Workplace Readiness Skills 6-12

it provides the opportunity to eat healthier.

A benefit to preparing and taking your own lunch to work is:

Follow the established customer-service policy.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

To be fired, reassigned, or demoted.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

acceptance.

All of the following are barriers to respecting diversity EXCEPT:

remain calm and focused on a solution.

An angry coworker complains about the way you do your job. Your BEST response is to

asking her mock questions and giving feedback.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by

Restate the key question and ask if your understanding is correct.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Respect for diversity

Being considerate of other people and cultures is an example of which workplace readiness skill?

Acquire and prove new industry knowledge.

If you are interested in a promotion, which of the following is essential?

eet the customer and ask if he would like her assistance.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Focusing exclusively on individual roles.

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?

internal customer service.

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

diversity.

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

the business cycle.

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

surplus

What is the result of a large supply but a low demand for a particular product?

Introduction

What part of your speech sets the tone, gains trust, and gets the audience's attention?

cover letter.

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your

find middle ground or a win-win solution.

When resolving conflict, the main goal is to:

Working collaboratively with others

Which of the following BEST describes contributing to the success of any team?

Company values

Which of the following is most closely related to the "culture" of an organization?

Negotiation

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

treat the person with dignity and respect.

While in the workplace, you meet a person with a disability. You should

treat her as you would any other customer.

While waiting on customers, you notice an elderly woman looking at new computers. You should assume she knows less about computers than the younger customers you serve.

There is a broader range of talents, skills, and creativity.

Why is having cultural diversity on a company's staff a good idea?

lose 10 pounds in a month.

You are concerned because you are 50 pounds overweight. A logical, short-term goal is to:

Remain calm and report the problem up the chain of command.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

The mission statement

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.