2024 Salesforce admin exam dumps
The Client Services and Customer Support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request? A. Component Visibility B. Record Type Assignment C. Sharing settings D. Page Layout Assignment
A Explanation: Component visibility properties appear when you select a component on a record, app, or Home page in the Lightning App Builder. This behavior applies to standard components, custom components, and components from AppExchange. In this question, there is no need to do anything to your custom object.
Users at XYZ Inc. want to be able to create a task that will repeat every two weeks. What should an administrator do to meet the requirement? A. Enable Creation of. Recurring Tasks. B. Turn on Recurring Activities. C. Workflow rule to create recurring tasks. D. Flow to create recurring tasks.
A Explanation: In Salesforce, we have inbuilt feature to create recurring tasks when the previous task is closed. A recurrence task is a task created repeatedly until the criteria specified are met. It is used to create a repeating task when the current task is marked as completed or overdue. Steps for Recurrence Task: Go to setup > Customize > Activities > Task Page layout.
To improve customer service, the service manager at an organization wants to let customers know that they have receive different email notifications that low-priority cases. The administrator has created three email templets for this purpose. How should an administrator configure this requirement? A. Create one auto-response rule. Configure three entry critical and set a filter for case priority. Select the appropriate email template for each rule entry. B. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email templet for each rule. C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email templet for the rule. D. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email templet for each rule e
A Explanation: in this question, the key is sending out an automated response to customers to notify them via email that their case is created and the email templet shall be different based on the case's priority. The Auto-response rules let you automatically send email responses to lead or case submissions based on record's attributes. For example, you can send an automatic reply to customers to let them know someone at your company received their inquiry. We don't need three auto-response rules here, it can be done by one rule with three different entry criteria.
A printer manufacturer is bringing a new type of printer to market. An administrator needs to create a sales process for this new product. What are three considerations for the administrator in this scenario? Choose 3 answers. A. The record type's page layout is assigned to users through their profile assignment. B. An opportunity record type will need to be created and assigned to the sales process. C. Adding a new value to the record type master pick list value list adds the value to all existing record type pick lists. D. All pick list values on the page layout must be added to the master pick list value list or be active values. E. The record type name assignment becomes permanent upon save of a new record type.
A,B,D Explanation: While creating a new sales process, 1. All desired opportunity stages must be already existing in the available values or should be first added to the master pick list and then selected while creating a new sales process. 2. After creating a new Sales Process, it should be associated with one or more Opportunity record type 3. Then, Assign the layout to the new Opportunity record type. 4. The record type's page layout is assigned to users through their profile assignment.
An administrator has been asked to replace some workflow rules that are doing simple field updates when a lead is created to Improve processing time. What tool should the administrator use to replace the workflow rules? A. Screen Flow B. Before Save Flow C. Scheduled Flow D. Quick Action Flow
B Explanation: In Spring '20, Salesforce launched a new feature in Flow Builder that can trigger a flow to run before a record is saved. Creating or updating a record can now trigger an autolaunched flow to make additional updates to that record before it's saved to the database. Before-save updates in flow are much faster than other available record-triggered updates. For example, a before-save update in a flow is 10 times faster than an update in a record-change process that's built in the process Builder. Replace your record-change processes. with flows to minimize often the spinner appears when users save records.
Salesforce.com archives activities according to which of the following conditions? Choose 3 answers. A. Open tasks with a due date greater than 365 days old B. Closed tasks with a due date greater than 365 days old C. Closed tasks without a due date that were created more than 365 days ago D. Events with a due date greater than 356 days old E. Events that were closed 180 days ago
B,C,D Explanation: Salesforce archives these activities: - Events that ended more than 365 days ago - Closed tasks due more than 365 days ago - Closed tasks created more than 365 days ago (if they have no due date)
Which three aspects of standard fields can an administrator customize? Choose 3 Answers A. Decimal Places B. Picklist Values C. Help Desk D. Field name E. Field history tracking
B,C,E Explanation: The following edits can be done in a Standard field - Change the field table. -Customize help text -Depending on your Edition, you can set field-level security, view accessibility settings, and configure validation rules. -If the field is a picklist, you can add, delete, and reorder its values, and set dependencies Note: You can't delete standard fields, but you can remove them from your page layouts.
A Customer Service agent is going on leave and the Service manager wants to change ownership of cases assigned to her. Which two users should be able to fulfill this request? Choose 2 answers. A. A User with Read permission on account. B. A User with the System Administrator profile. C. A User with manager role above the agent. D. A User with the manage Cases Permission.
B,D Explanation: Users with the System Administrator profile and any user with Manage Cases permission should be able to help with ownership change for cases. Manage Cases permission allows the user to administer case settings, to include Email-to-Case and mass transfer of cases.
The administrator at XYZ Inc. wants to give access to a new custom object with custom fields to more than 1 user. Which two options should the administrator use to meet this requirement? Choose two answers. A. Edit Organization-wide defaults. B. Assign permission Set group to users. C. Add to manual sharing list. D. Create a new permission Set.
C,D Explanation: The organization-wide default sharing settings give you a baseline level of access to all users, hence it is not suitable option. Permission Set Manual Sharing are options to open up access to a limited set of users. Permission Set Groups is a new feature that allows Admins to combine multiple permission sets into a single permission set group for user assignment. With the grouping mechanism admins can truly apply role-based access control for managing user entitlements in Salesforce org. This option is not applicable in this scenario.
An administrator has been asked to change the data type of an auto number to text field. What should the administrator be aware of before changing the field? A. Existing auto number field to Text is prevented. B. Existing field values will be deleted. C. Existing field values will be Converted. D. Existing field values will retain unchanged.
D Explanation: If you convert an auto-number field into a text field, the data in that field remains unchanged. Also, you can safely convert a text custom field into an auto-number field without losing your data. Converting an auto-number field Into any other data type results in data loss. Auto-number fields can contain a maximum of 30 characters. before converting a text custom field into an auto-number field, can change any records that contain more than 30 characters in that field.
