220-801 Practice Test
109. You just turned off a printer to maintenance it. What should you be careful of when removing the fuser? A. The fuser being hot B. The fuser being wet C. The fuser being fragile D. The fuser releasing toner
A
111. Which of the following connectors is used for musical equipment? A. MIDI B. HDMI C. DVI D. DisplayPort
A
114. Moving your CPU's speed beyond its normal operating range is called ____________. A. Overclocking B. Overdriving C. Overpowering D. Overspeeding
A
117. Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents? A. Supervisor B. User C. Administrator D. Local
A
12. How should you hold RAM when installing it? A. By the edges B. By the front and back C. With tweezers D. With an IC puller
A
122. Which of the following storage technologies is used by traditional hard disk drives? A. Magnetic B. Optical C. Impact D. Solid-state
A
129. A customer reports that an optical drive in a PC is no longer responding. What question should you ask first? A. "What has changed since the optical drive worked properly?" B. "Did you log in with your administrator account?" C. "What did you modify since the optical drive worked?" D. "Have you been to any inappropriate websites?"
A
130. Which device can store a maximum of 1.44 MB on a removable disk? A. Floppy drive B. CD-ROM C. ROM D. Compact Flash
A
131. What wireless networking standard operates at 5 GHz only? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
A
135. What is a possible symptom of a failing CPU? A. CPU is beyond the recommended voltage range. B. Computer won't boot. C. BIOS reports low temperatures within the case. D. Spyware is installed into the browser.
A
138. Setting an administrator password in the BIOS accomplishes which of the following? A. Prevents a user from rearranging the boot order B. Prevents a user from reading e-mail C. Prevents a virus from infecting the MBR D. Prevents an attacker from opening the case
A
141. How many pins would you see in a high-quality printhead on a dot matrix printer? A. 24 B. 15 C. 8 D. 35
A
16. A Compact Disc you use is rated at a speed of 48X. What does the X refer to? A. 150 KB/s B. 1.32 MB/s C. 133 MB/s D. 4.5 MB/s
A
162. You need to install a printer that can be used to print payroll checks on paper forms that have a carbon backing. Which printer technology should you select? A. Impact B. Laser C. Inkjet D. Thermal
A
168. Which of the following traits and port numbers are associated with POP3? A. Receives inbound e-mail on port 110 B. Receives inbound e-mail on port 25 C. Sends outbound e-mail on port 110 D. Sends outbound e-mail on port 25
A
170. Which of the following controls the connection between the CPU and the PCIe x16 expansion slot? A. Northbridge B. Power supply C. Memory D. Memory controller
A
173. A customer experiences a server crash. When you arrive, the manager is upset about this problem. What should you do in this scenario? A. Stay calm and do the job as efficiently as possible. B. Take the customer out for a cup of coffee. C. Avoid the customer and get the job done quickly. D. Refer the customer to your supervisor.
A
176. In order to perform a network installation of Windows, which of the following must be supported by the computer's network interface card? A. PXE B. PCI C. PCL D. PnP
A
18. Which of the following types of custom PCs requires an HDMI output? A. HTPC B. Gaming PC C. Virtualization workstation D. CAD/CAM workstation
A
180. Which of the following is a unique characteristic of a dual-core processor versus a single-core processor? A. A dual-core processor has two cores, with separate caches, on the same physical chip. B. A dual-core processor has several unique cores, with the same cache, on two different chips. C. A dual-core processor uses higher voltage than a single-core processor. D. A dual-core processor requires more RAM to function than a single-core processor.
A
183. Which of the following is an example of a broadband connection? A. Cable Internet B. Ethernet C. Client/Server D. IEEE 802.3
A
188. Which of the following best describes the differences between a switch and a router? A. A switch interconnects devices on the same network so that they can communicate, whereas a router interconnects one or more networks. B. A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device. C. A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device. D. A switch interconnects one or more networks, whereas a router interconnect devices on a network.
A
195. Which of the following capabilities enables a printer to store multiple documents? A. Buffer B. Print driver C. Printer pool D. Spooling
A
197. You are setting up a SOHO network with DSL. Which of the following devices should you place on the phone line so that the line can be shared with a phone and the DSL modem? A. Line filter B. Heat sink C. Router D. Coax splitter
A
199. After a blackout, the power comes back on, causing a surge to occur on all the computers and equipment in the office. Your co-worker's laptop display doesn't come on. However, if you look closely at the display, you can see that Windows is running, but very dimly. What could be the cause of this problem? A. The inverter has been shorted out. B. The power supply has failed. C. The display is not getting power. D. The display driver has failed.
A
20. Which of the following ports would you most likely connect a printer to? A. USB B. LPT C. FireWire D. eSATA
A
203. A user complains that his network interface card (NIC) is not functioning and has no link lights. The weather has been changing drastically over the past few days, and humidity and temperature have been rising and falling every day. What could be the direct cause of this problem? (Select the best answer.) A. Thermal expansion and contraction B. Thermal sublimation C. Chip creep D. POST errors
A
282. Which of the following custom PC configurations require powerful CPUs? (Select the three best answers.) A. CAD/CAM workstation B. Audio/Video editing workstation C. Virtualization workstation D. Gaming PC E. Home theater PC F. Home server PC
A, C, D
289. Which of the following are components of dealing with prohibited content? (Select the three best answers.) A. First response B. Maintaining a positive attitude C. Preserving data D. Creating a chain of custody E. Avoiding distraction
A, C, D
247. Which of the following would you configure in the BIOS? (Select the four best answers.) A. Time and Date B. The registry C. Boot sequence D. Passwords E. USB drivers F. WOL
A, C, D, E
232. It seems someone has spilled a large amount of coffee in the break room and has not cleaned it up. It is seeping into the server room next door. What should you do first? A. Fill out an accident report B. Notify the network administrator C. Start mopping up the mess D. Reference the MSDS
B
234. What device on the motherboard retains variable information such as the time and date? A. BIOS B. CMOS C. CR2032 D. Setup
B
242. One of your customers is running Windows 7 on a PC that has a 2 GHz CPU, 2 GB RAM, and a 64 MB video card. The customer tells you that performance is slow when Aero is enabled. How can you increase performance on the computer? A. Increase system RAM B. Upgrade the video card C. Increase the hard drive capacity D. Upgrade the CPU
B
252. The marketing printer has been used for 4 years. What should you do for the printer? A. Clean the printer B. Install a maintenance kit C. Clear the counter D. Print a test page
B
24. What type of adapter card is normally plugged into a PCIe x16 adapter card slot? A. Modem B. Video C. NIC D. Sound
B
103. What is the total number of devices that can be daisy-chained to an IEEE 1394 port? A. 127 B. 63 C. 15 D. 255
B
112. Although not used as often as a Phillips screwdriver, this tool is sometimes used to remove screws from the outside of a computer case or from within a laptop. A. Monkey wrench B. Torx wrench C. Channel lock D. Pliers
B
115. Which port is typically known as a serial port? A. DVI B. COM1 C. LPT1 D. SCSI
B
118. Why would the display on a laptop get dimmer when the power supply from the AC outlet is disconnected? A. The laptop cannot use full brightness when on battery power. B. Power management settings on the laptop. C. To operate properly, laptop displays require an alternating current power source. D. Security settings on the laptop.
