WGU COM101 Exam Two Chapters 5-7

College students spend approximately what proportion of their time listening to others and the mass media? a. 50 percent b. 25 percent c. 75 percent d. 65 percent

a. 50 percent

Grayson doesn't talk about his parents' divorce with his girlfriend because it is still a painful subject to discuss. What factor affecting self-disclosure can be identified here? a. Disclosure might be avoided for a variety of reasons. b. Disclosure tends to be reciprocal. c. Disclosure helps build relationships. d. Relational satisfaction and disclosure are curvilinearly related.

a. Disclosure might be avoided for a variety of reasons.

Which of the following is NOT an effective means of using verbal communication when listening? a. Use evaluative, nondescriptive comments. b. Ask questions. c. Provide affirmative and affirming statements. d. Vary verbal responses.

a. Use evaluative, nondescriptive comments.

Which of the following is a reason people terminate relationships? a. aggressiveness b. compliance-gaining c. personal idioms d. behavioral flexibility

a. aggressiveness

Which two concepts seem most closely related? a. egocentrism and personal bias b. defensiveness and self-focus c. experiential superiority and defensiveness d. personal bias and defensiveness

a. egocentrism and personal bias

Listening that is considered active and involves understanding the perspective of another person is called: a. empathetic listening b. verbal listening c. assessment listening d. perception listening e. critical listening

a. empathetic listening

Children with higher levels of language development are more likely to a. have more efficient working memory. b. have less efficient working memory. c. develop better hearing skills. d. develop less effective hearing skills.

a. have more efficient working memory.

According to William Shultz, three interpersonal needs that are satisfied through interaction with others are a. inclusion, affection, and control. b. physical well-being, safety, and security. c. inclusion, self-actualization, and socialization. d. esteem, affection, and control.

a. inclusion, affection, and control.

The phrases "This will be on your quiz Friday" and "The second type of listening is..." are examples of a. lecture cues b. nonverbal cues c. schema d. ethical listening behaviors

a. lecture cues

Which of the following is NOT one of the three stages in interpersonal relationships? a. social penetration b. relational development c. relational deterioration d. relational maintenance

a. social penetration

Which of the following statements about active listening is FALSE? a. Active listening is "involved listening with a purpose." b. Active listening and empathetic listening are exactly the same thing. c. Active listening is characterized by movement, change, and responsiveness on the part of the listener. d. Active listening implies feedback to the speaker.

b. Active listening and empathetic listening are exactly the same thing.

Which of the following is a good example of a complementary relationship? a. She likes him a lot, but he doesn't think much of her. b. She is shy, and he likes to speak for both of them. c. She and he are both good at math, so together they do the family budget. d. She and he like food so they both enjoy every meal.

b. She is shy, and he likes to speak for both of them.

Which of the following is an example of hearing rather than listening? a. He heard what she said and responded with an appropriate answer. b. The sound of firecrackers filled the nighttime air. c. He heard the sound outside and decided that the noise must have been a car accident. d. She heard his cry for help and reacted by immediately calling the rescue squad.

b. The sound of firecrackers filled the nighttime air.

A relationship in which the two people are very similar is called a. a complementary relationship b. a symmetrical relationship c. a cost-benefit relationship d. an independent relationship

b. a symmetrical relationship

A relationship in which the two people are very similar is called a. a complementary relationship. b. a symmetrical relationship. c. a cost-benefit relationship. d. an independent relationship.

b. a symmetrical relationship.

Which type of need can only be fulfilled through interpersonal interaction? a. safety b. affection c. security d. information

b. affection

"The ability to alter behavior in order to adapt to new situations and to relate in new way when necessary" is a definition of a. androgyny b. behavioral flexibility c. passages d. complementary relationships.

b. behavioral flexibility

When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are a. encountering a barrier to listening. b. checking your understanding or perception of the speaker. c. engaging in listening for employment. d. employing nonverbal listening behaviors.

b. checking your understanding or perception of the speaker.

