When/who to email

client requesting expedited refund

Manager/support manager

client requests PIF on account

PIF RI

client needs NC Atty list emailed (LORG)

agent

client needs NC Atty list emailed (NDR)

agent

LORG client requesting payoff estimate via email

client request

LORG client requesting to payoff remaining payments on a cc

client request

LORG client requests list of creditors and status via email

client request

Client needs an attached doc to be mailed

correspondence RI

LORG client requesting welcome package to be mailed

correspondence ri

NDR client requesting lump pay off on current SIF

csops

NDR client requesting payoff estimate to be sent via email

csops

NDR client requests list of creditors

csops

expedited negotiations or updates on legal account (NDR)

legalops

LORG client asking for updates on garnishment on SIF account

litigation

client requesting refund

refunds