B
119. Which tool should always be used when working on the inside of the computer? A. Cordless drill B. Antistatic strap C. Multimeter D. Screwdriver
B
123. On which type of computer is RAM the most important? A. Gaming PC B. Virtualization workstation C. AV workstation D. HTPC
B
126. What is the maximum distance at which a Class 2 Bluetooth device can receive signals from a Bluetooth access point? A. 100 meters B. 10 meters C. 5 meters D. 1 meter
B
127. Which of the following form factors does a VGA connector comply with? A. 8P8C B. 15-pin D shell C. microATX D. RG-6
B
13. Which device should you use to protect against power outages? A. Multimeter B. UPS C. FedEx D. Surge protector
B
134. Which type of printer uses a print head, ribbon, and tractor feed? A. Laser B. Impact C. Inkjet D. Thermal
B
142. When it comes to computer case form factors, which of the following provides the most room for effective cooling? A. ATX B. BTX C. ITX D. microATX
B
145. Which of the following tools can protect you in the case of a surge? A. Torx wrench B. Antistatic strap C. Voltmeter D. Antistatic mat
B
152. If a lot of data is flowing through a network card, what should the activity light look like? A. Unlit B. Rapid, erratic flashing C. Solid green D. Solid yellow
B
159. What is the local loopback IPv6 address? A. 127.0.0.1 B. ::1 C. 192.168.0.0 D. FE80::/10
B
161. What operating CPU temperature is typical? A. 60° Fahrenheit B. 60° Celsius C. 72° Fahrenheit D. 72° Celsius
B
163. In current motherboards, which memory bus width can be accomplished by using the dual channel technology? A. 64-bit B. 128-bit C. 256-bit D. 448-bit
B
231. What controls the data transfer between the CPU, RAM, and PCIe devices on motherboards that support Intel Core 2 CPUs? A. ICH B. MCH C. FSB D. DMI
B
26. A computer has 1024 MB of RAM. It has 128 MB of shared video memory. How much RAM is available to the operating system? A. 512 MB B. 896 MB C. 448 MB D. 1024 MB
B
261. How is TDP measured? A. Volts B. Watts C. Ohms D. Amps
B
264. You just installed a maintenance kit to a laser printer. What should you do next? A. Restore the printer to factory settings B. Print a test page C. Refill the paper trays D. Restart the printer
B
265. Which type of external connection allows for the fastest hard drive data rate? A. USB 2.0 B. eSATA C. IEEE 1394a D. 1000BASE-T
B
278. Which of the following protocols can be used to configure and monitor network printer device status? A. SMTP B. SNMP C. TCP/IP D. IPP E. DNS
B
299. At 12x speed, how much data can a Blu-ray drive read per second? A. 50 GB B. 432 Mb/s C. 4.5 MB/s D. 150 KB/s
B
32. Which of the following CPU cooling methods is the most common? A. Heat sink B. Heat sink and fan C. Liquid cooling D. Liquid nitrogen
B
36. You need to install the fastest hard drive possible. Which port should you connect it to? A. USB B. SATA C. IDE D. eSATA
B
4. To which type of expansion slot would you install an x16 card? A. PCI B. PCIe C. AGP D. PCI-X
B
78. Eric uses an external monitor with his laptop. He tells you that his laptop will boot but the system won't display anything on the external screen. Which of the following enables the display? A. Connect the laptop to another external monitor B. Press the Fn and Screen keys one or more times until the screen appears C. Press the Enter and Esc keys while the laptop is booting D. Press the Fn key while the laptop is booting
B
98. What could be described as the chronological paper trail of evidence? A. First response B. Chain of custody C. Setting and meeting expectations D. Data preservation
B
99. What should you not do when moving servers and server racks? A. Remove jewelry B. Move a 70-pound wire rack by yourself C. Disconnect power to the servers before moving them D. Bend at the knees and lift with your legs
B
101. Which of the following IP addresses would a technician see if a computer is connected to a multifunction network device and is attempting to obtain an IP address automatically but is not receiving an IP address from the DHCP server? A. 172.16.10.10 B. 192.168.0.10 C. 169.254.10.10 D. 192.168.10.10
C
108. Which of the following indicates that a printer is network-ready? A. A RJ11 jack B. A USB connector C. A RJ45 jack D. A SCSI connector
C
11. Which kind of socket incorporates "lands" to ensure connectivity to a CPU? A. PGA B. Chipset C. LGA D. Copper
C
110. Where is the memory controller located in a Core 2 Duo system? A. On the CPU B. On memory C. Within the chipset D. Within the PCIe controller
C
113. What is the main advantage of selecting a 64-bit operating system over a 32-bit operating system? A. The ability to use software-based data execution prevention (DEP) B. The ability to use unsigned drivers C. The ability to access more than 4 GB of RAM D. The ability to run multiple 16-bit programs in separate memory spaces
C
116. What is the most important piece of information needed to connect to a specific wireless network? A. Channel B. MAC address C. SSID D. Administrator password
C
300. Which of the following video connectors accepts digital and analog video signals only? A. DVI-D B. DVI-A C. DVI-I D. HDMI Type B
C
31. Which kind of form factor is commonly found in HTPCs? A. ATX B. Pico-ITX C. microATX D. Nano-ITX
C
37. What type of power connector is used for an x16 video card? A. Molex 4-pin B. Mini 4-pin C. PCIe 6-pin D. P1 24-pin
C
38. Which kind of current does a typical desktop PC draw from a wall outlet? A. Direct current B. Neutral current C. Alternating current D. Draw current
C
91. While you are working at a customer site, a friend calls you on your cell phone. What should you do? A. Ignore the call for now. B. Go outside and take the call. C. Answer the phone as quietly as possible. D. Text your friend.
A
192. You need to replace and upgrade the memory card in a smartphone. Which type of memory does the smartphone most likely use? A. SSD B. CF C. USB flash drive D. SD
D
202. Which of the following expansion busses can transmit 1 GB/s per lane? A. PCI B. AGP C. USB 3.0 D. PCIe
D
205. What is the most important consideration when installing Windows 7 Ultimate 64-bit? A. Memory type B. Processor speed C. Memory speed D. Processor type
D
102. 80mm and 120mm are common sizes for what type of PC component? A. Case fans B. CPUs C. Heat sinks D. Memory modules
A
104. What does a yellow exclamation point next to a device in the Device Manager indicate? A. A driver is not properly installed for this device. B. The device is disabled. C. The driver is not digitally signed. D. The device driver needs to be upgraded.
