MG 302 Lecture Quizzes Exam 3
According to the behavioral approach, which is true for S4 leaders - involves providing mostly support - involves a mix of direction and support - mostly directing others - less directions and less relationship support
less directions and less relationship support
When an organization provides applicants with a realistic job preview, they may experience which of the following: - no change in turnover rates - lower applicant turnover - higher employee turnover - lower employee turnover
lower employee turnover
Which of the following is defined as the forces that initiate work-related behaviors? - behavior modification - satisfaction -commitment - motivation - rewarding behavior
motivation
People who are high on Machiavellianism do not do well: - In jobs that require hard-bargaining skills - In win-lose situations - When achieving personal goals is critical at all costs - In jobs that are highly structured
In jobs that are highly structured
A company that treats its employees fairly and gives them a voice in decision making is likely to enjoy high ____ in its workforce. - openness to experience - authoritarianism - self management - organizational commitment
organizational commitment
Which of the following describes an employee's loyalty to and engagement with the organization: - dissonance - organizational citizenship - job satisfaction - organizational commitment - job involvement
organizational commitment
Daphne has a desire to influence others, be responsible for them, and have authority over them. In this scenario, Daphne can be described as having which of the following? - a need for power - a need for achievement - a need for affiliation - a need for relatedness
a need for power
___ is used to explain the consistency of an individual's behavior - personality - attitude - efficacy - virtue
personality
Which theory places an emphasis on behavior and its consequences - Equity - ERG - Need hierarchy - two-factor - reinforcement
reinforcement
An executive who prioritizes the organization's mission and the needs and goals of subordinates, rather than ego gratification and personal success, can be described as a ________ - interactive leader - authoritarian leader - servant leader - Machiavellian leader
a servant leader
Which of the following is NOT a human resource management support activity: - job analysis - HR planning - legal environment - selection
selection
A manager increases ____ by seeking feedback and reflecting on how her personality affects her behavior and impacts other people. - self-confidence - intuition - Machiavellianism - self-awareness
self-awareness
Leadership involves which of the following: - a process - accomplishing a common goal - influence
all of these options
Organization's resources include the following: -financial - physical - intangible
all of these options
Which core leadership theory leads to above average performance levels? - transformational leaders - transactional leaders - laissez-faire leaders
transformational leaders
TRUE OR FALSE: Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization
true
TRUE OR FALSE: Equity theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison with other people
true
TRUE OR FALSE: From an attributions viewpoint, if you judge a person to be careless and lazy, you are making an internal attribution about them.
true
TRUE OR FALSE: Fundamental attribution error involves overestimating the influence of internal factors when evaluating the behavior of others
true
Which of the following is defined as the altering of jobs to improve both the quality of employees' work experience and their productivity - job enrichment - feedback - work redesign - skill variety - job design
work redesign
Abigail does not feel that the company is paying her enough money to live on, despite the fact that she works hard. The quality of this _____ will make her dissatisfied with her work, according to Frederick Herzberg. - lack of power - motivator - hygiene factor - lack of belongingness
hygiene factor
Employees form unions to improve which of the following: - working conditions - compensation - work hours - none of these options - all of these options
all of these options
A content theory that proposes that people are motivated by five categories of needs "physiological, safety, belongingness, esteem, and self-actualization" that exist in a hierarchical order is called - equity theory - hierarchy of needs theory - goal setting theory - ERG theory _ expectancy theory
hierarchy of needs theory
Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinates' welfare. Megan can best be described as - a team leader - low in initiating structure - high in consideration - high in initiating structure - a task-oriented manager
high in consideration
Which level of trust can lead to effective relationships: - moderate levels - low levels - high levels of trust only - moderate to high levels of trust
high levels of trust only
Positive attitude toward one's job is a factor in which of the following: - organizational happiness - job satisfaction - organizational commitment - career fulfillment - occupation approval
job satisfaction
A person with low growth-need strength will be ____ likely to be motivated by increased feedback and autonomy. - more - less
less
Which of the following have the greatest impact, according to Hertzberg, on job satisfaction? - dissatisfiers - reinforcers - motivatiors - hygiene factors
motivators
James is an agreeable and emotionally stable person. A ____ leader , he inspires his employees to believe in the changes he wants to make to the organization. - transactional - transformational
transformational
TRUE OR FALSE: Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators
true
TRUE OR FALSE: Incorrect or biased perceptions can result poor outcomes and lower job performance
true
TRUE OR FALSE: Moderate levels of trust can lead to negative work relationships
true
TRUE OR FALSE: The implementation of a pleasant and rewarding consequence following a desired behavior is positive reinforcement
true
In routine jobs where workers have little flexibility, the relationship between job satisfaction and work performance is: - Generally small and influenced by other factors - Generally negative and erratic - Generally large and positive - Curvilinear and evolving
Generally small and influenced by other factors
Managing one's time can lead to the following: - prioritizing goals - sense of well-being - positive feeling
all of these options
___ is when people deny individuals or groups of people equality of treatment - projecting - stereotyping - hacking - discrimination
discrimination
TRUE OR FALSE: The job characteristic of autonomy influences the worker's experiencing meaningfulness of work
false
TRUE OR FALSE: The purpose of the MBTI is the assessment of your interests and focus.
