trying to brainstorm ideas I'd prefer verbal communication in a meeting. If there is a small design issue that needs to reviewed then I would prefer written.
What is the most important part of your design process?
I think the explore/research phase is the most important because I don't believe you can design without insights into your users and their workflows. It's provides the 'Why' to any designs
Please provide your definition to UX
I think user experience is the process of designing solutions that puts the user first and at the center decisions. The goals is to enhance and make a positive impact their day-to-day. You do this by collaborating with the user through the end-to-end design process, and conducting thorough user research and usability testing.
How do you balance business needs and technical restrictions with good design?
I use several methods Sharing research insights with stakeholders to inform design decisions Prioritization matrix - Collaborate with a team to prioritize important UX features Build/establish an MVP - focus on a limited scope that allows us balance good design, limited features, and cost Jakob nelson's usability heuristics - identify common usability issues
Someone on your team has a strong opinion about how a certain feature should be designed, but you disagree because you think it will not provide a good user experience. How do you approach the situation?
I would ask probing questions to understand where they are coming from. If they are coming from a business standpoint, I would take the angle that and explain how my approach addresses both user and business need. I would use the insights from research to back up the design decisions we made I would also paint them a user journey to convince them how my design would be beneficial to the usability.
If you design something and a Web Developer told you "we can't do that," what would you do?
I'd probe to see what specifically we can't do. If it's something thing they aren't experienced with, I'd advocate the importance of the feature/interaction to push them to look into it or find someone else who can If it's system component change, I'd set next steps to talk to members of that team to see how much of an effort it would take to make changes.
What made you decide to pursue a UX design career?
I've liked design since high school. Back then, I'd use the school's computers to use illustrator to design graphics and logos for clothes for a streetwear brand that never took off. My first design was actually a cool anchor that formed the letter 'S' with the chain links. It was really cool I swear. Going into college my interests changed into wanting to create digital solutions and eventually studying Interaction design.
How would you define visual hierarchy?
It's the visual sequence that users naturally view the page, screen or scene. It's the natural order of importance. As a designer you can control the visual hierarchy by making certain components standout.
How do you advocate for usability in your organization?
Macro and micro scale evangelizing Macro - Presentations to R&D about usability. Lean on outcomes and benefits. Micro - Educate team members about the importance of usability Talk to leadership and collaborate with them to address shortcomings
Please walk us through your design process
My design process typically follows 4 steps, understand, define, explore, and then validate. In understand, I'm looking to research users, their contexts, and workflow. i might also look at internal components to see if we can reuse a pattern. Some methods I'll use are ux audits, user interviews, or a competitive analysis. In define, we're narrowing in on goals and problems we're solving and review with internal stakeholders. Some methods I use here are journey and flow maps, and synthesis exercises In explore, I'm looking to explore different ideas or solutions through mockups or wireframes. I also review with stakeholders. In validate, we've narrowed down an approach and we need to test it. Typically, I'd make some iterations based on the feedback. The most cost efficient method has been to create prototypes in XD or ppt and conduct tasked-based usability test. Based on feedback we'll cycle through any of the previous stages if necessary. One of my favorite projects was my care gap project: The goal of this project was to design a task list framework that improves task organization and shows relevant information. Understand - We met with customers and internal stakeholders to talk about the current workflow and its shortcomings Define - Based on our findings, we determined that the best option was to introduce a new framework and reviewed the scope with internal staff. Design - I heavily collaborated with my team to iterate and design an initial approach validate - And then I created a usability study to validate our approach and created a number of iterations As a result we addressed many of the issues that came in the understand phase, and improved the usability of of our module through our workflow analyzer tool and external feedback.
Describe a product that you really love and why. How could you improve it?
My favorite product right now is Youtube. It provides interesting and useful content. It: --Know my interests --Provide the most up-to-date content that is related to my interests --Builds trust with me --And is extremely consistent If i'm looking at UX hiring tips, it will always provide me the most up to date and popular videos. And because it does this consistently, I trust the product to know what I want. And if I leave and come back it provides additional videos related to my interests On desktop, when exploring new vides, the explore tab isn't catered to my tastes so I don't use it to explore. Instead, I use the home page and scroll to find a video. --Instead of scrolling I'd implement a shuffle button at the top --Include a released subscription section at the top
What are your three biggest strengths?
Proactive/autonomy - I don't wait to be told what to do. I'm able to assess what we need to do next. Collaboration - Involving my cross-functional as much as possible Being scrappy - I come from experience where we had limited resources and had to be resourceful to ensure we were doing our due diligence in each design phase
Have you ever received professional criticism that you felt was unfair?