A
181. Which of the following devices is the least likely to be replaced on a laptop? A. CPU B. RAM C. PC Card D. Keyboard
A
140. Which type of cable has only two twisted pairs? A. UTP B. POTS line C. Fiber D. Coaxial
B
174. Which of the following types of printers uses toner? A. Impact B. Laser C. Inkjet D. Thermal
B
175. As you are servicing a manager's PC at your company, you run across a list of names of employees who are supposedly about to be let go from the company. Some of these people are coworkers. What should you do? A. Turn the sheet over. B. Act as if you never saw the list. C. In secret, tell everyone who was on the list. D. Yell at the manager for having that list out.
B
178. Which of the following is the newest type of mouse connection? A. Serial B. USB C. PS/2 D. Parallel
B
184. Which of the following can send data the farthest? A. Multi-mode fiber B. Single-mode fiber C. STP D. Coaxial
B
19. How many pins are inside a SATA data connector? A. 15 B. 7 C. 24 D. 127
B
196. While you explain a technical concept to a customer, what is the best action for you to take? A. Recommend a training class. B. Sit next to the customer. C. Use acronyms so that the customer feels comfortable about your knowledge. D. Tell the customer to read the manual.
B
200. Which tool would you use to test a 24-pin ATX 12v power connector? A. Torx wrench B. Multimeter C. Receptacle tester D. Tone and probe kit
B
207. Which of the following is indicated by repetitive flashing lights on the keyboard during POST? A. A software error B. A hardware error C. A password is required D. An external peripheral error
B
225. You need to set up a server system that will run in a VM. It will have the bulk of the network computers' resources and will supply much of the resources necessary to the client computers that will connect to it. You are also required to set up the client computers. What two types of systems (server and client) will you be implementing? A. CAD/CAM workstation and PCs B. Virtualization workstation and thin clients C. Home server PC and thick clients D. AV workstation and laptops
B
237. Tim wants to use a wireless mouse with short-range communications. Which of the following is the best? A. Cellular B. Bluetooth C. USB D. Ethernet
B
245. What is the data transfer rate of DMI version 2.0? A. 1000 Mbps B. 20 Gb/s C. 3.0 Gb/s D. 5 Gbps
B
284. You are building a new PC and want to select a motherboard that will support the Scalable Link Interface (SLI) technology so that you can install two SLI video cards connected by a bridge. Which of the following expansion slots should the motherboard have for your two video cards? A. Two AGP slots B. Two PCIe slots C. A PCI and PCIe slot D. An AGP and PCIe slot
B
294. Emergency! Your boss forgot the password to the BIOS on a computer. Which of the following methods helps you to reset the password? A. Remove the RAM from the motherboard B. Remove the CMOS battery from the motherboard C. Remove the RAM jumper from the motherboard D. Remove the main power connection from the motherboard
B
296. In a RAID 5 array of eight hard drives, how many can fail without losing the entire array? A. 0 B. 1 C. 2 D. 5
B
40. A customer complains that he gets a headache when he's viewing his display for more than an hour. What should you do? A. Raise the resolution to a higher setting B. Install an antiglare filter C. Dim the lights near the customer's desk D. Upgrade the video connector from DVI to VGA
B
41. What does the b in 1000 Mbps stand for? A. Megabytes B. Bits C. Bytes D. Bandwidth
B
42. The IP address 192.168.1.1 uses what addressing scheme? A. 64-bit B. 32-bit C. 128-bit D. 40-bit
B
44. The wireless protocol 802.11n has a maximum data transfer rate of what? A. 11 Mbps B. 600 Mbps C. 480 Mbps D. 54 Mbps
B
46. The IP address 192.168.1.1 should have what default subnet mask? A. 255.255.0.0 B. 255.255.255.0 C. 255.0.0.0 D. 255.255.255.255
B
5. What part of the computer checks all your components during boot? A. CMOS B. POST C. BIOS D. EEPROM
B
51. What is the meaning of full duplex? A. Transmitting and receiving data B. Transmitting and receiving data simultaneously C. Transmitting data only D. Receiving data only
B
54. What port do you connect a network patch cable to on the PC? A. USB B. RJ45 C. RJ11 D. Parallel
B
57. One of your customers wants to access the Internet from many different locations in the United States. What is the best technology to enable her to do so? A. Infrared B. Cellular WAN C. Bluetooth D. 802.11n
B
63. Which of the following terms best describes two or more LANs connected together over a large geographic distance? A. PAN B. WAN C. WLAN D. MAN
B
70. You would most likely find this type of display on a laptop. A. CRT B. LCD C. OLED D. VGA
B
79. Which type of printer uses a toner cartridge? A. Ink jet B. Laser C. Dot matrix D. Thermal
B
82. Terri finishes installing a printer for a customer. What should she do next? A. Verify that the printer prints in Microsoft Word B. Print a test page C. Restart the spooler D. Set up a separator page
B
84. Special paper is needed to print on what kind of printer? A. Dot matrix B. Thermal C. Laser D. Inkjet
B
89. A color laser printer is producing images that seem to be tinted blue. What should you do? A. Clean the toner cartridge B. Calibrate the printer C. Change the fusing assembly D. Clean the primary corona
B
53. Which types of cable can protect from electromagnetic interference (EMI)? (Select the two best answers.) A. UTP B. STP C. Fiber Optic D. Cat 6
B, C
71. What would you normally install into a Type II PCMCIA slot on a laptop? (Select 2 correct answers.) A. Hard drive B. Modem C. NIC D. RAM
B, C
33. You need to store 4 GB of data to an optical disc (without using compression). Which of the following will meet your requirements? (Select the two best answers.) A. CD-ROM B. DVD-RW C. CD-RW D. BD-R
B, D
100. Active communication includes which of the following? A. Filtering out unnecessary information B. Declaring that the customer doesn't know what he or she is doing C. Clarifying the customer's statements D. Mouthing off
C
105. Beep codes are generated by which of the following? A. CMOS B. RTC C. POST D. Windows
C
132. What is the PC equivalent of FireWire? A. IEEE 1284 B. USB C. IEEE 1394 D. ISA
C
133. Which type of RAM has a peak transfer of 12,800 MB/s? A. DDR3-800 B. DDR2-1600 C. DDR3-1600 D. DDR2-800
C
136. Which of the following cable types is not affected by EMI but requires specialized tools to install? A. Cat 6 B. STP C. Fiber optic D. Coaxial
C
14. Which of the following uses a 24-pin main motherboard power connector? A. ATX B. ATX 12V 1.3 C. ATX 12V 2.0 D. ATX 5V 2.0
C
144. What is an LCD display's contrast ratio defined as? A. Power consumption B. Display resolution and brightness C. The darkest and lightest outputs D. Power savings
C
151. Which of the following is a valid IPv4 address for a network host? A. 127.0.0.1 B. 169.254.0.0/16 C. 172.17.58.254 D. 255.10.15.7
C
153. You want to upgrade memory in your computer. Which of the following is user-replaceable memory in a PC? A. CMOS B. BIOS C. DRAM D. SRAM E. ROM
C
191. You are required to rip the contents of a CD to a compressed file format that can be read easily on PCs, Linux computers, or Macs. Which format should you select? A. .AAC B. .WMA C. .MP3 D. .MOV
C
193. Your organization relies heavily on its server farm for resources and is less reliant on the client computers. Which type of client computer does the organization most likely use? A. Virtualization workstation B. Client/Server C. Thin client D. Thick client
C
2. Which device stores data over the long term? A. CPU B. RAM C. Hard drive D. Video card
C
201. Your co-worker Patrick has a Core i5 3.1 GHz CPU. Pat wants you to tell him what the bus speed is and what the maximum multiplier is. What do you tell him? A. 3.1 GHz and 31 B. 3.1 GHz and 100 C. 100 and 31 D. 200 and 31
C
218. Which of the following properties of a heat sink has the greatest effect on heat dissipation? A. Connection type B. Shape C. Surface area D. Proximity to the power supply
C
22. What is the minimum number of hard drives necessary to implement RAID 5? A. 2 B. 5 C. 3 D. 4
C
221. After removing malware/spyware from a customer's PC for the third time, what should you do? A. Tell him you can't fix the system again. B. Do nothing the customer pays every time. C. Show him how to avoid the problem. D. Change his user permissions.