false
TRUE OR FALSE: Transactional leaders primarily focus on the follower's personal development and interests
false
Beth knows that to be a better manager, she needs to understand herself better. Which of the following would help her gain insight into herself? - Note every day whether she is proud of the work she's accomplished. - Use 360-degree feedback to understand how others perceive her behavior. - Model her behavior as a manager on that of another very successful manager. - Administer a personality test to her employees.
Use 360-degree feedback to understand how others perceive her behavior.
In terms of goals set by the leader, which of the following is true: - they should be meaningful for both managers and employees - employees should see the value of the goals - goals should be clearly communicated to employees
all of these options
Self-awareness involves being familiar with the following about oneself: - personality - preferences - motivations - feelings
all of these options
The Fair Labor Standards Act of 1938 covers the following: - overtime requirement - hours worked - minimum wage paid
all of these options
The MBTI dichotomy includes which of the following pairs: - deciding - contemplating - extraversion - introversion - thinking - feeling - sensing - intuition - judging - perceiving
all of these options
The job analysis is important implications for which of the following: - writing the job posting - developing recruiting material - job worth - choosing selection instruments
all of these options
The servant leader involves the following: - wants to help others - build lasting relationships - demonstrate personal integrity - desire to serve
all of these options
L'Oréal USA utilizes its diverse workforce to help develop new products such as makeup for non-Caucasian women and their True Texture line of hair care products for women of color. - increased quality of team problem solving - enhanced breadth of understanding in leadership position - better use of employee talent
better use of employee talent
When Mike failed his certification exam, he blamed the testing service. This is an example of what type of attribution - internal - external - self-serving - lasting
self-serving bias
Which of the following describes whether putting effort into a task will lead to high performance? - O > V expectancy - A > Z expectancy - P > O expectancy - E > P expectancy - V > P expectancy
E > P expectancy
Leilani is the best employee Ailani has ever had. Ailani regularly recognizes Leilani's work, and gives her higher status than the other team members. According to Maslow, what should Ailani do now to motivate Leilani? - Let Leilani know she has complete job security. - Give Leilani opportunities to be promoted and more autonomy over her work. - Put Leilani in a work group with people she likes and enjoys working with. - Increase Leilani's responsibilities.
Give Leilani opportunities to be promoted and more autonomy over her work.