S: Early in my tenure at Epic, I worked with product leads to design future visions and I ran into issues where their expectations didn't meet mine. T: For this one project, I was tasked to design future vision for a product lead, and he expected a high-fidelity mockup in our initial reviews. For me, hi-fi mockups are the result of a number of iterations starting from lo fi wireframe or sketch and assumed that's where we would start. And so a couple meetings in, I received feedback that fidelity doesn't meet his expectation. A: To address the mixup, I scheduled time with product lead Clarified our expectations for this project establish an actual timeline and created benchmarks in the coming weeks R: As a result we were able to fix that hump in the process and we were able to deliver and awesome future vision. From that point on, I always establish expectations next steps make sure stakeholders are aligned.
Tell me a time you needed to influence others who had different opinions than you. What was the result?
S: Early in my tenure at Epic, I worked with product leads to design future visions and I ran into issues where their expectations didn't meet mine. T: For this one project, I was tasked to design future vision for a product lead, and he expected a high-fidelity mockup in our initial reviews. For me, hi-fi mockups are the result of a number of iterations starting from lo fi wireframe or sketch and assumed that's where we would start. And so a couple meetings in, I recieved feedback that fidelity doesn't meet his expectation. A: To address the mixup, I scheduled time with product lead --Clarified our expectations for this project --establish an actual timeline and created benchmarks in the coming weeks R: As a result we were able to fix that hump in the process and we were able to deliver and awesome future vision. From that point on, I always establish expectations next steps make sure stakeholders are aligned.
What do you think is the most important factor on a page/wireframe? Why?
Space allocation and prioritization of content You're only seeing visuals of space and assets and it's a cheap and easy way to quickly iterate through layouts and generate a consensus or test.
Let's take a look at your UX portfolio. Can you walk us through your process and methods for one of your projects?
Sure, i'd like to talk about my care gap project. One of the biggest constraints was that development needed to be finished in 6 months, and there was a lot to do regarding scope. The goal of this project was to design a task list framework that improves task organization and shows relevant information to outreach staff. I was the lead UX designer and led my team through through the end-to-end design phases that includes: explore, define, design, and validate and iterate My team consisted of newer developers who were eager to jump right into development and so I would occasionally push back or slow them down to make sure we were making informed decisions or doing the research needed. One tool that really helped me was our UX document called the UCD plan. This tool housed our design questions, the methods we planned to use to answer the question, and then the findings. I would manage this document and and keep the team accountable by making it a reoccurring topic at our weekly check-in. Eventually, this document would became source of truth when making design decisions. In the explore phase, I led my cross-functional team to share research findings after user interviews, and facilitated design meetings to break down complex workflows into flow maps and journey maps, which made it easier for us to articulate problems and goals to other stakeholders. In the define phase, the insights we learned informed our scope and requirements and then we had it reviewed and approved by leadership In the explore phase, designed high quality deliverables that included mockups for internal and customer review, and an Adobe XD prototype for task based usability testing. Once we had an approach we needed to validate it. Because we didn't have UX researchers, I created usability studies alongside the prototype to validate our approach, and collaborated with the team to facilitate virtual studies and synthesize results. After a few more iterations we completed development on time. As a result, we predicted our development to increase in staff's daily average task completion by at least 25%. Our design process was also used to benefit the UX culture of the app team, and I used this project as an example on good UCD planning and to the app team which resulted project teams fusing it.
Onboarding Take me through a couple of your favorite pieces in your UX design portfolio. - Tell me about one of your recent projects. Walk me through the design process, thinking, and final design.
The project I'm going to talk about is on my portfolio called MyChart onboarding Goal of this project was to design an onboarding experience to so patients feel prepared when they open the new homepage for the first time. I collaborated with another designer, and I led the initial onboarding audit and UI exploration. I led an initial UX audit to uncover and document any previous examples of onboarding that existed in MyChart. Through our audit, and a competitive analysis, I created design principles for our onboarding solutions I led the design exploration and created the template and graphics for our solution I collaborated with my cross-functional team that consisted of developers, QAers, and tech comm to iterate through descriptions I published an article in our internal style guide breaking down the different types of onboarding we audit and when to use them. As a result, millions of patients has viewed our onboarding a there hasn't been an uptick in helpdesk calls.
Care gap Take me through a couple of your favorite pieces in your UX design portfolio. - Tell me about one of your recent projects. Walk me through the design process, thinking, and final design.
