When/who to email
client requesting expedited refund
Manager/support manager
client requests PIF on account
PIF RI
client needs NC Atty list emailed (LORG)
agent
client needs NC Atty list emailed (NDR)
agent
LORG client requesting payoff estimate via email
client request
LORG client requesting to payoff remaining payments on a cc
client request
LORG client requests list of creditors and status via email
client request
Client needs an attached doc to be mailed
correspondence RI
LORG client requesting welcome package to be mailed
correspondence ri
NDR client requesting lump pay off on current SIF
csops
NDR client requesting payoff estimate to be sent via email
csops
NDR client requests list of creditors
csops
expedited negotiations or updates on legal account (NDR)
legalops
LORG client asking for updates on garnishment on SIF account
litigation
client requesting refund
refunds