C
228. A customer is having a hard time describing a computer problem. You are not sure what the problem is or where it is occurring. What should you do? A. Offer various different repair options B. Use computer jargon to help relax the customer C. Ask the customer to slowly repeat what the problem is D. Tell the customer that you have to leave and that the problem will be fixed soon
C
229. Which component requires a "burn-in" period? A. CPU B. Hard drive C. Power supply D. Motherboard
C
244. Which socket replaces the Intel 1156 socket? A. 775 B. 940 C. 1155 D. 1366
C
253. Which PC Card slot can manage all the various PC Cards? A. Type I B. Type II C. Type III D. Type IV
C
254. What should you never expose the drum of a laser printer to? A. Airflow B. Cold temperature C. A strong light source D. Toner dust
C
255. Which tool should you use to determine why a computer fails to boot? A. Cable tester B. Loopback plug C. PSU tester D. Tone and probe kit
C
258. How much L1 cache does a Core i5 CPU with four cores contain in total? A. 32 KB B. 64 KB C. 128 KB D. 256 KB
C
259. Which type of cache memory is shared by all cores of a CPU? A. L1 B. L2 C. L3 D. DRAM
C
266. What is the best solution for making a direct wireless connection between a laptop and a printer? A. FireWire B. IEEE 1284 C. Bluetooth D. IEEE 1394
C
269. You are on a service call and receive an urgent phone call. What action should you take? A. Leave the site and take the call. B. Talk with the person while working. C. Ask to be excused, and after determining the urgency of the call, go back to work. D. Ask to be excused, and after determining that it is not a truly urgent call, get right back to work while talking on the phone.
C
277. Which of the following communications protocols is used to connect to websites over secure communications links? A. SSH B. SFTP C. HTTPS D. Kerberos
C
281. Which of the following symptoms would indicate to you that there is a power supply issue? A. The CPU is overclocking. B. Wi-Fi range is reduced. C. Frequent failure of hard drives. D. Your CD burner takes longer to write than usual.
C
45. What device connects multiple computers together in a LAN? A. Modem B. Router C. Switch D. Firewall
C
47. What is the minimum category cable needed for a 1000BASE-T network? A. Category 3 B. Category 5 C. Category 5e D. Category 6
C
48. Which of these IP addresses can be routed across the Internet? A. 127.0.0.1 B. 192.168.1.1 C. 129.52.50.13 D. 10.52.50.13
C
49. Which port number does HTTP use? A. 21 B. 25 C. 80 D. 110
C
56. Which of the following translates a computer name into an IP address? A. TCP B. UDP C. DNS D. FTP
C
61. Which protocol uses port 53? A. FTP B. SMTP C. DNS D. HTTP
C
66. You are making your own networking patch cable. You need to attach an RJ45 plug to the end of a twisted-pair cable. Which tool should you use? A. Tone and probe kit B. Cable tester C. Crimper D. Multimeter
C
150. Which of the following power connections might be used by hard drives? (Select the two best answers.) A. 8-pin B. 7-pin C. Molex D. 15-pin E. Berg
C, D
169. When working on a computer, which of the following should you disconnect to prevent electrical shock? (Select the two best answers.) A. Printer B. Mouse C. Telephone cord D. Power cord
C, D
182. If your "bandwidth" is 1000 Mbps, how many bits are you sending/receiving? (Select the two best answers.) A. 100,000,000 bits per minute B. 1000 bits per second C. 1,000,000,000 bits per second D. 1 gigabit per second
C, D
248. You have selected a motherboard for your new audio workstation. You have opened the computer case and are ready to install. What are the first and last things you should do? (Select the two best answers.) A. Select a motherboard B. Install the CPU C. Test the motherboard D. Put on an antistatic strap E. Connect the main power cable
C, D
293. An older Core 2 Duo computer is overheating because there is very little open space within the computer case. What are two things you can do to increase proper airflow? (Select the two best answers.) A. Drill holes in the computer case to increase airflow B. Install a passive hard drive cooler C. Install an additional case fan D. Install a liquid cooling system E. Install rounded IDE cables
C, E
107. Which bus slot provides the highest video performance? A. PCI B. SCSI C. AGP D. PCIe
D
146. What connector can have audio and video pass through it? A. VGA B. RGB C. DVI D. HDMI
D
166. What maximum data transfer rate is IEEE 1394b capable of? A. 12 Mbps B. 400 Mbps C. 480 Mbps D. 800 Mbps E. 5 Gbps
D
167. Which of the following is not a configuration that can be made in the BIOS? A. Boot sequence B. Temperature thresholds C. Overclocking D. Install drivers E. Intrusion detection
D
17. Which type of adapter card accepts broadcast programming? A. FireWire card B. Video capture card C. Network interface card D. TV tuner
D
171. What is the recommended method for handling an empty toner cartridge? A. Throw it away. B. Incinerate it. C. Refill it. D. Recycle it.
