2.3.2 Elements of Email Messages

Why has email communication grown so quickly as a business tool?

Because email is easy to use, fast, and inexpensive.

What icon is usually used to indicate an attachment feature?

Paper clip

The fact that companies can store and access emails sent or received on their equipment limits which of your rights?

Privacy

Octavia has received an email from a customer, asking her a question about a product. Unfortunately, Octavia doesn't know the answer. However, she has a team meeting in two days time where she might be able to learn the answer to this customer's question. What should Octavia do in this situation?

Send a quick reply explaining that she needs more time to consider the question.

In an email to a client, Luis is requesting that they follow up with him by phone at their earliest convenience. Which feature will Luis want to use to provide his contact information?

Signature block

Which of the following is not a reason that the subject line should never be left blank?

The email will not be transmitted without that information.

When is it more professional not to send a business email?

When the content is highly sensitive or emotional.

Why would you copy an individual instead of listing that name on the To line?

When the person is not directly involved in the message but has a need to know about it.

Should color and design be used in emails?

Yes, but only sparingly, to emphasize a point.

Typing with capital letters and exclamation points in an email is an example of:

poor etiquette.