The satisfaction received in the process of performing an action is also known as - extrinsic reward - intrinsic reward - hygiene factor - dissatisfier - punishment
intrinsic reward
If Denise wants to know how much the jobs in her gym are worth in comparison to each other, she should do: - job evaluation - job description analysis - job specification analysis - wages and salary survey
job evaluation
According to the Interactionist view, it is imperative to understand which of the following: - the follower - the relationship between follower and leader - the leader
the relationship between follower and leader
TRUE OR FALSE: Human Resource Planning involves forecasting current and future labor needs.
true
TRUE OR FALSE: The organization needs to minimize both voluntarily or involuntarily turnover.
true
TRUE OR FALSE: The process used to gather, organize, and interpret information is known as perceptions
true
TRUE OR FALSE: Transactional leadership focuses on the relationship between the leader and the follower
true
TRUE OR FALSE: Research shows that realistic job previews lower employee satisfaction and increase turnover.
false
TRUE OR FALSE: Stress management is only important for managers and not important to other stakeholders
false
TRUE OR FALSE: The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals
false
TRUE OR FALSE: The extent to which a leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust is known as initiating structure
false
A modification of the needs hierarchy theory that proposes three categories of needs "existence, relatedness, and growth" is called the - hierarchy of needs theory - ERG theory - expectancy theory - goal setting theory - equity theory
ERG theory
Yale University uses _____ to correct discrimination that has occurred in the past. They have prevented Asian-American and Caucasian students from attending the university while favoring African-American and Hispanic students. - wages - performance reviews - benefits - affirmative action
affirmative action
According to the situational leadership theory, the following steps are important in the situational leadership model: - assess follower readiness to perform that specific task - choose the appropriate leadership style identify the specific work task that needs to be completed
all of these options
Autentic leaders: - have a genuine desire to serve others - have self-discipline - purpose driven
all of these options
Authentic leaders involves which of the following: - internalized moral perspective - self-awareness - relational transparency - balanced processing
all of these options
The ___ demonstrates that individuals tend to decide that a behavior is caused by a particular characteristic or event - expectancy theory - attribution theory - equity theory - two-factor theory
attribution theory
TRUE OR FALSE: Process theories emphasize the needs that motivate people
false
The ranking performance appraisal system tries to improve performance ratings by forcing managers to: - rate employees based on intuition - include information from a wide variety of sources in their reviews - compare employees - rate employees based on their actions, not their traits
compare employees
A manager demonstrates ____ when he listens carefully to his subordinates and works to build trusting relationships. - task-oriented behavior - initiating structure - consideration - job-centered leadership
consideration
Airbnb, Bain and Company, and Guidewire ranked one, two, and three, respectively, on Glassdoor's 2016 Employees' Choice Awards list as the best large companies to work for. A firm that seeks to be recognized as a great place to work is building its - social contract - employer brand - contingent workforce - matching model
employer brand
TRUE OR FALSE: Alderfer suggested that the needs are arranged in a hierarchy with a clear beginning need
false
TRUE OR FALSE: An extrinsic reward refers to the satisfaction a person receives in the process of performing a particular action
false
TRUE OR FALSE: antecedents of servant leadership include context, leader attributes, and follower receptivity
true
TRUE OR FALSE: Goal specificity, in goal setting theory, refers to the difficulty level of goals
false
TRUE OR FALSE: In Maslow's hierarchy of needs theory, freedom from violence is an example of a physiological need
false
TRUE OR FALSE: Influence means that the relationship among people is passive
false
TRUE OR FALSE: Laissez-faire leadership involves delegating authority
false
The California State Firefighter's Association is most concerned with maintaining their workforce — they want to be sure that trained firefighters stay with the organization as long as they possibly can. Which of the following areas of HR should the California State Firefighter's Association focus on? - training and development - selection - wages and salary - HRM planning
wages and salary
According to modern trait theory, all are considered important traits, EXCEPT - motivation - doesnt desire power - personality - ability
doesnt desire power
In regards to employee performance evaluations and feedback, all of the following are true, EXCEPT - organizations provide employee performance evaluations, in part, because it can have a positive effect on their financial position - pay may be directly related to an employee's job performance - develop a plan of action to improve deficient areas - organizations don't conduct employee performance evaluations because it doesn't impact their financial position - identify an employee's performance level
organizations don't conduct employee performance evaluations because it doesn't impact their financial position
Which of the following statement is NOT true of personality traits: - personality traits are enduring characteristics and they do not change frequently - personality traits describe who people are - personality traits are not known to the individual - personality traits describe one's attitudes and behaviors - personality traits in an individual are formed in part, from their environment
personality traits are not known to the individual