D
198. One way to provide preventive maintenance to a hard drive is to do what? A. Upgrade the cache on the drive to improve performance. B. Increase the amount of RAM on the PC to increase the page file. C. Install a second hard drive. D. Keep an area of airflow around the drive so that it doesn't overheat.
D
212. Which type of RAM stick is RIMM 6400? A. DDR B. EEPROM C. SDRAM D. RAMBUS E. PC2-6400
D
239. What tool is used to test all computer hardware prior to installing an operating system? A. Another computer system B. BIOS setting C. Windows D. POST card
D
246. You are building an HTPC. Which form factor and video output should you select? A. ATX and DVI B. Mobile-ITX and HDMI C. Pico-ITX and RG-6 D. microATX and HDMI
D
25. To prevent damage to a computer, the computer should be connected to what? A. A power strip B. A power inverter C. An AC to DC converter D. A UPS
D
251. Which of the following measurements is the typical latency of a SATA hard drive? A. 300 MB/s B. 7200 RPM C. 16 MB D. 4.2 ms
D
262. You are tasked with plugging a network patch cable into an inactive drop within a user's cubicle. Which tool enables you to find the correct network drop in the wiring closet so that you can make the port hot? A. PSU tester B. Multimeter C. Cable tester D. Tone and probe kit
D
27. Which of the following components could cause the POST to beep several times and fail during boot? A. Sound card B. Power supply C. Hard drive D. RAM
D
271. What are the standard voltages in the United States for a home and for the internal workings of a PC? A. 240 V AC, 12 V DC B. 120 V AC, 240 V DC C. 240 V AC, 5 V DC D. 120 V AC, 12 V DC
D
272. Which of the following should be used to clean a laser printer's rubber rollers? A. Soap and water B. WD-40 C. Isopropyl alcohol D. A moist cloth
D
279. Your co-worker Jake is planning on using an extension magnet to pick up a screw that dropped inside a computer case. What should you recommend he do before attempting this? A. Make sure the extension magnet is rubber coated B. Back up the computer to prevent any potential loss of data C. Turn on the computer to prevent shorts D. Unplug the power cord to prevent shorts
D
286. Which of the following is the best tool to use to reach a screw that has fallen into a computer case and out of reach? A. Pliers B. Wrist strap C. Tweezers D. Extension magnet
D
34. Which of the following is not a video port? A. DVI B. HDMI C. DisplayPort D. CNR
D
67. Which port is used by RDP? A. 80 B. 110 C. 443 D. 3389
D
206. A help desk phone support technician is finding it difficult to understand the customer due to a heavy accent. Which action should the technician take next to help the customer resolve the problem? A. Repeat the problem back to the customer B. Have the customer call back at a later time C. Ask the customer to not speak with an accent D. Tell the customer that her accent is preventing the problem from being solved
A
209. Which of the following is a difference between a cellular WAN card and a WLAN card? A. A cellular WAN card requires a subscription to a cellular provider, while a WLAN card can work without provider payment. B. A cellular WAN card will work on most public wireless access points, while a WLAN card is more proprietary. C. A WLAN card generally has a range of 6 miles, while a cellular WAN card is limited in range to 1,200 feet. D. A WLAN card is usually an external card, while a cellular WAN card is usually an internal card.
A
21. What is the delay in the RAM's response to a request from the memory controller called? A. Latency B. Standard deviation C. Fetch interval D. Lag
A
211. Which of the following is the most appropriate question to ask a customer first when attempting to troubleshoot an input device issue over the phone? A. Can you describe the steps you have taken? B. Have you verified that all USB plugs are secure? C. Have you tried turning it off and on again? D. Are you sure that the device is plugged in?
A
217. Which of the following data rates are supported by PC3-10600 memory? A. 1333 MT/s and 1066 MT/s B. 1066 MT/s and 800 MT/s C. 1600 MT/s and 1333 MT/s D. 1600 MT/s and 800 MT/s
A
220. You have been asked to load a copy of the company's purchased software on a personal computer. What should you do first? A. Verify that the install is allowed under the company's licensing agreements. B. Notify the company's owner of the breach. C. Advise the individual that downloading unlicensed software is illegal. D. Leave the premises and call local law enforcement.
A
226. Your boss can receive e-mail but can't seem to send e-mail with the installed e-mail client software. Which protocol is not configured properly? A. SMTP B. POP3 C. FTP D. HTTP
A
233. A laser printer's primary corona wire does which of the following? A. Puts a uniform negative charge on the drum B. Puts a uniform positive charge on the drum C. Puts the toner on the drum D. Removes static electricity
A
236. Which of the following can be used to verify settings between the computer and a connected modem? A. AT&V B. IRQ C. MBR D. QPI
A
260. Which technology calculates two independent sets of instructions simultaneously, simulating two CPUs? A. Hyper-threading B. HyperTransport C. TurboBoost D. Multi-core
A
263. You think that the power supply in your PC might be failing, causing issues with a SATA drive. You decide to test the SATA drive. What are the standard voltages of a SATA connection on an ATX power supply? A. 3.3 V, 5 v, 12 V B. -3.3 V, 5 V, -12 V C. -5 V, 5 V, 12 V D. 5 V and 12 V
A
267. A company has Category 5e cabling lying on the floor in several locations. Which of the following is the most appropriate action to take? A. Reroute the cables using a protective material B. Secure the cables to the floor with tape C. Install a wireless network D. Move the computers closer to the server
A
268. You've opened a CRT. Before working on the CRT, what should you do? A. Discharge the monitor B. Clean the monitor C. Degauss the monitor D. Unplug the monitor
A
274. An administrator cannot connect to a network volume. Which of the following is the best path for the administrator to use? A. \\computername\C$ B. \\ipaddress\sharename C. //computername/C$ D. http://computername/C E. \\computername\sharename
A
276. A user cannot connect to a printer with the following UNC path: \\10.10.1.5\printer1. Which of the following paths is the best solution? A. ipp://10.10.1.5/printer1 B. https://10.1.1.5/printer1 C. //10.10.1.5/printer1 D. http:\\10.10.1.5\printer1
A
28. Which of the following is the proper boot sequence of a PC? A. CPU, POST, boot loader, operating system B. Boot loader, operating system, CPU, RAM C. POST, CPU, boot loader, operating system D. CPU, RAM, boot loader, operating system
A
292. If a computer receives the IP address 169.254.127.1, what has failed? A. DHCP B. DNS C. WINS D. APIPA
A
295. When dealing with difficult customers, what should you do? A. Do not minimize a customer's problems B. Report through proper channels C. Track evidence through documentation D. Tell the customer to remove confidential documents
