101.03 Basic Communication

Leaning forward during a conversation might communicate:

"I'm interested in what you are saying."

Which of the following statements is NOT true about close-ended questions?

Begin with "why"

How should a salon professional respond to a client insisting on a certain hair color that would not be flattering to their complexion?

By tactfully suggesting otherwise

Pronouncing words clearly, precisely and accurately is referred to as:

Enunciation

The strength of volume during a verbal exchange is called:

Force

Changing the pitch of your voice while speaking is called:

Inflection

Which of the following descriptions is true of speaking with clarity?

Less is more

Eye contact, smiling and posture are all examples of:

Nonverbal communication

The nearness of another to one's personal space is known as:

Proximity

The tempo used during a verbal exchange is called the:

Rate

Use of a prompting comment such as "go on" is an example of a listening strategy called:

Respond

Which of the following statements does NOT reflect proper grammar?

This oil works good on a normal skin type

Which of the following statements describes an appropriate technique to use when making eye contact?

Use eye contact throughout the conversation to demonstrate interest

The tone or inflection of your voice, level and rate of speech all play a role in:

Verbal communication

Translating what you heard into your own words is referred to as:

paraphrasing