104.5 Create Service Essential

what a product does; reduces frizz, strengthens, protects, relaxes

benefit

During the create service, you need to make the client experience count. Pay special attention to your ______ clients; it helps to make a list of your _______ favorite customers of the week. Suggest ______-____ services that enhance the existing cut or color. Suggest and create ways for the client to style their hair in _____ ways.

best, five, add-on, new

products characteristics or whats in it; natural bristles, vitamin E, and almond oil

feature

During the create service, you need to make the client experience memorable. Work with intent and ______ as you are performing the service and be sure to check your work as you go. Keep your work ______ and make it ________. Know your ______ and remember that you are limited to the client's ______.

focus, simple, repeatable, products, desires

You need to show your client _____ you are doing, tell the client what ______ and _____ you are using and why, and teach the client how to _______ this look at home.

what, products, tools, maintain

During the create service, you need to make the client experience memorable. Listen to your client, as many use salon time as a form of _____. Maintain a __________ ambiance that de-stresses your client. Pay attention to _______ and _________ cues. Keep the conversation professional and avoid topics like _______, ______, sex, romance, or politics even if the client brings them up. Do not talk about ______ too much and be sure to ask questions that get the client talking about ____________.

therapy, relaxed, verbal, nonverbal, religion, money, yourself, themselves

When creating a look, the goal is to produce _____, ______. and _____ results

functional, predictable, pleasing

During the create service, you need to make the client experience count. Provide _________ by teaching clients how to do their hair at home. Share new ___________ you have learned and show enthusiasm.

knowledge, techniques

Do not perform services that the client cannot __________ or ________ at home unless it is a ______-______ service for a special event. Put the _______ in the clients hand and show exactly where to ______ the blow dryer.

recreate, maintain, one-time, brush, position

During the create service, you need to make the client experience count. Use various ______ techniques to care for clients.

relaxing

Clients are most concerned about product ________; when discussing a products benefits, be sure to include what the product does, its _________ and _______, how the clients skin/hair/nails will be ________, and what the clients will ______ or _____ from using this product.

results, quality, convenience, effected, gain, lose

The most important steps of create are _____, _____, and ______. As you perform the service on a client, use products in an ______ way., _______ the steps and actions that are taking place, recommend _______, tools, and techniques for follow-up care.

show, teach, tell, economical, explain, products

During the create service, you need to make the client experience count. Make the extras _______ and _______. Gaining ______/agreement helps the client feel in _______. Offer free ________ trims and ______ trims for clients any time.

special, extraordinary, consent, control, fringe, neck