A
50. What is the most commonly used network topology? A. Star B. Bus C. Ring D. Mesh
A
59. What is the name of a wireless network referred to as? A. SSID B. WPA C. DMZ D. DHCP
A
60. Which of the following connector types is used by fiber-optic cabling? A. LC B. RJ45 C. RG-6 D. RJ11
A
65. What device connects to the network and has the sole purpose of providing data to clients? A. NAS B. NAT C. NAC D. NaaS
A
69. Which key on a laptop aids in switching to an external monitor? A. Fn B. Ctrl C. Alt D. Shift
A
7. If you have a flat-panel monitor, what type of technology is most likely being used? (Select the best answer.) A. LCD B. CRT C. RGB D. DVI
A
72. What is the most commonly used battery type in laptops? A. Lithium-ion (Li-ion) B. Nickel-Cadmium (Ni-Cd) C. Nickel-metal hydride (NiMH) D. Fuel cell
A
76. You use your laptop often. What is a simple, free way to keep your laptop running cool? A. Keep the laptop on a flat surface B. Put the laptop in the freezer when not in use C. Direct a fan at the laptop D. Keep the laptop turned off whenever possible
A
83. Which of the following best describes printing in duplex? A. Printing on both sides of the paper B. Printer collation C. Full-duplex printer communication D. Printing to file
A
10. Which of the following are 64-bit CPUs? (Select all correct answers.) A. Core i5 B. Phenom II C. Pentium IV D. x64
A, B
194. What are the respective functions of the two corona wires in a laser printer? (Select the two best answers.) A. Condition the drum to be written to B. Transfer toner from the drum to the paper C. Fuse the toner to the paper D. Clean the drum
A, B
55. You are configuring Bob's computer to access the Internet. Which of the following is required? (Select two best answers.) A. DNS server address B. Gateway address C. E-mail server name D. DHCP server address E. Domain name
A, B
77. What are two important factors when purchasing a replacement laptop AC adapter? (Select the two best answers.) A. Current and voltage B. Connector size and shape C. Battery type D. Inverter type
A, B
179. How can you reduce the chance of ESD? (Select the three best answers.) A. Use an antistatic strap. B. Use an antistatic mat. C. Raise the temperature. D. Raise the humidity. E. Lower the humidity. F. Work in a carpeted area.
A, B, D
52. Which of the following types of cable have a copper medium? (Select the three best answers.) A. Twisted pair B. Coaxial C. Fiber optic D. Cat 5e E. Multi-mode
A, B, D
1. Which of the following are components you might find inside a PC? (Select all correct answers.) A. CPU B. Motherboard C. Keyboard D. Printer E. RAM F. Cable modem
A, B, E
165. Which of the following tools could a person use to test an AC outlet? (Select the two best answers.) A. Multimeter B. PSU tester C. Receptacle tester D. Loopback plug
A, C
75. Which of the following are typical names for expansion busses on laptops? (Select the two best answers.) A. ExpressCard B. SODIMM C. PC Card D. AGP
A, C
257. Which of the following are AMD CPU sockets? (Select the three best answers.) A. AM3 B. 1155 C. FM1 D. 775 E. G34
A, C, E
189. Ray wants to install a new internal SATA hard drive in his computer. Which types of cables should he connect to the drive? (Select the two best answers.) A. 7-pin data cable B. 40-pin data cable C. 4-pin power cable D. 15-pin power cable
A, D
290. Which of the following are two possible reasons that an optical mouse cursor erratically jumps around the screen? (Select the two best answers.) A. It's using an incorrect mouse driver. B. The mouse trackball needs to be removed and cleaned. C. There's a conflict with the keyboard. D. It's on an uneven surface. E. The mouse needs to be charged.
A, D
298. Which of the following are the Intel and AMD names for CPU virtualization? (Select the two best answers.) A. VT-x B. AMD-Vi C. VT-d D. AMD-V
A, D
35. What does a CAD/CAM workstation require? (Select the two best answers.) A. Powerful CPU B. HDMI output C. Surround sound D. High-end video
A, D
8. Which of the following could cause the POST to fail? (Select two correct answers.) A. CPU B. Power supply C. CD-ROM D. Memory E. Hard drive
A, D
39. Which of the following are output devices? (Select the three best answers.) A. Speakers B. Keyboard C. Mouse D. Printer E. Display F. Stylus
A, D, E
120. What are advantages of using the Dynamic Host Configuration Protocol (DHCP)? (Select the two best answers.) A. IP addresses can be managed from a central location. B. The network speed can automatically adjust based on the type of traffic being generated. C. The hosts file on the computer can be validated for proper entries. D. Media access control addresses can be changed. E. Computers can automatically get new addressing when moved to a different network segment.
A, E
224. Which of the following multimeter settings should be used only when there is no electrical flow through the part being tested? (Select the two best answers.) A. Continuity B. Wattage C. Voltage D. Amps E. Resistance
A, E
241. What tool would you use to test the voltage of a power supply? (Select the two best answers.) A. Multimeter B. Loopback plug C. Cable tester D. Antistatic mat E. PSU tester
A, E
280. Which of the following are descriptions or examples of unicast IPv6 addresses? (Select the two best answers.) A. An address assigned to a group of interfaces where the packets are delivered to all interfaces B. An address assigned to one interface C. An address assigned to a group of interfaces where the packets are delivered to the first interface only D. A loopback address of ::1
B, D
62. Which of the following Internet services are wireless? (Select the three best answers.) A. Cable Internet B. WiMAX C. Satellite D. DSL E. Cellular F. FIOS
B, C, E
147. While you are working on a computer at a customer's home, the customer informs you that he needs to leave for about 10 minutes and that his 8-year-old son can help you with anything if you need it. What should you do? A. Tell the customer to get back home as soon as possible. B. Tell the customer that you are not responsible for the child. C. Tell the customer that an adult must be home while you work. D. Tell the customer that the child must be removed.
C
154. You are working on a very old printer, and it starts to smoke. What should you do? A. Turn off the printer. B. Call 911. C. Unplug the printer. D. Call maintenance. E. Tell the printer it is bad to smoke.
C
157. Of the following, which IP address is private? A. 11.58.254.169 B. 169.255.10.41 C. 172.31.1.1 D. 192.169.0.1
C
158. How should you remain in the face of adversity? A. Wavering B. Decisive C. Positive D. Certain
C
160. Which of the following statements is correct concerning IPv6 addresses? A. They cannot be used with IPv4. B. They are supported by all routers. C. They represent addressing using 128 bits. D. They require fiber-optic connections.
