1.4.M - Lesson Assessment
Select all valid consumer rights listed below: -the right to be heard and to voice opinions about products and services -the right to push in line and expect better service if you are a repeat shopper -the right to buy anything online that is available in a store -the right to an explanation of all guarantees and warranty information about a product before purchasing -the right to choose (and not be forced) to accept a certain company's product -the right to double the compensation for bad service -the right to be informed about products and any potential hazards involved with the use of a product -the right to be safe, and for all products and services to be safe -the right to a complete refund without any proof of purchase such as a receipt
the right to be heard and to voice opinions about products and services/the right to an explanation of all guarantees and warranty information about a product before purchasing/the right to choose (and not be forced) to accept a certain company's product/the right to be informed about products and any potential hazards involved with the use of a product/the right to be safe, and for all products and services to be safe
As a consumer, if you are not treated fairly or have a problem with a product or service, who should you contact? Match the correct response with each problem. -poor cell phone reception -bad tread wear on some new tires -milk that is sour but stamped with a date still in the future -electric outage due to storms or bad weather -poor satellite television reception -car running badly just after a tune-up -errors in your bank statement -people smoking in the break room at work
your cell phone service provider/tire store or manufacturer/local grocery store where you buy groceries/electric utility provider/satellite service provider/local mechanic used for servicing your car/your local bank customer service/your supervisor or human resources
Why is it a good idea for consumers to know what is in the food and products they buy? Choose all correct answers: -because it takes up room on the label -because some people need low-salt products -because it makes the consumer feel smart -because some people cannot have foods produced in plants that also process peanuts -because grocery stores don't want to have to personally tell customers the ingredients -because some people want to copy and sell the same product -because caloric intake is important for some people to know -because people are nosy -because some people are allergic to some foods (such as peanuts) -because some people are on special diets and need to know specific percentages of certain items
because some people need low-salt products/because some people cannot have foods produced in plants that also process peanuts/because caloric intake is important for some people to know/because some people are allergic to some foods (such as peanuts)/because some people are on special diets and need to know specific percentages of certain items
Because consumers have a right to choose among competing services instead of being forced to accept one company's service, often a certain service will be available from several different companies. What are some of these services? Choose the BEST answer. -police departments, snow removal, fire and rescue -highway systems, toll roads, water service -grocery stores, lawn services, medical services -phone service, television service, health insurance -school systems, utilities, car repair
phone service, television service, health insurance
Consumers have a right to a healthy environment. As a result new laws and regulations have been enforced to create safer and healthier environments for all consumers. Choose any of the statements below that support this effort: -strict emissions laws on coal-burning manufacturing plants -no smoking in restaurants -free tickets to professional basketball games -stricter pollutant emissions ratings on automobiles -no smoking on airplanes -free food samples at grocery stores -no smoking in public areas such as hotel lobbies and businesses -exercise rooms and equipment for employee use at businesses
strict emissions laws on coal-burning manufacturing plants/no smoking in restaurants/stricter pollutant emissions ratings on automobiles/no smoking on airplanes/no smoking in public areas such as hotel lobbies and businesses