The project I'm going to talk about is on my portfolio called the care gap project The goal of this project was to design a task list framework that improves task organization and shows relevant information. I was the lead UX designer and led my team through research, design exploration, and validation phases My team consisted of newer developers who were eager to jump right into development and I would occasionally push back to make sure we were making informed decisions or doing the research needed. One tool that really helped me was our UX document. I would manage our documentation to keep the team accountable to answer design questions, and became source of reference when making design decisions I also led my cross-functional team to share research findings after user interviews, and facilitated design meetings to break down complex workflows into flow maps and journey maps, which made it easier for us to articulate problems and goals to other stakeholders. I also designed high quality deliverables that included mockups for internal and customer review, and an Adobe XD prototype for task based usability testing. And then because we don't have UX researchers, I created usability studies alongside the prototype to validate our approach, and collaborated with the team to facilitate virtual studies and synthesize results. As a result, we predicted our development to increase in staff's daily average task completion by at least 25%. Our design process was also used to benefit the UX culture of the app team, and I used this project as an example on good UCD planning and to the app team which resulted project teams fusing it.
Have you ever worked on a project where the requirements suddenly changed? How did you react?
There are some fundamental questions we need to ask: Does it change out goal? where are we in the project? does it make us go back in the design process? does it make us rethink the solution? Yes, there have been times where we miss a usecase but needs to be included into the scope of the project. I think the first thing we have to do is set a timeline from that point to dev completion asking can we fit design and dev within the allotted time or do we need to push back Then began by asking design questions. If we don't have answers we conduct user research to find them and then jump into design note
Tell me about a time when you took on a significant task outside of your usual area of job responsibility.
There wasn't a set precedent that UXDs are only supposed to work software while E&D works on physical products Boost team was asking for a redesign of their physical report template they hand to customers I'd understanding needs and goals and drafted an initial template before being told it wasn't my responsibility. I message reps from the E&D team about the project, and told them I'd be happy to continue owning it if they didn't have the bandwidth. They agreed and I signed them on as reveiwers. As a result, I completed the template redesign and it was approved by the immediate team and E&D folk. For future projects, I passed them to the E&D team.
What analytical tools, data and KPIs have you used to evaluate your previous designs? - After product launch, how do you measure the success of a product?
This is something Epic was not good at, but something we were actively trying to improve. Workflow analyzer to measure the number of clicks I've designed dashboards for my teams so managers can evaluate their staff --How many task completions per day - output --How long someone is in a patient's chart/CRM - how long they are dealing with a customer What we would have liked --Reducing the time it takes to prepare for an outreach call --Health systems meeting target goals Internal survey campaigns Measure the number of QA notes for an app
How would you define the difference between UX and other design disciplines?
UX - understanding the user's journey and creating a user-centric solution that improves their day-to-day Graphic - Creating user-centric visuals that spark Joy ID - Creating user-centric products that can be mass manufactured
What do you do when a stakeholder disagrees with the results of your UX research?
Understand why and what they disagree with Find examples that back up my findings Qualitative - Ask for their interpretation of the insights? The goal is to be aligned. If i disagree with them I would heavily lean on users and use cases Quantitative - explain the goal of these metrics and elaborate how you gathered them
What do you think is the value of UX?
Users received a user-centered product that allows them to do the things they need to do and not focus on the software. Business are able to retain users and increase customer satisfaction, reduce development time because they don't have to back track. Because products are wanted businesses are also increasing sales.
What past experience have you had working in design alongside Software Developers?
all of my projects I've worked with developers I think it's important to include engineers in all steps of design - --in research, I ask them what design questions they have and involve them in synthesizing findings and generating principles --I also work with them to define the problem, goals, requirements, and technical constraints. --In design, I work with them to brainstorm ideas and review iterations. I know they aim to reduce redundancy, so I'll work with them to see if we could reuse a component or pattern as a solution. I also aim to create positive relationships with engineers. I'd like them to feel comfortable to reach out to me for design questions or reviews. I also think the can make for design allies and advocate for good user centered design proactive.
When you and another stakeholder disagree on one of your designs, how do you bring the other person to your side?
be diplomatic by empathizing with the stakeholder and understand what they are advocating for I would try to diagnose what the problem is by asking probing questions. Depending on the issue I'd defend using design principles I'd defend using insights found during user research or usability testing If it's a business reason, or a use case we overlooked I'd incorporate the feedback into the next iteration.