C
164. Which of the following best describes a hub? A. Inspects traffic and accepts or declines transmission B. Determines the best route to transmit data C. Broadcasts data to all network devices D. Broadcasts data to specific network devices
C
177. In which of the following slots would you place an 8x video card? A. PCI B. PCIe C. AGP D. AMR
C
185. You need to expand the peripherals of a computer, but the system doesn't have enough ports. Which type of card should you install? A. Modem B. Network adapter C. USB card D. TV tuner card
C
187. Which of the following should you use to clean a monitor's screen if you are not sure how to do so? A. Isopropyl alcohol B. Mild detergent C. Water D. Boric acid
C
208. Which network type enables high-speed data communication and is the most difficult to eavesdrop on? A. Satellite B. DSL C. Fiber optic D. Cable
C
223. A user calls and complains that he cannot get onto the Internet, although he could just minutes before. What should you say to the user? A. What is your IP address? B. Wait 10 minutes, and then try it again. C. Do you remember the last thing that you did? D. Let me get my supervisor.
C
230. When a PC is first booted, which of the following tests the processor, RAM, video card, disk controllers, disk drives, and keyboard? A. CMOS chip B. BIOS setup C. POST D. Bootstrap loader
C
235. Which of the following is the fastest? A. Bus speed B. External clock speed C. Internal clock speed D. Expansion bus speed
C
238. Which of the following cables connects the parallel port of the computer to the printer? A. IEEE 802.3 B. IEEE 1394 C. IEEE 1284 D. IEEE 802.11
C
240. When explaining a technical concept to a customer, which of the following is not permissible? A. Using analogies B. Using visual aides C. Using jargon D. Limiting the amount of information to what is necessary for the user to know
C
243. Why do some computers share RAM with the video card? A. To make the computer faster B. To make the computer run more quietly C. To lower cost D. To reduce temperature
C
249. You want to test whether IPv4 and IPv6 are working properly on a computer. Which commands should you issue? A. ipconfig ::1 and ping ::1 B. Ping 127.0.0.0 and Ping :1 C. Ping 127.0.0.1 and Ping ::1 D. ipconfig 127.0.0.1 and Ping 127::1
C
270. Which of the following is defined as the movement of electric charge? A. Voltage B. Wattage C. Amperage D. Impedance
C
273. One of your customers wishes to have broadband Internet access set up in her home office. She is on a tight budget and doesn't want to pay for additional equipment. Which of the following technologies would be the best solution? A. ISDN B. T-3 C. Cable modem D. T-1
C
275. A co-worker at a satellite office reports that a new replacement shared workgroup printer has arrived. It is the same model as the old one. Your co-worker replaced the old printer and connected all the cables to the new printer. What is the easiest way to ensure that all the client computers can connect to the new printer via IPP? A. Name the new printer with the old printer name B. Allow the printer to acquire a DHCP address C. In DHCP, set a reservation by MAC address D. Have your co-worker print the configuration page
C
283. You need to install a device that can read groupings of parallel lines. Which device should you select? A. Biometric scanner B. Image scanner C. Barcode reader D. Touchpad
C
285. You are building a new PC for a customer. Which of the following is the most valid reason why you would select SATA 3.0 over the original SATA 2.0? A. You are installing an external SATA drive. B. You are attempting to implement hot-swapping functionality. C. You are trying to optimize the system for audio and video. D. You do not want to use jumpers.
C
287. You need to replace RAM in a customer's PC that currently uses PC3-10600 memory. Unfortunately, you do not have any RAM meeting that exact specification. Which RAM should you install? A. PC3-6400 B. PC3-8500 C. PC3-12800 D. DDR3-1066
C
288. Which of the following RAID arrays is fault tolerant and allows you to do striping? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
C
291. If you are dealing with a power issue, what should you check first? A. Input devices B. Cabling C. Wall outlet D. Power supply
C
297. What should you do first before shipping a user's laptop to the manufacturer for repair? A. Remove the LCD B. Clean it thoroughly C. Remove the hard drive D. Remove the WLAN card
C
3. You would normally plug speakers into what type of port? A. Parallel B. DVI C. 1/8-inch TRS D. 1/4-inch TRS
C
30. Which of the following has the fastest data throughput? A. CD-ROM B. Hard drive C. RAM D. USB
C
6. Tim installs a new CPU in a computer. After a few hours, the processor starts to overheat. Which of the following might be the cause? A. The CPU is not locked down. B. The CPU is not properly seated. C. Thermal compound was not applied. D. The CPU is not compatible with the motherboard.
C
64. Which of the following devices allows wireless computers to connect to the wireless network? A. WPA B. WAN C. WAP D. VoIP
C
68. Which is the most common type of RAM architecture used by laptops? A. DIMM B. RIMM C. SODIMM D. SDRAM
C
73. What does adding more RAM to a laptop that uses shared video memory do for that laptop? A. Nothing B. Improve video performance C. Improve system performance D. Increase RAM speed
C
74. A customer can barely hear sound from the speakers on her laptop. What should you do first? A. Install a new sound driver B. Tap the speakers C. Search for a volume wheel/key D. Reinstall Windows
C
80. Which of the following should not be connected to a UPS? A. PCs B. Monitors C. Laser printers D. Speakers
C
81. Which of the following is not a connector you might find on a printer? A. RJ45 B. USB C. PCIe D. Centronics
C
87. This type of printer uses impact to transfer ink from a ribbon to the paper. A. Laser B. Inkjet C. Dot matrix D. Thermal
C
88. How can you take control of a network printer from a remote computer? A. Install the printer locally and access the Sharing tab B. Install the printer locally and access the spool settings C. Install the printer locally and access the Ports tab D. Connect to the printer via FTP
C
9. Which expansion bus uses lanes to transfer data? A. PCI B. PCI-X C. PCIe D. IDE
C
90. What tool should you use to protect a computer from electrostatic discharge (ESD) while you are working inside it? A. Multimeter B. Crimper C. Antistatic wrist strap D. PSU tester
C
92. You spill an unknown chemical on your hands. What should you do? A. Call 911. B. Call the building supervisor. C. Consult the MSDS for the chemical. D. Ignore it.
C
93. You are running some cable from an office to a computer located in a warehouse. As you are working in the warehouse, a 55-gallon drum falls from a pallet and spills what smells like ammonia. What should you do first? A. Call 911. B. Call the building supervisor. C. Get out of the area. D. Save the computer.
C
94. While you are upgrading a customer's server hard drives, you notice looped network cables lying all over the server room floor. What should you do? A. Ignore the problem. B. Call the building supervisor. C. Tell the customer about safer alternatives. D. Notify the administrator.
C
95. What should be done with a lithium-ion battery that won't hold a charge any longer? A. Throw it in the trash. B. Return it to the battery manufacturer. C. Contact the local municipality and inquire as to their disposal methods. D. Open the battery and remove the deposits.
C
96. Which of the following statements is not assertive communication? A. "I certainly know how you feel—losing data is a terrible thing." B. "Could you explain again exactly what you would like done?" C. "Do your employees always causes issues on computers like these?" D. "What can I do to help you?"