When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are a. encountering a barrier to listening b. checking your understanding or perception of the speaker. c. engaging in listening for enjoyment. d. employing nonverbal listening behaviors.

b. checking your understanding or perception of the speaker.

Iakopa is good at writing and understanding literature; Marian is a whiz at math and statistics; together they make a great pair. The concept of friendship illustrated here is a. symmetry b. complementarity c. responsiveness d. proximity

b. complementarity

When you analyze the speaker in a situation to make judgments about the message presented you are engaging in ______ a. active listening. b. critical thinking. c. second-person observation. d. long-term memory.

b. critical thinking.

Raymond and Terry have a strong relationship and share many things with each other. At times, however, Raymond feels that Terry wants to know what he is doing at all times. Which dialectical tension is Raymond most likely experiencing? a. integration and separation b. expression and privacy c. stability and change d. old and new

b. expression and privacy

A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a a. semantic distraction. b. factual distraction. c. mental distraction. d. physical distraction.

b. factual distraction.

In which stage of how friends develop do people determine that they gave mutual interests or other common ground? a. role-limited interaction b. friendly relations c. nascent friendship d. stabilized friendship

b. friendly relations

"You need to remember this because it will be on the quiz." What type of lecture cue is this statement? a. semantic b. importance c. nonverbal d. organizational

b. importance

Which of the following is an inference? a. I see that road is narrow and curvy. b. There is no shoulder, and there is no centerline. c. The road appears dangerous for ordinary travel. d. The trees grow close to the road, this reducing light.

c. The road appears dangerous for ordinary travel.

Dante was walking across campus in a hurry. On the way he saw his friends Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. Just a few seconds after Dante left, Aarav had already forgotten the number. This would be because the information only went as far as Aarav's a. schema. b. short-term memory. c. long-term memory. d. automatic attention

b. short-term memory.

The opposite of defensiveness communication is a. descriptive communication. b. supportive communication. c. provisional communication. d. neutral communication.

b. supportive communication.

Rashi and Anita marry because they are of the same cultural background. This is most likely what type of relationship? a. asymmetrical b. symmetrical c. co-cultural d. ethnocentric

b. symmetrical

Which of the following is an example of a physical distraction to listening? a. "I didn't know what he said because I was so worried about what the kids were doing in my absence." b. "Are you kidding? All I could think about was my vacation that starts tomorrow." c. "The two people talking in the row ahead of me kept me from catching very much of his lecture. d. "I could not pay attention to anything she said after she mentioned feminist history."

c. "The two people talking in the row ahead of me kept me from catching very much of his lecture."

What is one strategy for appropriate self-disclosure in interpersonal relationships? a. Gradually decrease disclosure as your relationship develops. b. Disclose all information, even if it might cause you personal harm. c. Reveal information to others as they reveal information to you. d. Remember that disclosure is the same across all cultures.

c. Reveal information to others as they reveal information to you.

Comments such as "Yes" and "I see" provide what type of verbal communicative response? a. concern b. worry c. affirmation d. confusion e. apprehension

c. affirmation

Empathetic listening differs from active listening in that a. active listening is one kind of empathetic listening. b. active and empathetic listening are both purposeful. c. empathetic listening adds the goal of understanding. d. empathetic listening invites more feedback.

c. empathetic listening adds the goal of understanding.

Empathetic listening differs from active listening in that a. active listening is one kind of empathic listening. b. active and empathic are both purposeful. c. empathic listening adds the goal of understanding. d. empathic listening invites more feedback.

c. empathic listening adds the goal of understanding.

Relationships in which the two people are not romantically involved but have a sexual relationship are called a. a nascent friends. b. stabilized friendships. c. friends with benefits. d. diminished friendships.

c. friends with benefits.

Relationships in which the two people are not romantically involved but have a sexual relationship are called a. nascent friends. b. stabilized friendships. c. friends with benefits. d. diminished friendships.

c. friends with benefits.