In your life as a Designer, what was the most innovative design you have produced?
care gap project It was designing a task list that reused an existing framework in Epic, but the framework would be entirely new to users and we project would improve the quality of life and productivity of outreach staff. I was the lead UX designer and led my team through research, design exploration, and validation phases My team consisted of newer developers who were eager to jump right into development and I would occasionally push back to make sure we were making informed decisions or doing the research needed. One tool that really helped me was our UX document. I would manage our documentation to keep the team accountable to answer design questions, and became source of reference when making design decisions I also led my cross-functional team to share research findings after user interviews, and facilitated design meetings to break down complex workflows into flow maps and journey maps, which made it easier for us to articulate problems and goals to other stakeholders. I also designed high quality deliverables that included mockups for internal and customer review, and an Adobe XD prototype for task based usability testing. And then because we don't have UX researchers, I created usability studies alongside the prototype to validate our approach, and collaborated with the team to facilitate virtual studies and synthesize results. As a result, we predicted our development to increase in staff's daily average task completion by at least 25%. Our design process was also used to benefit the UX culture of the app team, and I used this project as an example on good UCD planning and to the app team which resulted project teams fusing it.
How would you explain a complicated technical problem to a colleague with less technical understanding?
don't assume baseline knowledge - move away from jargon Talk about what something does in simple terms rather than explain the process - the outcome I'd use illustrations
Please take us through some of the differences between designing for desktop and mobile devices?
tappable vs clickable actions finger scrolling Vs. Mouse scrolling Screen size UI patterns - gestures, nav bars Situational differences
Take us through a UX design example from your project portfolio where you set out to solve a business problem.
the care gap project was a business problem, because the current module was receiving a lot of negative feedback. To address this issue and to make ourselves more competitive, HP planned to release a new VBPM module and with it an improved care coordination tool that improves outreach staff workflows starting with care gap outreach staff. The goal of this project was to design a task list framework that improves task organization and shows relevant information to outreach staff. I was the lead UX designer and led my team through through the end-to-end design phases that includes: explore, define, design, and validate and iterate My team consisted of newer developers who were eager to jump right into development and so I would occasionally push back or slow them down to make sure we were making informed decisions or doing the research needed. One tool that really helped me was our UX document called the UCD plan. This tool housed our design questions, the methods we planned to use to answer the question, and then the findings. I would manage this document and and keep the team accountable by making it a reoccurring topic at our weekly check-in. Eventually, this document would became source of truth when making design decisions. In the explore phase, I led my cross-functional team to share research findings after user interviews, and facilitated design meetings to break down complex workflows into flow maps and journey maps, which made it easier for us to articulate problems and goals to other stakeholders. In the define phase, the insights we learned informed our scope and requirements and then we had it reviewed and approved by leadership In the explore phase, designed high quality deliverables that included mockups for internal and customer review, and an Adobe XD prototype for task based usability testing. Once we had an approach we needed to validate it. Because we didn't have UX researchers, I created usability studies alongside the prototype to validate our approach, and collaborated with the team to facilitate virtual studies and synthesize results. After a few more iterations we completed development on time. As a result, we predicted our development to increase in staff's daily average task completion by at least 25%. Our design process was also used to benefit the UX culture of the app team, and I used this project as an example on good UCD planning and to the app team which resulted project teams fusing it.
In your work, how do you practice universal design? - How do you make a product accessible to users with disabilities?
the goal of universal design is to serve as many people as possible (inevitably leaves some people out) --Equitable use - useful for a diverse cast of users: WCAGG standards --flexibility of use - Jaws for screen readers --simple and intuitive use - health literacy --perceptible information --tolerance for error --Low physical effort --appropriate size and space Example --WCAAG standard --low light and high contrast modes --JAWs for screen readers --Health literacy - 5th grade reading level --Liberal use of labels --Usability testing with real users
How would you describe the basic philosophies or principles that inform your designs?
user centric - designed with the user in mind Joy-2-use - high visual standards and great usability Outcome driven - tested thoroughly data informed - Addressing pain points
🔵 Pick a product, identify a UX design problem, and describe how you would conduct research.
youtube I like exploring videos that are catered to my profile. The explore isn't great for this so I use the home section a scroll, and use the refresh button if I'm looking for options. How might we promote the ease of use of searching for catered content Create a baseline study to see how folks currently explore videos Create an approach - add an option in the explore menu, and adding a button in the sticky tag menu AB test the additions against the original measure --SUS --Task Completion & AVG completion time --Inability