C
97. A customer has a malfunctioning PC, and as you are about to begin repairing it, the customer proceeds to tell you about the problems with the server. What should you say to the customer? A. Wait until I finish with the PC. B. I'm sorry, but I don't know how to fix servers! C. Is the server problem related to the PC problem? D. I have to call my supervisor.
C
106. How should you apply spray cleaner to a monitor? A. Spray the cleaner directly on the monitor screen. B. Spray the cleaner on the top of the monitor and wipe down. C. Spray evenly on the monitor. D. Spray the cleaner on a clean, lint-free cloth first.
D
121. On a laptop, which of the following would most likely be a pointing device? A. Serial mouse B. PS/2 mouse C. USB mouse D. Touchpad
D
124. A client brings in a printer that is giving a paper-feed error. What is the most likely cause? A. The separation tab B. The developing rollers C. The paper tray D. The pickup rollers
D
125. Which of the following is the default port for HTTPS? A. Port 25 B. Port 80 C. Port 143 D. Port 443
D
128. You and a co-worker are running network cables above the drop ceiling. The co-worker accidentally touches a live AC power line and is thrown off the ladder and onto the ground. He is dazed and can't stand. He is no longer near the AC power line. What should you do first? A. Cut the power at the breaker. B. Move the co-worker farther down the hall. C. Apply CPR. D. Call 911.
D
137. A computer you are working on has a lot of dust inside it. How should you clean this? A. Disassemble the power supply and remove the dust. B. Use a vacuum to clean up the dust. C. Use a surface dust cleaning solution. D. Use compressed air to remove the dust.
D
139. Which function is performed by the external power supply of a laptop? A. Increases voltage B. Stores power C. Converts DC power to AC power D. Converts AC power to DC power
D
143. A co-worker is traveling to Europe and is bringing her computer. She asks you what safety concerns there might be. What should you tell her? A. The computer is not usable in other countries. B. Check for a compatible power adapter for that country. C. Use a line conditioner for the correct voltage. D. Check the voltage selector on the power supply.
D
148. Which device limits network broadcasts, segments IP address ranges, and interconnects different physical media? A. Switch B. WAP C. Firewall D. Router
D
149. You just upgraded the CPU. Which of the following can make your computer shut down automatically after a few minutes? (Select the best answer.) A. Wrong CPU driver. B. Wrong voltage to the CPU. C. Incorrect CPU has been installed. D. The CPU has overheated.
D
15. What is the maximum data transfer rate of SATA revision 3.0? A. 1.5 Gb/s B. 150 MB/s C. 3.0 Gb/s D. 6.0 Gb/s
D
155. Which technology has the fastest data transfer rate? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
D
156. You are asked to fix a problem with a customer's domain controller that is outside the scope of your knowledge. What action should you take? A. Learn on the job by trying to fix the problem. B. Tell the customer that the problem should be reported to another technician. C. Assure the customer that the problem will be fixed very soon. D. Help the customer find the appropriate channels to fix the problem.
D
172. Which type of cable would you use to connect a laptop directly to a PC? A. Cat 5e patch cable B. Parallel cable C. IEEE 1394b cable D. Cat 5e crossover cable
D
186. Which of the following is a typical speed of a SATA hard drive? A. 1000 Mbps B. 3.1 GHz C. 8 GB D. 7200 RPM
D
190. A group of users in ABC Corp. needs to back up several gigabytes of data daily. Which of the following is the best media for this scenario? A. DVD B. Dual-Layer DVD C. External USB hard drive D. DLT
D
210. Which of the following defines the protocols associated with the following TCP or UDP port numbers, in order? 21, 22, 25, 53, 443, 3389. A. FTP, Telnet, SMTP, DNS, HTTP, RDP B. FTP, SSH, SMTP, DNS, HTTP, RDP C. FTP, SSH, SMTP, POP3, HTTPS, RDP D. FTP, SSH, SMTP, DNS, HTTPS, RDP
D
214. A new video card you are installing requires a 600 W power supply. The power supply should have how many pins on the main cable? A. 6 pins B. 8 pins C. 20 pins D. 24 pins E. 40 pins
D
215. Russ's computer has a 60 GB IDE hard drive that contains his operating system. He wants to add a second IDE hard drive to his computer. How should he configure the two drives? A. Russ should configure the new drive as master and set the old drive as slave. B. Russ should configure both drives as slaves. C. Russ should configure both drives as master. D. Russ should configure the new drive as slave and the old drive as master.
D
219. You are working just outside a server room that is being built, and you hear a loud popping sound from inside. As you enter the server room, you notice an electrician lying on the floor with an electrical cord in his hand. What should you do first? A. Call 911. B. Call the building supervisor. C. Pull the electrician away from the cord. D. Turn off the electrical power at the source.
D
227. A customer's laptop LCD needs replacement. Which tool should you use to open the case? A. Pliers B. Plastic tweezers C. Flathead screwdriver D. Plastic shim
D
23. A user's time and date keeps resetting to January 1, 2000. What is the most likely cause? A. The BIOS needs to be updated. B. Windows needs to be updated. C. The Windows Date and Time Properties window needs to be modified. D. The lithium battery needs to be replaced.
D
250. Jim has a Core 2 Quad CPU in his desktop computer. If the base clock of his motherboard is 333MHz, what would the front side bus (FSB) be? A. 1 GHz B. 333 MHz C. 666 MHz D. 1333 MHz
D
256. You just installed a customer's printer and tested it. What should you do next? A. Recheck all connections B. Bill the customer C. Turn the printer on and off D. Show the customer the printer's basic functionality E. Install a maintenance kit
D
29. Roger informs you that none of the three SCSI drives can be seen on his SCSI chain. What should you check? A. Whether the host adapter is terminated and that the disks have consecutive IDs of 1, 2, and 3 B. Whether the SCSI adapter has an ID of 7 or 15, and whether all the disks are terminated and have consecutive IDs of 0, 1, and 2 C. Whether the host adapter has an ID of 0, and whether the disks are terminated with the same ID D. Whether the SCSI adapter has an ID of 7, and whether both ends of the chain are terminated, and that each disk has a unique ID
D
43. When running cable through drop ceilings, what type of cable do you need? A. PVC B. Category 5 C. Strong cable D. Plenum
D
58. You just configured the IP address 192.168.0.105 in Windows 7. When you press the tab key, Windows automatically configures the default subnet mask of 255.255.255.0. Which of the following IP addresses is a suitable gateway address? A. 192.168.1.100 B. 192.168.1.1 C. 192.168.10.1 D. 192.168.0.1
D
85. Which environmental issue affects a thermal printer the most? A. Moisture B. ESD C. Dirt D. Heat
D
86. What happens last in the laser printing process? A. Charging B. Exposing C. Developing D. Fusing
D