Tinnitus is something that would be most likely to affect your a. nonverbal gestures b. listening c. hearing d. speaking

c. hearing

In which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting? a. a role-limited interaction b. friendly relations c. nascent friendships d. stabilized friendship

c. nascent friendships

Three basic interpersonal needs that are satisfied through interaction with others, according to psychologist Williams Shutz a. wants, needs, and perceptions b. analysis, reasoning, and assessment c. need for inclusion, affection and control d. assessment, control and analysis e. control, evaluation and assessment

c. need for inclusion, affection and control

Which relational dialectic involves tensions surrounding the need for consistency in a relationship as well as "newness and novelty"? a. integration and separation b. expression and privacy c. stability and change d. old and new

c. stability and change

Which of the following is true about men's listening behaviors as compared to woman's listening behaviors? a. Women interrupt less often. b. Men like more complex information that requires careful evaluation. c. Women like short concise communication. d. Men listen in order to take action and solve problems.

d. Men listen in order to take action and solve problems.

Pria's boyfriend Leonard doesn't tell her about his family anymore. This makes her upset with their relationship. What factor affecting self-disclosure can be identified here? a. Disclosure might be avoided for a variety of reasons. b. Disclosure tends to be reciprocal. c. Disclosure helps build relationships. d. Relational satisfaction and disclosure are curvilinearly related.

d. Relational satisfaction and disclosure are curvilinearly related.

Which of the following is essential to demonstrating active listening? a. Lean back in your chair. b. Keep a tense body posture. c. Sit without crossing your arms or legs. d. Sit or stand so you are directly facing the speaker.

d. Sit or stand so you are directly facing the speaker.

Which of the following is not necessarily part of the process of listening? a. The stimuli are picked up by the ear. b. The nerves transmit sensations to the brain. c. The brain assigns meanings to the stimuli. d. The receiver responds with a return message.

d. The receiver responds with a return message.

Which of the following best exhibits critical thinking? a. You are able to memorize what you hear. b. You are able to recall most of what you listen to. c. You are able to interpret what you hear and apply it to other knowledge. d. You are able to use what you know to apply standards to what you hear and decide the merits of the message.

d. You are able to use what you know to apply standards to what you hear and decide the merits of the message.

Which of the following would be a good example of self-disclosure? a. You tell the person you meet that you are nearly six feet tall. b. You tell the person you meet that you are an African American. c. You tell the person you meet that you are getting bald. d. You tell the person that you meet that your parents were originally from Mississippi.

d. You tell the person that you meet that your parents were originally from Mississippi.

When engaging in critical listening, one challenges the speaker's message by evaluating its: a. nonverbal appeal, verbal appeal, engagement b. clarity, nonverbal appeal, verbal appeal c. trustworthiness, credibility, message appeal d. accuracy, meaningfulness, and utility e. verbal appeal, insight, credibility

d. accuracy, meaningfulness, and utility

Which of the following is a limitation of short-term memory? a. automatic attention b. inability to access schema c. lack of stimulus cues from working memory d. can only hold five to nine "bits" of information on average

d. can only hold five to nine "bits" of information on average

The ability to listen to, mentally process, and recall lecture information is called: a. assessment listening b. dyadic communication c. message appeal d. lecture listening e. information literacy

d. lecture listening

Which association is NOT part of the textbook definition of interpersonal relationships? a. one between two or more people who are interdependent b. open between two or more people who have interacted for some period of time c. one between two or more people who use some consistent patterns of interaction d. one between two or more people who exhibit affection toward each other

d. one between two or more people who exhibit affection toward each other

In relationships, formalized patterns of actions or words that are followed regularly and are indicators of relational uniqueness are called a. personal idioms. b. relational dialectics. c. uncertainty reducers. d. rituals.

d. rituals.

A skill in critical listening which you perceive the speaker as competent and trustworthy is referred to as: a. a second-person observation b. a first-person observation c. source perception d. source credibility e. verbal reasoning

d. source credibility

One of the suggestions for being a better listener in the workplace is to "plan for nuggets." The strategy recommended for doing this involves a. being empathetic when listening to others. b. asking others to provide you with feedback. c. considering the source of the message. d. using a separate column in your notes.

d. using a separate column in your notes.